Hilton Alexandria Mark Center

Not worth the money at all! It’s a weird combination of nasty and fancy. While it looks really neat n welcoming from outside. We found an empty liquor bottle, a broken hanger and a plastic bag right at the door when we came to our door. It wasn’t cleaned even the next day! The reception is not friendly either. We had booked a rollaway bed for my kid while booking the rooms but they didn’t even have it when we asked. The only good thing inside was the room space and breakfast servers. They were really friendly and courteous…

I gave 2 stars because the in room dining was good but that’s about it. Upon checking into our room we went right to the coffee machine for a pick me up. We had been driving for 8 hours coming from Boston. The cream was curdled when we put it in our cup! Yuck. Then I went to shower and hair in the shower. At that point I was pissed so I called the care line. I didn’t even get an apology. She was so incredibly rude. As was the front desk staff. Honestly I would never ever stay there again. What kind of Hilton has service that poor ?!

1) I booked 2 rooms several months before my arrival and specified the Retreat Building because I had discovered this nice accommodation during my earlier several stays. When I checked in at midnight, I was told that a second room was not available and they put my daughter into the main complex. Her room was dirty and some of the linens were used.
2) At about 2 AM, the ceiling above leaked brownish water on my head, apparently from the toilet above (YUCK!). After complaining to the manager, I was miraculously moved to a second room in the Retreat Building in spite of being told a coupe of hours earlier that a second room was not available. The manager explained that they had a cancellation so another room was available. Between midnight and 3 AM?
The goods and the bads:
Front Desk (1 star). It took me more than a half hour to check in because there were many people complaining to the desk.
Housekeeping (2 stars) My daughters room had dirty towels upon arrival and one day her room was missed altogether. Towels, shampoo and coffee were also missed.
Parking Valet (5 stars) They provided fast and courteous service.
Concierge (5 stars) Very friendly and helpful
Restaurant (5 stars) Excellent
Manager (3 stars) Comp’d both of our rooms for the first night but I would much rather have had a no issue stay, consistent with my expectations for a Hilton.
Maintenance (1 star) Given the bulge in the ceiling that leaked, it looked like they had a toilet leak for quite some time. Also, the locks for my patio/​balcony door were broken and non-​functional.

I’ve stayed here twice, my son works in DC and was living nearby. The first time we were surrounded by a very noisy group of teenagers, while the walls were well insulated you could hear the constant doors opening and closing. We opted for a room in the lower building with a balcony. Lovely view. The second day we watched a wedding while having breakfast on the balcony. Parking fees are bit pricey, they were close to the entrance. We did have to have to the card rekeyed to enter the lot. Second morning we had breakfast at the restaurant and it was delicious. Hilton has one of the best breakfast buffets. Staff was very busy yet very polite and attentive. For a tourist, there was a botanical garden nearby and restaurants within a few minutes of driving, though without someone already familiar with the area it might be a hit or miss. Our second visit, was very nice and quiet, no weddings or large parties on our floor. We again chose the lower building and room with balcony. I arrived with a terrible headache, without asking the front attendant had hot tea to greet me at my room, very thoughtful. My son has since moved closer to DC, I liked the hotel enough I may still stay there any way. Price was reasonable and room was clean. Bed and pillows were very comfortable. AC worked very well. Hallway needed cleaning, broken glass was visible throughout. This area has several floors with conference room areas, Sunday morning there is a church that meets there, making parking tough.

I booked this hotel 3 months ago for a short DC trip for the family. When I booked, I was forced to pay in full, no changes or cancellations allowed on my part. I booked and paid for 3 nights for a corner room. A room that would have windows on 2 sides. Since my credit card got charged in full in advance, I assumed I was guaranteed that room. We drove 10 hours, arriving close to 1 am. I was told they had no corner rooms. I was told I could get an UPGRADE for free to a room in the retreat building which would have a microwave and small balcony or I could have a non corner room in the main building. FREE UPGRADE? OK of course I will take the better room. I also received some free breakfast coupons which sort of lessened the blow. We get to the room, a real hike from the main building. The retreat building appears to be the outdated part, with water stained ceilings and old carpets and elevators. Our room was nothing special. And then I checked the prices online. The retreat rooms are $ 30 LESS than the corner rooms I paid for! So definitely not an upgrade. And who cares about a microwave and balcony (with a boring view). I’m more upset I was lied to about this being an upgrade. I would’ve preferred being in the main building, with rather newer rooms and closer to the lobby.
Aside from that, the staff was friendly, free shuttle to the metro station at Pentagon City. The hotel itself is not in an area of walking distance to sites. If you want to be in downtown Alexandria, stay at the Hilton there.
Also, you get free WiFi for Hilton members, but the WiFi is the worst! I couldn’t do anything on my phone, so I ended up using my data instead.
The breakfast buffet is a startling $ 15/​person, which we would never have paid, and I wouldn’t recommend unless you have a free breakfast coupon.
Pros? Super comfy beds!
Not what you expect from a Hilton…

I have to say this is a difficult place to review. I think it’s probably a 3 star hotel overall, but there were a few things that really rubbed us the wrong way.
As mentioned in other posts, the parking rate for overnight parking is $ 24, which seems crazy considering we paid over $ 100 for the night and it’s not like this is some special location. The annoying part of the parking situation is that 1) There was no mention of the parking fee when booking the hotel and 2) considering I paid $ 24 a night to park, parking was absolutely awful. The last time I was that frustrated parking was in downtown Boston. It happened every night during our stay too, not just one night. It’s a big conference center as well and when there are events the guests for the events take up seemingly most of the parking spots. I don’t remember the last time I had this type of problem at a hotel, much yet one that pretends to be so high class.
The restaurant is mediocre and expensive, but at least the bar is solid. There is a nice pool and work out area too. There is plenty of lounging space and the staff is generally very polite and take care of the facility.
The bed was okay, not very firm though unfortunately. The pillows were also really flat. I think the worst part was the fact that the drain in the tub didn’t work. It got pretty nasty and rose wayyy to high, and i lived in Boston with some of the oldest pipes in the USA.
The elevators work extremely fast, which i’m eternally grateful for because of the huge crowds that can pull up in tour busses and try to go up to their rooms. They were some of the fastest I’ve ever seen and were critical in making our stay reasonable.
If they fix the pipes and parking I think this may actually be a 3.5−4 star hotel. Time will tell ;)

My stay felt like a comedy of errors. This hotel does not live up to the Hilton name. Upon check in our group’s rooms were not put near each and the front desk claimed they could do nothing to accommodate us. The elevators are the absolute slowest. It was quicker to walk up 6 floors than to wait. The room was clean, but the refrigerator froze everything we put in it. Our group arranged a buffet dinner. It was inedible. And the staff was just as bad. There was a police incident at the hotel that half the floors were put on «lock down». And the pool is ridiculously tiny. It’s more like a chilly hot tub.
While Alexandria, VA is a beautiful place I would never stay at this hotel again. And neither would any of the other families in my group.

Came here for PBLI! The building seems to be a run down a bit, just seemed kind of dingy. The conference halls were great though, and can fit many people. So expensive to park.
The rooms are okay, just like any other average hotel. The one thing that bugged me was how loud the elevators were. My room was on the 25^th floor, right next to the elevators, and it was hard to sleep because of the noise.
If I’m ever in the area again, I’ll look for a better hotel to stay at.

I can honestly say that I’ve never given a one star rating… It started when we checked in… The guy behind the reservation desk was smacking his gum away and we were told that even though we reserved rooms in the other section of the hotel, that we would have one room in the retreat building and the other in the main building. I know we were checking in at midnight but between the guy smacking his gum and the other clientele trying to get rooms it was super irritating.
We get to my room in the main building … Super gross. Only a video can explain.
My parents go to their room in the relaxation building and my dad is in the restroom and wAter or sewage drips down from above. They call to be changed rooms and are told that they are booked but when my mom demands that management come to investigate they do and are moved to a new room.
INTERESTING… Because when we ask and inquire about that reservations for the relaxation building for 2 rooms were made months ago… They were sold out… But now… Hmmm

I came in on an overnight red eye this morning and was about to drop. They sped up the cleaning for my room so I could take a nap and shower before my school stuff happens at 1pm. Way to go the extra mile. Check in for rooms is not til 3 so they essentially gave me a free extra 4.5 hours. I am laying in the big comfy bed now so completely happy.
On a more general note, my room is very nice. The patio is huge! And the view is great for a 150 dollar room. I didn’t expect a patio or a view! Also the bathroom is huge and stocked with Peter Thomas Roth products which is pretty sweet because I can barely afford those on my own time. The in room coffee is Coffee Bean. I love that they don’t skimp on shitty products for the rooms. I don’t think I have ever seen this kind of thing in a room under 200 a night.
Edit: 4 days in and it is still a 4.25ish review. Room service is prompt and courteous and the food is great. My room gets cleaned everyday around 1 or so by my estimation. Fully re-​stocked each time with bathroom products and towels. It even smells fresh when I come back in after a long day of school seminars. Great place.
But you guys lose a star for your crappy crappy wifi. Fix this problem!

The room is pretty and clean. Coffee pot is grand but poorly stocked. I have had better amenities at lower end hotels. There isn’t a microwave in the room. Have to go to lobby and they offer nothing more than paper towels. The bathroom is awkward. You have to pay $ 24 a night to park here. No continental breakfast (buffet for $ 15). They do have a bar and restaurant. Must pay for good internet. Charge $ 50 a night deposit that you get back if the room isn’t destroyed. Pool and fitness closes at 10 pm. Pool opens at 6pm-​10on Mon-​Fri. Opens from 10 – 10 Sat and Sun. There is a shuttle that arrives evert half an hour to take you to Pentagon City Metro or Reagan Airport.

Parking is expensive because if it wasn’t the people who work in the office buildings around there would take over the hotel lot. Office parking it $ 50/​day.

Stayed here on ⁰¹⁄₂₁
TV does not work
Telephone does not work. I had to call the Front Desk from my cellphone
There is barely any heat in the room
For $ 200/​night you get this?
May be I am just unlucky?

What a beautiful building. The views from here are gorgeous. You can see for miles. When you walk into the building you’re met with a gorgeous open foyer. It trickles into a bar, the concierge and the front desk area.
The rumors are true. You can expect a $ 24/​day parking fee. It’s $ 28 to valet your vehicle. I’m not sure why this area seems to think parking is so valuable. We found a place to park free that’s a 10 minute walk from the hotel. I was off put by them taking my keys to unload. Of course when I came back for my car he was off parking someone else’s. I told the guy I was in a hurry and I’d be right back.
The rooms are small, but very nice looking. The walls are paper thin however. First night we hear our neighbor talking, then later snoring all night. The second day our other neighbor spoke to himself for hours. The showers pump out some really nice hot water. The bathroom gets really crowded if you’re staying with someone. The sink and mirror are actually in the bathroom, not beside it. So it’s small and difficult to maneuver if there is more than one person. The Internet is slow and I had issues even streaming a movie from my iPad.
There isn’t much to do right here. So be prepared to taxi or drive yourself to other places.

Enjoyed my stay here, but beware even with the «do not disturb» sign up they’ll still knock on your door. It was 9:00pm and someone knocked just to give me coffee refills that I didn’t ask for. Kinda awkward the way the old lady looked at me too. Coffee refills are normally done when they tidy up your room. Oh well, other than that parking was too expensive, for what? Not like people will park there cuz the parking lot next door is full. Also, Didn’t get too much help from front desk when I wanted to move from a double queen to a single King and their computers where down upon check out. But I’m sure it wasn’t their fault.

I stay at this hotel when I am in the DC area and have never had a bad experience. Before I even get to the hotel I begin using their services as I always take the airport shuttle. I have never had to wait longer than 20 minutes for the shuttle and have not had some of the issues that others have experienced. The drivers have been friendly and efficient. Once I get to the hotel the front desk staff are quick to get me checked in. I get free breakfast and wifi due to my Hilton status and I never have to ask. They always provide this automatically. The only time I have experienced delays at the desk is when a lot of people are on the shuttle bus and there is a long line.
Once I get to my room it is always very clean and what I expect. The rooms are a little larger than some hotels where I have stayed which is nice. The bathrooms are a little outdated but nothing that would lower my rating.
I typically eat at the restaurant at least once during my stay. The restaurant can be a little slow, but the food is always good. The staff in the lobby lounge have always been great to me. This trip I ordered room service and it came to me quickly and still hot.
Overall, if you are going to be in DC and don’t want to be in the middle of the downtown attractions I would recommend this hotel. It is a short drive to the monuments so might not be ideal if that is the purpose of your trip.

I wish I could give zero stars! This place is horrible. I stayed there April 2014 and one of the waiters at Finn and porter kept touching my shoulder at breakfast and asked me to go to dinner with him. This made me very uncomfortable and stressed out walking to my room. I was terrified that this guy was going to be waiting for me by my room and assaults me. Since the vouchers they give u for breakfast has room number on it. I skipped breakfast for 4 days till I couldn’t take it anymore. I reported this to the manager and gave a statement. I was really scared to stay in the same room and asked to he moved. The manager took my cell number so he can call me and let me know when my new room is ready. And here we r a year and half after that incident. On Sunday October 25^th I received a picture from the manager. The picture was his privates. Beyond disgusting. When I contacted Hilton guest services corporate office they basically said tough shit we can’t do anything about guest security and safety and i need to contact the hotel itself. So being harassed twice by same hotel is not enough. Guest services wants me to contact them again so what? So I can be assaulted now?!
Never setting a foot in this hotel ever again

I booked this room with the advice of a friend who visited a couple of years earlier. I was very pleased with my stay.
I stayed from Friday to Sunday. I arrived a little early and was pleasantly surprised that I could check in a little early. I requested a room with a view of the National Mall. Unfortunately, that was not available. I was assigned a room on the 25^th floor. Despite not having a direct view, I still had view of the National Mall if I looked out to the left. And that was fine. Who stays in their room all day staring out at the mall anyway???
The room was great! The layout fantastic!!! I ate at the restaurant twice. Friday night and Sunday afternoon. Service was great! Food was ok. Not great, but not bad. I had a cheeseburger the first time around and then a salad along with their mac and cheese.
My only beef… I left on ¹⁰⁄₁₈ the 3pm shuttle. The bus driver had to be coaxed out of the warm bus to load my one tiny piece of luggage. It didn’t weigh more than 10lbs. Upon arrival at the airport, she did not get out of the bus to unload my luggage. I had to walk to the back of the running bus and unlock the door and get it myself. I’ve never had that happen in all of my years of travel. No biggie, but worth mentioning if the hotel itself reads this review.
Overall, service was great, food was good. Room was AWESOME! Shuttle service to and from Pentagon City and Washington International was always prompt and courteous! I highly recommend!

The fiancé and I stayed at this hotel a few weeks ago and we really enjoyed our stay. The customer service was great from the bell hop to the people at the reception desk.
Our actually room was just as great. Clean with a wonderful view of the city skyline and a nice mini courtyard area nestled right off our room. It was a very private area for us to hang out at.
I honestly don’t have anything negative to say, which is surprising since other Unilocalers did not have such a great experience.
Two thumbs up from me and the fiancé!

It was a great stay. The room on the 20^th floor had a wonderful view. The lobby was nice and clean the staff was friendly. The bartender was very friendly and held a good conversation. The only drawback is the $ 24 self parking fee they charge I don’t understand that. The room was very clean and the bed was comfortable. I liked the small fridge which came in quite handy to chill my wine. The location is very convenient and accessible to Old town or DC. I will definitely stay here again.

This hotel accidentally charged nearly $ 800 to my debit card. It has been eleven days since that charge was made and I am still fighting them to reverse it. I spoke to hotel staff as well as national Hilton representatives. The further I escalated the issue, the worse the customer service became. I can’t express how frustrating this experience has been. (Hilton, if you’re listening, see file #15 235 770.)
The stay itself was fine, but because of this experience I will never stay at a Hilton hotel again.

I’ll give the hotel 4 stars if were reviewing it against other hotels but against other hiltons it’s a 3. I know parking is limited in DC but $ 24 a day for parking is unlike anything I’ve ever seen… Were not even downtown. This is Arlington! … When you first see it, it looks really nice! And it’s pet friendly! Which is a nice change for once (usually when I have my dog I have to stay at a marriott)… But the valet wasn’t the nicest upon arrival. Then the front desk wasn’t overly friendly either. I’ve decided 3 days into my 5 day stay that the people working here aren’t overly polite… Waited to see if it was everyone or just a few but for the most part no one has been that pleasant…
In the lobby i sat down at the bar… The bartender delivered a drink to the guy next to me and looked at me then went to the side of the bar where she chatted with her friend for maybe 10 minutes. She finally came over but I wasn’t impressed. Then I waited 30 mins for the food I ordered to come out (side note steak was overcooked. Ordered medium, came out well done)…
The gym is nice but small. I think it’s maybe a third or fourth the size of the Hilton gym in Guam… Kind of disappointing…
Now the hotel was clean, the room was nice, and the location was convenient. But those little things I griped on made the difference… When I come back in a couple months I may look to other hotels before I decide on whether to stay here again. Kind of a bummer because when I called and booked my room at the hotel the guy was very polite. I was excited for my stay

Not good at all. The elevator makes funny loud noises, no free internet (you gotta pay for it), no free parking ($ 24), no microwave in the room. Breakfast $ 15 per person. There is also mold in our bathroom. The parking spaces are for a Smart car. If you have a regular size car –good luck. I put a one star because the front desk is friendly.

This was probably the worst hotel experience I have ever had !!! This coming from someone who stays at hotels at least once a month. We checked in and got to our room to find there was only a king size bed and NOTHING ELSE, no pull out bed no cot NOTHING !!! We made a reservation threw
for 2kids 2adults. The reservation stated room Would sleep FOUR. When we realized the two kids (or us) had no were to sleep but the floor we called the front desk where they in formed us IT IS NOT HILTONS PROBLEM ‚
was wrong and it was their mistake. After explaining this, they said they could CHARGE us for a cot, and also informed us we were breaking fire safety code by having 3 adults and 1child .BUT EXCUSE ME, when the heck did a 12 yr old become an adult ??? The last time I checked 12 was not an adult and I am not a liar and I don’t appreciate your ppl being so rude !!! Not once did they say sorry or try to help The situation ! I had to put my husband on the line and after many minutes some how we were able to get ONE COT, still short one bed. I can promise you I will NOT be returning to this Hilton or maybe any other Hilton ! Poor customer service, and completely ruined my day !!!
I did enjoy your restaurant, but that’s all!

Came here to grab a quick bite while I was visiting a friend. Got a order of the fried calamari and BOOM its great! :)

Last minute booking, crazy COPS convention going on but hotel was efficient in check in. Stayed in the Retreat Bldg with a balcony over looking a very nice wooded area and fountain.
Comfortable bed, tons of electrical outlets, fridge, microwave, coffee in the am. Nice outside walking area or inside fitness center. I will stay again, when in the area.
Free Airport Shuttle!

Pros: The hotel is beautiful. The rooms are nice and clean. Nice views. The beds are comfortable. Staff is courteous. It’s only a 12 minute ride to DC monuments and museums. There is an indoor pool and gym.
Cons: You won’t sleep at night because the walls are so paper thin you can hear absolutely everything from the other rooms. Also you have to pay 20-​something dollars for parking per night.

Came here for a Business conference, which was fine! This hotel was boring for me.
but I guess I had higher expectations for this hotel mainly because of the name… It was very old fashioned style. I didn’t really like the area, there really isn’t much to explore within walking distance, so you’d probably need a rental car or do research and get a taxi. I didn’t like the food choices inside the hotel, not much to choose from, but then what are your choices if you are a visitor and have no clue of the area outside or safety! I did enjoy some drinks at the hotel bar, and had some dinner in one of the restaurants, but for some reason they close kind of early or perhaps they don’t have much business at nights!
We did get free breakfast buffet everyday, the hotel gave us vouchers which was great and the front desk was nice at check in and check out! The room was just a normal standard room, nothing fancy or special but clean and had what we needed. The window views, I got to see a lot of Virginia in a distance and noticed all the nice greenery and trees the state has! Plus there is a gift shop, so you can pick up some souvenirs or post cards, the snacks were very expensive! They also have a small gym so I pretty much worked out everyday there! It is not too far from DC, so if I came back to the area I would try to get a hotel that is near more restaurants and tourist attractions! This location is kind of in the middle of nowhere or better for business meetings and conferences.

When we checked into this hotel, we were well greeted and the reception desk was pleasant. We then proceeded to our rooms in the retreat building. One of them smelled of mold/​wet dog, the other could have been cleaner (hair in sink, on toilet, bath tub, etc). Between the two of us over the course of a week, we had tried to call the reception desk five times for wake up calls, taxis, etc. they would never pick up. It was easier to walk to the other building and set it up in person. The pay for internet was not capable of much more than checking emails.
When we checked out, reception was of little help trying to check out a day early and get a printed copy of the receipt. There is a $ 70 charge if you decide to leave early. Find a Comfort or Holiday Inn!

This Hilton does not feel like a Hilton. The service was bleh… very Motel 6 service. I stayed on the 10^th floor and the floor smelled the whole time!
The room was nice inside. Nicely renovated in a boutique style (hence the 2^nd star). THe hotel feels like an embassy suites on the inside with all the rooms facing in. There were lots of tweens at the hotel. There was not a HH lounge (Hilton Honors) here.
Breakfast was not great like I am used to at other full service hiltons. Parking was expensive — $ 28 for valet or $ 24 to self park outside in the snow. I would not stay here again.