Dr’s May Hettler & Associates

I am very disappointed, angry and frustrated with this practice. I was 10 mins late for an appt due to Friday PM traffic and Dr. Parrish decided to cancel my appointment. I have been a loyal patient since 2008. My husband and mother are also both patients. To be treated with such a lack of respect and without an ounce of customers service in unforgiveable. We will no longer be patients of May and Hettler and I will no longer recommend them to family and friends. I do appreciate that Linda at the front desk tried to make repair the relationship. She clearly understands customer service. However, the Dr’s are not up to par.

The service here is awful. I’ve been going here for years, since I was a child, and I must say that dealing with them as an adult is extremely frustrating. I went in to see about replacing broken glasses, and was told to call the following week. I called the next Monday, and was told someone would call me back and leave a message. I never got this message. I called the next day, and was told that the woman I talked to about the glasses wasn’t there, and there was nothing they could do… They’ll keep telling you to call back over and over again, because your time means nothing at this place.
Not to mention the fact that any time you make an appointment here, you end up waiting for at least 40 minutes. The only good thing about this place is that the doctors are very nice, and do clearly know what they’re doing… The complete ineptitude of the business/​administration side of May and Hettler, however, outweighs anything the doctors could do.

When I first walked in for my eye exam I witnessed a complaint from a customer asking why their glasses were not ready. I disregarded it and took it as an unfortunate mishap. It took over 3 weeks to get my glasses and when I went to pick them up they were both scratched and unfullied (not photochromatic). I took the glasses meanwhile my new lenses came in. I dropped them off when the new lenses came in and was told that I was going to be called the very next day to pick them. 3 days went by and no call. I ended up calling and asking for the manager and was told that he/​she was busy and that they would call back. Well, no call back (I HAD TO CALL AGAIN). It took over a month to finally get my glasses. Serious lack of structure and management. Will never come back nor recommend this place to anyone.

I’ve been getting glasses for 40 years. This is by far the worst experience I have ever had. This is the first and last time I purchase glasses from this store. Read below if you want the long story on the rating.
On Aug 6, 2015, I sat with Angie to order my glasses. I wanted XtraVantage lenses since I have difficulty with bright light. She and the technician determined I could not get the lenses in high index because my prescription was higher than the manufacturer made in high index. I asked how thick the lenses would be on the lens I wanted would be. She dismissed it by saying since I researched them I must really want them. I was tired and swayed so I went ahead and ordered the glasses along with a backup pair. I requested to be called when each pair of glasses is ready.
Now fast forward to when I call to see if they are ready on Aug 17^th. My backup pair is ready but the left lens on the Xtravantage pair is scratched so they will need to reorder the lens. I went in to pick up the backup pair and the technician had the scratched lens in the tray. Curious I asked if I could look at it to see how deep the scratch is on the left lens. I looked and it was fairly deep not just a minor scuff so it definitely needed replacing.
On Aug 31^st, they call. My new glasses are finally ready. Because of work I wasn’t able to go in until September 4^th. As I’m trying them on I notice a deep scratch on the right lens near the bridge. Angie told me to go ahead and take them and they would reorder the right lens. It seemed odd but I was tired and didn’t question it, so I wore them home.
Later in the evening on Sep 4^th, I notice the area on the left lens where the original scratch was for the lens they had to «reorder» was treated and there was the same deep scratch underneath. I can see the edge of the scratch treatment solution on lens outside of the scratch. This isn’t a new lens, it is a repaired lens.
On Sept 5^th, I go in when they open at 9AM because I’m mad about what I am considering to be fraud. Angie isn’t in but Pablo was there to help. I explain to him what happened and he goes into the back to pick up the tray. He brings out the tray and goes through it while I watch. There is another left lens. He let me look at it. It has a deep scratch as well. But it isn’t the original scratch in the bottom corner of the lens it is a straight scratch across the field of vision on the inside. So what happened? Did the assembly technician scratch the lens? To cover it up, did he try to fix the first lens? I don’t know.
On Sept 5^th they kept my glasses telling me to keep the case so it doesn’t get lost while they reorder both lenses. Hopefully they fix both lenses but this isn’t leaving me with a great feeling. So a month later and I still only have the backup pair.
I called on Sept 17^th to check the status of my glasses. Pablo states they are scratched again. I ask to speak with the manager. Leslie comes on the line and says she will get with the lab manager for the supplier and call me back. I let her know I’ll be in the office until 3:00PM. At 6:00 PM, I haven’t heard from Leslie, so I call the shop again. She states, «I’ve just left a message with the lab manager.» She says she will call me back when she hears from the manager. At 3:00 PM on Sep 18^th, I call back to check on the status. Still no word from the lab manager. I ask, what is this going to accomplish? Since I want either a refund or my glasses. She states, it will get a rush on the glasses and maybe a discount. I call back on the 19^th, Leslie says oh didn’t Pablo call you? Leslie promises the lab is going to rework the glasses and they should be ready Friday, 9/​25, or Saturday, ⁹⁄₂₆ at the latest.
I called on Friday, Sep 25^th to check on the status, I ask Beth if my glasses are ready. She asks me to spell my name. After about 5 minutes, Pablo comes on the line stating the glasses aren’t ready and they needed to be sent to a second shop for the coating I requested. He then said they would be ready on Wednesday, Oct 1^st. I told him since it had been two months since I ordered my glasses, I was going to dispute the charge. Pablo seemed surprised at the length of time.
On Sept 27^th, I finally disputed the charge citing non-​delivery of the item charged. The credit card company asked to leave it as open since I was willing to wait to see if the glasses came in by Oct 3^rd. They asked for me to call to cancel the dispute if they were received.
I finally received my glasses on the 2^nd of October and yes I had to call to see if they were in. They added polishing to the edges of the glasses even though I didn’t request it. I have issues with light so only time will tell if this aggravates my migraines like the first and last time I had it done. After a week of wearing them I notice the plastic on both earpieces is sliding of the ends. I guess I’ll have to superglue them to the frame. I’ve never had that happen before.

Aside from Dr. T, this place is a complete bummer. The person fitting me my glasses was more a salesperson than anything else; made me think I was buying something I didn’t need rather than fixing my vision. And when I picked up my glasses, the woman «helping» me DID NOT SAY A SINGLE WORD during the entire exchange. I even asked how to clean the lenses and she just handed me a kleenex off the table. Possibly the saddest optometry company on Earth.

Overpriced and unfriendly! Never again!

I hate getting my eyes checked. The way some people feel about dentists, I feel about optometrists. I suspect its because I deeply want perfect eyes and I feel like poor eyesight is some deep failure on my part. Like my inability not to be able to see well is me just being lazy. Yes, I have issues.
Being said, I will say a few things about this place:
1) I’m not sure why the hell I have a co-​pay or insurance when I paid 350 $ for contacts AND my contact lens fitting. I’m sure that I got ripped off. The girl talked fast, and a lot and I was anxious to leave so I just agreed. I’m clearly a moron.
2) the woman who tried to sell me glasses got me after the 350 $ figure had already been thrown at me so I told her there would be no glasses that day… but told me WITH my insurance they could replace my lenses for 199 $. Was she freaking HIGH? 200 for lenses in my old frames? Is that a joke? I’m relatively certain I could go to a number of other dirt cheap eye glass farms and get cheap glasses to wear when my eyes need a break for about 100 $ frames and lenses all. I forgot thats the other part of why I hate eye docs.
Yea, you know… Glasses and such — like buying tires… you see one thing… but then at the register… a whole other ball of wax… there’s all these other little charges so that 80 $ tire ends up costing 120 $.
3) Dr Parrish was an excellent Dr. I told her how I felt from the get go about my eye anxiety and how I had bad contact behavior. She let me know about an ulcer on my eye, which i didn’t know about but should have from an eye infection last summer. She gave me a lot of information and honestly gave me the single best eye exam of my life. And for that reason alone I will go back next year when its time for a check up. What I will not do next year is order my contacts from them. Yea, lesson learned.
I’m giving them 3 stars but I’d rather do a sort of 2.5. They need some renovation inside… could use some sprucing up.
OOH and when I was seated at the eye glass table and told the eye glass lady a big fat no thanks, she got up and left and I was just left there… I finally heard the employees whispering… I was supposed to be taken back to the exam room so the doctor could check the contacts in my eyes. I did not care for the eye glass seller lady one bit. I especially didn’t care to be left sitting there. Come on now. I’m sorry I’m hurting your commission but uh, too bad, not my problem or fault.

Ugh, this place is not THAT bad as far as a physical building, frame selection, etc. but the service behind the front desk is TERRIBLE. The opticians seem competent and the prices seem decent for the area but I already had a prescription from another doctor before I came in so I can’t be sure. They also send all frames to a third party lab to be filled so they don’t seem very hands on with the glasses anyways. Anyways, I will not be coming back after several unpleasant interactions with the difficult woman behind the front desk. She is pushy and rude to say the least. I recommended them to a friend who needed somewhere close by, and he had the same experience with her, leading him to go elsewhere and leave me embarrassed for even suggesting the place. Absolutely horrible and unprofessional. I wouldn’t trust her to take my prescription or do anything that I was paying for. Stay away.

I didn’t realize going to get a checkup on your eyes would be an all day affair. My appointment was at 11am and when I got there I waited to go back all by myself in an EMPTY waiting room which gave the impression that it was NOT a BUSY time for them. I waited… I waited… and I waited some more! Finally the assistant brought me to the back for whatever preliminary things they do. She checked me eyes, and then I got sent back to the waiting room to do some more waiting. Then again finally they brought me to the actual doctor’s room where I did more waiting!!! The receptionist made a comment about how comfortable the chairs are and how easy they are to fall asleep in. I wasn’t tired, I was bored out of my mind even with my iPhone to keep me company, I can only facebook stalk my friends for so long.
Now a comment on the receptionists. There appeared to be 3 working this day. Of the three, only one was normal and friendly. The other was an old mean lady who looked like you might find working at a high school cafeteria yelling at kids. The third was a mouse who I wanted to shake and say SPEAK UP! She was so quiet I think she was afraid of people. Maybe she was new. But if you work in a job that requires interacting with people I think a job requirement should be having the ability to interact with people!
After my 2 hour eye appointment (yes of the 2 hours only about 20 minutes of it was probably interacting with a doctor — who was very nice by the way) it came time for me to pay. Now I realize that it is my fault to work for a company that gives very poor health coverage for vision, however I knew that going in. When I asked «HOW MUCH WILL THIS COST ME OUT OF POCKET» on the phone the day before, the answer was «$ 70.» IMAGINE MY SURPRISE WHEN THE RECEPTIONIST ASKED ME TO PAY MORE THAN DOUBLE. I was very angry. The mouse receptionist was gone at this point (I have a feeling she was the one I talked to on the phone the day before), the angry lunch lady was talking to me like I was a high school student telling me how wrong I am and I could look at her computer price if I didn’t believe her, and the normal, quite lovely, receptionist was genuinely trying to help and make the price lower. She gave off the impression that she really cared… and that she was tired of working next to the angry lunch lady.
The only thing preventing me from giving the place 1 star is a) the nice receptionist, and b) the doctor who saw me (Dr. Parish) was very good. She was very knowledgeable and helpful to me. However, God help this place if either of them leave.
I’m going to have to find a new doctor next time around.

I have been going here for years, but during the past 3 years during my annual eye exam, they have charged me an arm and leg. The doctors are nice and professional. The one thing you should not do is buy contacts or frames from this office. They are extremely over priced. Save your money and purchase your glasses and contact lenses online. The staff is good, but they will PRESSURE you to buy from them.

I was trying to get away from the Hour Eyes and Lens Crafters chains and I found this place which is a couple of blocks from where I live. My eye exam went well, but the glasses are overpriced. When I changed my mind about getting glasses from here, and they quickly recalculated to a lower price but the new total was still too much for me. My eyes really aren’t that bad, so my glasses aren’t usually too expensive. I asked for a written prescription instead and they were still trying to get me to buy from them. They did manage to pressure me into getting a full year’s supply of contacts and scheduled a 6 month follow up before I left. Who does that? They just seemed too greedy for me, so I will not be coming back there.