Jiffy Lube

This place doesn’t just have customer service, it has good customer service. There is a big difference. Manager, Cisco, is very squared away. He anticipated my needs and went the extra mile to make sure my tire warranty was to my satisfaction. Everything was easy and convenient. I couldn’t have been happier.

Afterward my car service, I went to pay and retrieve my car key only to find out the technician misplaced my car key. After Jiffy Lube investigated, it was determined that the technician that drove my car out of the bay, dropped my car key inside another vehicle, which had already left the store. Per the staff at Jiffy Lube, they attempted to contact the owner of the vehicle but was unable to reach the driver/​owner. Staff offered to provide a rental car with a with whom they have an account with. They said they were making attempts to contact the local rental car company but no one was answering the phone. With local rental car companies closed on Sunday, they recommended I go to the location at the closest airport, which was open. Upon arrival at the rental location, I was told that there were no rentals available. I called and asked Jiffy Lube if there were any other rental car companies I could rent from and they told me they were going to contact another company and mentioned that they would continue to work on getting me a rental car and if it doesn’t work, they would let me know, and first thing Monday morning (i.e. around 7:30am) a rental car would be provided to me. I never received a call back from Jiffy Lube with rental information or account information, thus went without transportation the remainder of the day. My car remained in the Jiffy Lube parking lot overnight and I was completely unaware of who was in possession my car fob… anyone could have accessed my car! Monday morning, June 6, I did not receive a call from Jiffy Lube as promised so I contacted Jiffy Lube around 7:30am (no answer), then again around 8 am and spoke with someone and asked for a status update on the situation. The guy mentioned they were finally able to get in contact with owner of the vehicle, in which the key was left, and someone from the store was on the way to pick up the key. I called again for another update around 9:30am and was told the staff member was on their way back with the key. I was also unable to go to work since my car was not returned to me. Luckily, around 10/10:30am, They contacted me to confirm he was in possession of my car key and was returning my car to my residence. I also asked that the left park light be replaced, which they said was, but was not working when the car was returned to me. This was a very unfortunate and certainly inconvenient event. The steps taken to remedy this error, which was the result of Jiffy Lube’s staff negligence, was unsatisfactory to say the least! No rental car was provided, no transportation to/​from my residence was provided, no transportation to/​from the rental car place was provided, and no compensation for my family member picking me up. My trust in Jiffy Lube has been shattered.

I wish I could give then a negative 100,000. I took my brand new 2015 C300 there. I left and the engine light popped on. I drove for about ten minutes and the whole engine locked up, leaving me on the side of the road. I call them and they sent out someone to pick me up and tow my car to the nearest Mercedes Benz dealer. The dealer contacted me telling me my car was totaled. A technician had broken a piece off of my engine and dropped it inside. There were literally metal shavings in the oil pan from the piece being ground up. MY CAR WAS TOTTALLED AND THE ENGINE WAS DESTROYED. Jiffy Lubes insurance company only paid off me lease and would not give me the money I put down on the car back or a refund for the oil change. They would not even give me the 500 car payment I paid while not having access to my car for A MONTH, because they took so long to complete the insurance process.
WHEN THEY DECIDED THE CAR WAS A TOTAL LOSS THEY ONLY EXTENDED MY RENTAL CAR FOR AND ADDITIONAL 6 DAYS. SO, I HAD SIX DAYS TO FIND AND PURCHASE A CAR.
I HATE THIS PLACE. THEY WILL DESTROY YOUR CAR. DO NOT GO THERE.

Justin is the reason why I drive so far just to get an oil change. He’s nice, friendly, welcoming and explains everything. I never feel pressured to get another service that I might not need. There’s a wonderful flow that makes location not feel like a chain, and being able to experience someone so positive and friendly that makes an routine service seem to be like a break instead of a chore. I live in MD now and I have every intention of getting my upcoming 60k service at jiffy lube.

I am just home from my visit to Jiffy Lube #111 and couldn’t be happier. Justin, the Customer Service guy, is high energy and knows his stuff. He works in perfect synch with Anna the cashier who is snappy, polite, knows what she’s doing, and does it very well. When my car was returned to me, it was VERY well vacuumed and dusted on the interior and the windows were cleaned with perfection. JOB VERY WELL DONE. I am your newest loyal customer!

Echoing the comment of Austin below, this location feels less like a chain, and more like a employee-​run/​owned business. Customer service is great, and it seems many other locals know it – the location can be busy from time to time, so I’d recommend you come early, or try a weekday if your schedule allows.
Justin is awesome, knowledgable, friendly, easy to talk to, and not at all pushy. I’ve had negative experiences with oil-​change service techs in the past trying to push laughable, unnecessary services. He listens, offers other available services, but never appears to push sales for sales sake.

Wow! I didn’t really want to get out of my car and wait in the lobby, but the staff was so friendly and polite while offering to vacuum the floor of my minivan (worth the price of the oil change in itself with the random crumbs my two young kids spill everywhere!) that I couldn’t resist! I also observed the cashier as he provided some of the best customer service I have ever seen. If I was a business owner I would definitely hire the employees I witnessed working today :-)

I came in today for a simple top off and they took an hour and a half just to top me off. They had horrible customer service here, for sure I will not be back here for another oil change nor will I recommend anybody to this place.

First experience with Jiffy Lube this am. Gotta say I liked it, extremely hassle-​free. I was out in about 25 mins even with two cars ahead. Gave me no issues with online coupon for $ 8 I found from googling. I’m sure I’ll come back.

Not much to say it’s a Jiffy Lube. These guys seem to be very thorough though and the move pretty fast, especially in these freezing conditions! They could tone down the suggestive sell on the filters and wipers… really I don’t need new ones every other trip. All in all they deserve a decent review.

While I agree with the rest that they have good customer service there is nothing «jiffy» about this location. I would not mind except I saw a line so I asked the guy I handed my keys to the wait time his response 15 minutes at most. An hour and fifteen later they finally started on my car. I do not mind waiting but I asked because I would have came back at a quieter time. Don’t lie to customers.

Had the oil changed and tires rotated. I have had a bad experience at other Jiffy Lubes. But this location has always been great. No pushy selling. No oil or grime in my truck. They got all the bolts put back on, which the Woodbridge VA location did not. I will keep coming back.

While this place may be a chain, this location really is different than most others. I have been living in NoVA for a while now, and have tried so many other mechanic/​oil change places, but after finding this Jiffy Lube location I do not need to go anywhere else. It’s difficult to find a place you trust with people that take the time to explain what is necessary and why (especially as a woman, when so often in the past I have been made to feel as though I inherently know nothing). These guys manage to make you feel at ease! From the customer service representative, Justin, to the manager Giancarlo, in my experience, everyone here goes out of their way to ensure that you are heard, involved, comfortable, and that your business is appreciated.
While an oil change, break repair, etc. may take a while at times, it is the level of attentiveness, even in light of a busy day, that really makes this location special.

I know Jiffy Lube is a chain, but this specific location makes you feel like it’s a family owned business. The manager that took care of us was very personable and took great care of our car just for an oil change.
I live in DC, but I would for sure make the drive out here just to get my oil changed at this location!

They damaged my car, and I had to go somewhere else to get it fixed, at my expense. Rotating the tires caused damage, or even switching out my good tire for a very worn one. Not good. The owner of this one should be ashamed. Well, they had been ok in the past, not great, but the last time will be my last. Very pushy up selling, which I declined, tried the old dirty air filter routine-​all you have to do is blow it out with compressed air-​no thanks. There are better places, many.

STOP — do NOT go here! New to town and needed a synthetic oil change. Read glowing reviews so I went to the Alexandria VA Southgate location. Will NEVER go there again. I left after a long wait, no service and RUDE front clerk. Still need the oil change but I refuse to reward bad service with my business. Save the trip and go somewhere else where they act like they want your business.

Had to stop in for an oil change while on vacation. This crew was quick, professional, and did a great job! These folks clearly enjoy what they do, and it shows!

I’ve been coming to this Jiffy Lube for years, and until now thought they were pretty good.
But when I got my oil changed 2÷14÷2014 and got into my car, MY WINDSHIELD WAS CRACKED!!! I brought to the manager and he said they weren’t responsible although he admitted the windshield wasn’t cracked when I gave it to them.
They tried to say that their security cameras didn’t record any «incident» (flying wrench…), I even brought to the attention of their national HQ and they refused to take responsibility.
All I know is that when I gave it to them my windshield wasn’t cracked, when they gave it back it was cracked. Things are going to happen but jeez, I lose all respect for you if you don’t make it right. I had to pay $ 600 out of my own pocket,
GoodBye Jiffy Lube!
Jim Gandorf

I have to say that his jiffy lube has provided pretty good service throughout the years. All of my little roadbeasts have been quite happy with every aspect of this store. Yes, when I pulled up to the Jiffy Lube bay, my current gem, a 1989 Crown Vic ltd, was as happy as a dog being taken to the park. Woof!
Like all Jiffy Lubes, they give your car a good once over, but the hard sell really isn’t the norm here. So a few minutes on the bay and the Roadbeast is ready to hit the road. hey, maybe down to Va Beach. I hear that they have a vintage Crown Vic week down there… Roll on, Roadbeaat, roll on.

Compared to the other Jiffy Lubes I’ve tried in Alexandria & Arlington, this is the best. Fastest service, competent staff and for a garage, it’s actually very clean and they keep a fresh pot of coffee on.