Enterprise Rent-A-Car

Had to drop off my car at a body shop nearby and my insurance company booked a rental car through Enterprise at this location. Got picked up from the body shop by a friendly rep from Enterprise and worked with an amazing rep at the Enterprise location (do not remember her name but she was extremely professional and friendly). I was in and out of the store in less than 10 min with my rental car of choice. Would recommend this Enterprise location for its customer service!

We rented a Chrysler town and county from 19 to 24 dec. Service is superb and condition of car is excellent. As we hv booked early, we got a good deal. I would recommend enterprise to my frens and family.

My car was totaled a few weeks ago and the staff at enterprise were awesome! They were extremely nice and helpful during the process and once I had to return the rental they even gave me a ride to the metro station. I just moved to this area about a year ago from Southern Virginia and this encounter reminded me of the southern hospitality I grew up knowing. They were fast, efficient, and went out of there way to make sure everything was taken care of. I have never written a review on any business before but the kindness of this staff could not go unrecognized, if I could give more stars I would! Many Blessings!

I’ve been here twice now and each time my rental was complimentary thanks to my car shop (German Auto Group). The first time they accidentally charged me for the 2 days I had the car ($ 70+ contract price), but the mistake was easily rectified once I contacted my shop. The first 2 times picking up my loaner, there was hardly any other customers in the store. Now I’m here on a Saturday (at 11:40am) right before closing, on a holiday weekend, and it’s packed in this joint. I didn’t think about people returning cars after the holiday travels, had I, I would’ve just dropped the car off at my shop and had them return like the first time. They’re always friendly and I don’t have complaints. They’re only open 9−12pm on Saturdays & closed on Sunday’s. They provide rides from your home or the car shop as well.

About a 1 – 1.5: The only negative part of my Enterprise experience was when I returned it — the process took FOREVER; it was unfortunate that I was unable to work with Henry again, but instead, another associate; she seemed more disorganized and extremely distracted, and was more fixated in carrying on a conversation with another customer (that was already being helped by another (!)), rather than finishing up the paperwork for me (!) (how rude!). It seems as if the communication between the Koons and Enterprise isn’t much, and updates aren’t given to one another (at least that was sorted out when I was there, as I didn’t budge one bit). Checking/​the walk-​through of the car was a semi-​quick process, and it was rather annoying when the associate stated that there were extra dents (which was totally untrue, as those dents were all mentioned on the carbon copy that I brought with me; it is a good thing that I have hawk eyes, as I made sure that any/​all knicks were noted and written down before the keys were handed over to me (I’d also taken pictures of those knicks that weren’t the minimal dime-​size to be written down); I had a gut feeling that some unjustified comments were going to be spewed out when I returned the car, which, of course, was the case — shady!). In addition, it was stated that it would take a few days for the hold on my CC to get cleared (they do not offer any receipt in regards to that) and a few minutes for a final update on their system. I was then directed to wait in the waiting area; after about 15 minutes or so, I saw that the rental car that I had just returned being handed over to another customer (!). It seemed as if the approximate stated 10-​minute clearance/​system update time was way past, so I went up to receive an update; the employee then had the nerve to tell me that she didn’t mean to have me wait, but that I was actually done (!). I really believe that if it weren’t all her prancing around and socializing and actually doing her job, the whole process could have been so much more efficient and so much more agreeable, just like my initial one about a week ago — what a 180! If I ever have to deal with an Enterprise in the future, I would try my hardest to request another location in the NoVA area!
+an extremely inefficient drop-​off process (!)
+shady walk-​through of car (make sure you note of every single dent/​knicks/​scratches BEFORE you receive the car to protect yourself!)
+take pictures of all knicks/​dents (protect yourself!)
+unclear and disorganized (!)

Awful customer service. During both my pick up and return I had an hour + wait. Maybe 2 people working the service desk and 4 or 5 others milling around trying to look fake busy. No sense of urgency at all, I won’t be back.

I was transferred to this location because my original location did not have my car ready. Excellent customer service and will definitely use this branch again. The car was clean and ready to go. I had absolutely no problems.

Quick, efficient, friendly staff made it a simple & smooth experience. They offered me a discount when i called them to say that i had filled up the car with washer fluid upon discovering it was empty. Nice selection of cars too and great location

Never a long wait and very courteous staff. The parking lot is a little hectic at times, with the collision center and car dealership right there… I will never rent a car from the airport location again.

Second time dealing with one of their reps Sandi and he has been absolutely professional and friendly. They explain everything and make it a pain free experience. I recommend using this location, ask for Sandi.

Came from Mini of Alexandria. Customer service is good but they have no cars. Waiting for them to clean one

Great management and great staff. Doug took care of all our unique license plate, quantity and timing requests and made it happen. I would highly recommend this branch for all your rental car needs. I know I’ll be using them again for my business.

Customer service was excellent. The only problem I had was the car they gave me had a slow leak in one of the tires so I had to keep putting air in it while I was on vacation.

I rented from Enterprise at Edsall Road for the first time last weekend. Overall, the experience was good except, my car was given with ⁵⁄₈^th fuel in tank. I was supposed to return the car with the same level of fuel. It would be easier if cars are rented out with a full tank. It would be difficult to fill in gas exactly to ⁵⁄₈^th of the tank. Actually I had to fill up in 3 iterations. Despite the above, it wasn’t a bad experience. Staff was nice & courteous. Hence a 4 star rating.

I had an experience similar to the one written by Lisa L.
My insurance offered Enterprise as a choice for me to use after I had an accident and I needed a car for a couple of days until I could pick up a new car.
I rented from the office in Shirlington. They were very nice and did a thorough job inspecting the car in daylight with me. Several scratches I noted were not documented because they «were not the size of a quarter.» There was no other notable damage.
I noticed the inside of the car was kind of dirty (the seats), but overall, it was OK.
I went to the car dealership to pick up my new car and they said they had a contract with Enterprise to pick up cars from them and there were employees there that I could turn over my rental keys to and not worry about going back to the original location, so I could drive home in my new car without hassle. Sounded great, right? That is where the nightmare started.
The next day I got a call from this Alexandria Enterprise office saying they were having the car inspected by the body shop because there was «hail damage» on the roof.
I was furious, as the car was fine when I handed over the keys and furthermore, THERE HAD BEEN NO HAIL!!!
I was bounced back and forth from the Alexandria office to the Shirlington office – one saying I had to talk to the manager at the location I rented from (the manager checked the car out to me!) and then that office saying I had to talk to the one saying they were filing the damage claim. The manager at the Shirlington office did mention that «yeah, some employees have been getting in trouble for not noting roof damage enough, so some of the offices are practically over-​reporting that to cover themselves.»
I went to this Alexandria office after work that day and asked to see the car. Walked out with a guy and he started pointing at all kinds of things on the car that were virtually impossible to see at almost any angle! There was no paint missing, there were no multiple deep dents. He said «maybe» there will not be a claim.
Now, about 3 weeks later, I get an email from the «Damage Recovery Unit» of Enterprise with a bill for $ 562 saying either I can pay or my insurance can pay.
There was some documentation attached. I looked at it and one was an estimate from the body shop noting damage to the roof, etc. and in the comments it said «Hail Damage. Poor Prior Repair.
ARE YOU KIDDING ME!!!
Enterprise wants me to pay for «Poor Prior Repair.» How can I be responsible for something that happened before? How can they charge a person for hail damage when there was no hail? I am telling everyone I know about this. I consider it fraudulent and I will discuss with my insurance company as well.

My husband rented a car over the weekend so that he could go to an appointment while I was somewhere else with our 1 shared vehicle. He picked up the car on Saturday, drove it home, and parked it in our driveway overnight. He drove it to the appointment on Sunday and then back to our house. A few hours later, he drove it ¹⁄₁₀ of a mile away to top it off with gas (even though it didn’t have a full tank when we picked it up). We drove it a couple of miles back to Enterprise and left the keys in the drop box since the office was closed and the car was due back the next morning. We got a call in the morning reporting damage to the vehicle. My husband returned to the rental shop to be shown a minuscule dent above one of the wheels that could only be seen from a certain angle. The car had been in no accidents while in our possession and Enterprise admitted that the alleged damage may have been there prior to our rental (since it was hard to see, it would have been easy to miss in the initial inspection).
Still, they said we were responsible for our $ 500 deductible and that they would bill our insurance for the rest. Without our permission, they immediately charged our credit card $ 400 and said they were keeping the $ 100 deposit they had required when he first rented the car to total the $ 500. That’s right, they charged our card before there was any time to get a repair estimate. We have called and been transferred to many different people at Enterprise who say that this is standard practice (charging us for our entire deductible before getting an estimate or making repairs). We did no damage to this vehicle. My husband hardly drove it. Suddenly, a $ 50 weekend rental has turned into a $ 550 nightmare. We have disputed the claim with our credit card company, but I doubt we’ll have much recourse. We will never rent from Enterprise again.

The worse experience… besides me getting a dirty car with cigarrete smell that not even a can of febrezze would do, the door to my car would not lock and open as I was driving not all the way cause the door signal came on… then they wanted to swtich me out of the car by a smaller car which I said no to since I was driving back to jersey for christmas and would need the extra space… then when I went to return the car stupid me I filled up the car when they gave it to me it was almost empty of course no reimburse for that then the … girl on the counter inspected the car like a hawk and I told her nicely I put all the garbage from the car on one side and she told me if we were sure we didnt want to take it… this was my second time renting from enterprise never again im better off with budget they have better customer service and always make you feel like your getting a deal!