H&R Block

If you like money, avoid this place. When I first sat down with Marsha I had a series of questions about capital gains and non-​resident real estate tax. Her responses would be key in my decision to sell my home. I asked very simple questions, such as «will I have to pay more tax if I sell now or next year?» She responded with tax codes and form numbers — even though I practically begged her to speak in plain English. It felt like I was speaking to a politician running for office. Finally, she said, «it’s just money» and then continued to lecture me the insignificance of money in the grand scheme of life. It’s just money? Your job is money! That’s why I pay you $ 400/​hour. Luckily, my doctor doesn’t say, «it’s just your health. She then referred me to preparer with more real estate experience. Well — let’s just say her colleague was just as useless. This professional kept complaining about her long day. A few times she even skipped over important steps because she was «tired».
I learned a few things from this experience. First — don’t visit this H&R Block. Second — don’t do your taxes in the evening when they might be too tired to care. Third –request a full-​time tax accountant. Many of H&R Block’s preparers are retired and treat this as a part-​time hobby during tax season. The last thing you want to hear is «it’s just money».

My wife & I had our taxes prepared here in early February 2014, and all’s well, right? Wrong! On the evening of 14 April 2014, at about 9 PM, we received a phone call from our preparer, telling us that we haven’t paid for tax prep services, and our taxes wouldn’t be filed until we did so. We retrieved emails and proof of payment to H&R Block, called them back, and couldn’t get a straight answer out of them as to why this anomaly came up in the first place. We asked for a follow up call the following day, to ensure that everything had been taken care of, but that never happened.
We’re VERY dissatisfied with our experience here, and will never use their services again.

Since h&r block’s website rejected my review I will post one here.
I came to this location last year to file taxes as well. The man I saw was courteous and explained why I owed taxes and would not be getting a return. I followed his advice so that this year I could hope for a return. Of course I made an appointment this year, but when I arrived I was told I didn’t have an appointment. The woman at the reception desk who helped me and got me in to see a «specialist» was very nice and accommodating. The other woman at reception was clearly more interested in her smartphone, her makeup, and flashing her crotch at everyone who walked by. Her outfit was better suited to a nightclub than an office. When she spoke I realized it was she who I had spoken to on the phone and who did not actually schedule my appointment. Surprise, surprise.
Well I saw a perfectly nice lady to help me with my taxes. I still owe taxes this year but it’s not nearly as much as last year. That’s a plus. She is new this year, and she was nice but not overly helpful. I go to H&R Block so I won’t screw up doing taxes on my own… lo and behold the day after my appointment I get a call that there’s an error and I need to go back to fix it. The man on the phone set up another appointment for me with the same tax pro, and she told me what had happened but she had a lot of trouble fixing it. I really wish they gave these pros more training because this was pretty bad… they actually tried to charge me. On their mistake, they tried to charge me! Nope. Not happening. I refused to pay a second time.
Needless to say I will not be back.

Wish I could give this place a big FAT 0… but I can’t! Be prepared to get ripped off. I have always had my taxes prepared by a friend in the past but I wanted to go the quicker route this time and oh boy, what a mistake. My tax return consisted of literally 3 pieces of paper. I actually left a whole stack of itemized deductions at home because the receptionist said that the more complex your tax return was, the more it would cost. So based on this conversation with the receptionist I estimated my taxes would be around $ 150.00 ($ 99.95 federal, $ 49.95 state). My return took literally a whole 10 ten minutes… Grand total 279.00 dollars… Then to top it all off, none of the paperwork was explained to me. I had to ask what I was signing on everything. And I also was not given the option to leave and go have them done somewhere else. I’m actually leaving alot of details out, but I don’t want to waste more of my time on this place. Worst experience of my life… never again. Afterward, I emailed corporate about my horrible experience and all they tried to offer me was a $ 25.00 gift certificate toward next years tax return. I said, «Absolutely not»…I wouldn’t return to H & R Block if they were the last tax preparers on EARTH…

I was a little weary when my husband suggested that we take our financial information to an accountant to have our taxes done (we normally do them ourselves). My husband is a native Spanish speaker (although speaks fluent English), so it was important for us to have a Spanish speaking accountant prepare our taxes so we both fully and clearly understood. We set up the appointment via the H&R Block website. We were given a confirmation with the date, time and accountant name. When we arrived 4 minutes before the appointment, no one was at the front desk… 7 minutes later we were greeted by someone from the back and told to have a seat. It was as if the place was empty. We waited and waited and then were told that our accountant had not yet arrived. When he finally came he did not speak Spanish and it was difficult to understand his English. We asked him if he spoke Spanish, he said no, and then I proceed to show him the appointment confirmation with the name of the accountant. The accountant we were supposed to meet with was sitting in the first cube but refused to greet us… instead we heard him say, «Tell them to come back at another time and to schedule an appointment with _​_​_​_​_​_​_​_​». We took time off of work to come to talk directly to him and he couldn’t even show us his face; how can we now trust them to do our taxes when they aren’t even upfront with us? This is the first and last time I will come to H&R block and I would never recommend their services to anyone. Show a little respect –you are offering a service and we chose you and were going to pay you…