FedEx Office Print & Ship Center

I didn’t have to wait very long for help and a really great employee named Mike helped me scan rather large pastel works onto a flash drive. I didn’t mind the wait because the story was busy and he was clearly being very careful with my artwork. Sadly the rollers left some streaks but again, Mike was the man. While the streaks weren’t able to be removed, he was nice enough to discount the scans heavily in compensation. I’d love to find a flatbed scanner for 24×18 but in the meantime, I’ll enjoy my local FedEx

Mediocre service. This was my first time visiting this location and I had two packages to send out. I was unsure of where to go to print out the shipping label, and no one directed me to the computer area. Also the associates were short with me and rude to my questions.

THE WORST. I have been using FedEx in different locations all across the country for the past 20-​some years. Recently have moved to Old Town, so this was my go-​to FedEx location, within walking distance from my home. No way will I use this place… I’ll drive to another FedEx first. The staff is, honestly, the worst I’ve experienced. The dozen or so times I’ve been in there was at least a 5 minute wait (with no one in line ahead of me!) and staff people running off copies or packing something behind the counter, oblivious to customers waiting for service. Then, when they finally saunter over, the attitude is not courteous, friendly, helpful or in any way encouraging to come back. The last time I went in, get this: I nicely asked if a flap of an FedEx envelope could be taped closed, and the staff person said «We don’ do dat. You godda pay fo’ dat.» In 20 years I’ve never been charged for an 8 inch piece of packing tape. The management of this store really needs to sit down with his or her employees and discuss what it takes to make a successful business. It may be trickle-down…maybe the management is just as oblivious as the rest of the staff. I’m staying away until I see glowing reviews.

I usually am pretty happy with Fedex kinkos– while their prices are high– they usually deliver a good product. Unfortunately I will never return to this kinkos because of the unprofessional and rude staff. The inattentive, lackluster, and pompous staff will definitely keep me away. You gotta treat your paying customers with respect if you want a business to work.

After reading the reviews, I was nervous about coming here for a last minute task I had to have printed for a presentation on Capitol Hill the next day. But I have to say I was «wowed» by the customer service by Jenese! She worked with me as we determined what the best layout/​paper would be for what I needed printed, and she provided inputs to make it look it’s best. And then D.J. was awesome in helping to make sure the print/​cut for our trifold was perfect. The team in here tonight was awesome, professional and definitely helped me in a bind. And my boss was happy with the products we gave out on the Hill!

Great service. Always pleasant and professional. Store is large, well-​organized. Full service shop, will meet all shipping, copying, and printing needs. No problem with dropping off prepaid shipping.

I had discussed having something printed on 100# or 120# card stock, however when I went to get my prints they were very flimsy and sad. I was told they don’t have anything heavier than 80# (even though I was told they would print on #120).
They also printed my cards the wrong size – they increased the size of them by ½ an inch, which ruined them and now I have to get them re-​printed because they don’t fit in the envelopes.
I called and discussed this with George and he had 0 solution other than to tell me sorry, which I find incredibly unacceptable. No offer of a refund (since I didn’t get to figure out the issue until I had gotten home), nothing. Honestly, entirely unacceptable. FedEx Office constantly makes mistakes with my printing and does nothing to remedy the situation even though it’s their fault.

Totally agree with poor reviews. I can’t understand why management hasn’t done anything to improve service. I took the option of having the clerk pack my item for shipping and watched her struggle to get my very simple item into a package that she selected. At the counter, it seemed like she was doing me a big favor by accepting my business. She picked up a phone call while I was standing at the counter and said to the caller, «I can’t hear a word you’re saying» and hung up on the customer…

Very bad experience here today. Stood at desk waiting for service to send FedEx. Three emps standing around, but no one offered to assist. When a clerk finally did help, I had to deal with a bad attitude when a simple apology would have turned me into a happy customer. I’ll think twice before using this office again.

Always so horrible to visit this place. Every time that I need anything more complicated than self service it’s a battle with whoever is behind the counter.
Months ago, I was refused service for coming in close to closing. This was inconvenient, but the aggression of the clerk really sealed my dislike of this place.
More recently, I was refused service again. The clerk told me that the box I was using had «already been shipped too many times» and that I needed to buy two new ones and repackage it or they would not send it overnight to my client. Again, the surly demeanor left an impression.

I was treated so poorly I left shaking in anger without getting anything printed. The rep spent a tremendous amount of time telling me why my request could not be done, in a terribly rude tone. Never did he suggest ways to help, even when asked how I could alter an image to make it easier for him to print. This was the second time I’ve had a similar experience at this location. I was willing to chalk the first up to an «off» day, but now, I think it is simply the culture of this store. I cannot go back, and I suggest no one else go either.

My daughter and her cousins went to this kinkos at 9PM one night to create picture boards for my beloved mother’s funeral. Not only did DJ them create beautiful photo boards, but he also kept the store open ten minutes late so that they could finish. It truly made a difference during a very difficult time.

Wanted to give a special shout-​out to store manager/​staff DJ, who was so incredibly helpful and kind. Three of us rushed in on a Wednesday night to try to put together a photo collage for a loved one’s funeral the next day. DJ helped us organize the collage, and kept the store open past closing hours to help us finish up the project. Thank you so much.

Needed to send a piece of 45 pound luggage. Purchased locks from the CVS close by and was able to get this out with minimal worry? I say minimal because if I am not using a box and it’s a piece of luggage, WHY ARE YOU MEASURING THE LUGGAGE? Come on, son! Nickel and dime folks to death, why don’t you…
Luggage was sent and I PRAY that it gets to the destination in the same condition was all the contents inside and nothing missing.
Service was fast and mostly professional.

Mike and the crew helped me with an emergency print job on a Friday afternoon. Helpful and effective, the order turned out great and they expedited to make sure I got everything on time.
Great experience.

If you want to go to a place, receive minimal help, and thank YOURSELF for selecting this business, then you are at the right place!
This is a cramped location that is difficult to navigate. My intent today was to mail an 8 X 12 envelope which I provided. I completed the necessary form on my own. I saw four associates «working». One was texting on a stool in the back of the work area within full view of the customers. One was restocking and two were handling the registers. One disappeared then reappeared as I waited in line.
I didn’t appreciate the tone or attempt to up sell me on their products. You see, I had a sturdy envelope. After two attempts to vaguely direct me toward the Fed Ex envelopes, I was told that my envelope might tear. I considered it, then declined. The associate snidely said that she would be putting comments in my order stating my decline if anything happened to it «just in case they throw it around and rip it.» That’s the vote of confidence I needed about the care Fed Ex delivers. Hey kids, yes this is the worst way to get repeat customers! And add little to no eye contact. Place the sticker on the envelope and hand the receipt to the customer. That’s all you HAVE to do! And as the customer, you thank the associate because she didn’t care to thank or look at you! I don’t think this episode was in the training video :)
For your future mailing and shipping needs, I suggest you consider all locations including the US Postal Service. Does that tell you how I feel about my experience. I knew it did!

I’ve never had any trouble with this store except for the occasional sticker shock because it is so expensive to ship stuff FedEx. The staff tries to be helpful and they are usually patient when things get complicated. They do have that Southern way of doing things — sort of personable and a bit slow, but you are treated like family and they will try to suggest ways to get the pricing down for you. Seriously — I’ve got no complaints — they are nice people and do a professional job.
Elena L. should recognize that it was her own fault for leaving a shipping sticker on her package, not the staff’s. Instead of leaving a nasty review, she should have thanked them for working with her to get her package resent. As if FedEx is supposed to consider that the address is three doors down? How self-​obsessed can you be?
Whaaaa??? Pftttt!!!

Very good customer service but some of the items I find here for stationary or inspirational work related books always take me by pleasant surprise.
Also it never seems to matter if I have just come from the gym or an important meeting– they treat me with respect every single time.
Way to go!

I cannot stress this enough: DO NOT COME TO THIS STORE. If there was an option to give them zero stars, I would. I came to this store to send a package to NC, filled out the form in front of the clerk, handed the nice man my money, and went about the rest of my day. Two or three days later, the package comes back to me…
Whaaa!!!
Okay, fine, apparently there was an extra sticker there that neither I, nor the clerk, had noticed. But why would I send a package from a store to an address three doors down? Not to mention, it was different service than I had requested… But okay, fine. After taking a Sharpie to the old sticker, I took the package back to remedy the situation. Even though I had an «Assistant Manager» helping me, the process was heinously arduous. Despite the frustrated customer standing in front of him, he split his time (therefore wasting mine) to answer the phones and direct other customers, while taking his dear sweet time resolving my problem, which apparently also required him calling elsewhere and waiting on hold. By the time I left, I’m sure I had smoke coming out of my ears, Looney Tunes style, from being so unhappy with the service. Next time, I’ll be preparing my packages to send using the online system or, better yet, sending them through USPS or UPS.

I found this shop on the fly today in a hurry to get a care package up to my nieces in NJ that have no power from «Sandy» and are about to cause their mother a nervous breakdown. I was scared from the reviews, very scared, but low on options I ventured in…
Mike took great care of me. I pulled up with 5 Target bags full on cookies, trail mix, and all sorts of other non perishables. I had crayons, construction paper, bead making kits… you name it. When I told Mike where it was headed and why, he really jumped into action.
Not only did he pack it all for me making sure it could all get in one box, he made sure the Fedex stations up north were ready to accept it, and gave me an enormous break on the packing and shipping which nearly brought tears to my eyes. This was a very expensive care package that was about to be doubled and then some by shipping… but I was prepared for the worst. Mike made it amazing and put TLC into it every step of the way.
This place will have my business for life and I can’t thank them enough for taking such great care of me.