Foxchase Florist

I liked that they did call before delivery but the 12 red roses only lasted about 3 days and 8 of them never opened. For $ 81 they should have lasted a lot longer and the presentation should have been better.

Awful. Just received a Valentine’s delivery and the flowers were brown, wilted and sad. Not fresh. I decided I would call and let the store know what happened vs letting my husband know, after all he tried to do a nice thing and the rest was out of his control. I Called to let the shop know of my experience and the reply was «we’ll re-​deliver on Tuesday or Wednesday» No apology, and when I said a re-​delivery was not necessary and that I wanted a refund he asked for my information and then stated that they would come pick the flowers up on Tuesday, that he didn’t care if they were dead or not, that he would pick them up.(as if he was doing me a favor) So now I’m forced to keep these dead, pathetic flowers in my office so they can pick them up at their convenience. No concern about making the situation right. No apology, totally apathetic. Foxchase is the puppy mill of florists. Do yourself a favor prospective customers and save yourself the time, money and embarrassment of their sub par product and customer service.

If you’re looking for a florist who is enthusiastic about ripping you off — you’ve found the one! Go ahead and place an order if you enjoy paying for a bouquet that dies after 4 days! Buy those dozen roses if you love horrendous customer service! If satisfaction guarantees are of no importance to you, then you’ve met your match! Pick up some peonies if your idea of a good time is a phone call with a manager who says, «Yeah, people tell us all the time that our customer service is terrible.»!
Enjoy your all-​around vomit-​inducing experience with this fantastically atrocious florist!

Paid $ 183 to have 2 dozen long stem roses delivered — based on a very attractive photo of the arrangement. Received 18 roses only — nothing like the photo. I guess they thought the sender wouldn’t check

I very much appreciate the customer service! After being unable to deliver to my apartment, Foxchase took my work address and came to my work the next day. The flowers are beautiful!

The worst! The arrangment had some dead flowers and 3 broken. They also they had a bunch of green filler. The ones ordered were lush, full of flowers and very little green.
I received them on Friday morning and called to report the sad arrangment. They offered to delivery another arrangement on Monday! I said, no I will come pick up another one today. When I got there, the new one looked almost as bad as the original.
I saw a photo and price of my flowers while waiting and told them that I didn’t think my husband was going to be happy with what I got. An EXTREMELY RUDE man came out and just said we’ll refund you and shooshed me away… literally! He continued being obnoxius all the way the door when I left telling him that we WON’t BE BACK. He just said, GOOD. So the customer service is as bad as the flowers!