Marlo Furniture

I have to agree with most of the negative reviews that I’ve seen. I am extremely frustrated with the service we’ve received. When you are ready to buy something sure they give you all types of promises. But they do not deliver. We ordered our family room furniture at the beginning of March, our furniture was supposed to arrive within 3 weeks, with the exception of the side/​cocktail tables and the coffee table. Nothing arrived until the very end of April and even then after after having to call them a few times and being given the run around. The side/​cocktail tables have fogging in the glass and they said to buy a specific spray (it didn’t work). The coffee table was cracked so they had to return that and bring us a new one (that took another month). When the new coffee table arrived that glass was also broken. We are 6 days into June now. We are still waiting on the coffee table and someone to assist with the side/​cocktail table situation. We can’t return any of the items now. Our room is missing a table. We’ve asked to speak with customer service someone who can help us with our specific situation since every time we call we get transferred, getting told that they are sorry but this number doesn’t handle our specific issue. We were told we would get a call within 48 hours of May 27^th, no one called. We called today. Again no resolution. Save your time and money and go elsewhere, it is not worth the hassle or the effort to go to such an establishment that has no respect towards its customers. We regret coming here and will never again bother.

Great prices & Exceptional service!
I was extremely satisfied with the service and prices of Marlow Furniture. I purchased a Master Bedroom set and a sofa sleeper. Delivery was on time and had no hiccups.
I recommend asking for Gabe (Salesman). He was very attentive and patient with our needs. You won’t fill rushed at all. He will definitely find you what you need or want. Highly recommended.

This place lacks professionalism and integrity. Customer service has no communication skills whatsoever. I imagine that if you want to work here, their only requirement is to pretend not to comprehend English. The only thing they’re good at is giving you a refund, and that’s probably because they’ve had so many canceled orders.
Our couch was supposed to arrive within 2 – 6 weeks, but it never came, and we had waited for almost 3 months! They DO NOT care if you’ve been waiting a long time, and they will keep trying to make excuses that don’t make any sense at all. And finally, the store manager did not even want to show his/​her face when we asked for a moment of their precious time. But it’s okay to keep your customers waiting, right? If you can’t even defend your business and rectify your numerous mistakes, you should have the decency to close up shop.
PLEASE consider going elsewhere. We ended up going with Macy’s and we are glad we did.

Decent place, customer service could be better. I have shopped here on and off for years.

This place is a waste of time and money! We went to the Alexandria store to look for a sofa set. All of the sets they have look old fashioned and only seem to come in beiges and browns. We finally found something we liked on their store website but when it was delivered to our house, the color of the set didn’t look as bright as it did in the picture. When you want to exchange something it is NOT free. Then we picked another set and when it was delivered, the cocktail and side tables didn’t look like the ones in the picture. We went back to the store and were told that the tables that were in the picture WITH the sofa set were DISCONTINUED. When we were buying the set, not once were we told that the tables were discontinued! And there’s a big difference between the size and design of the slimmer ROUND cocktail table we wanted and the big RECTANGLE cocktail table we are now stuck with. And the salesman dares to tell me that the pictures they have on their computer aren’t always updated. Well UPDATE THEM! Don’t mislead customers by showing them fake pictures! I would give this place zero stars but Unilocal won’t let me post this without stars. I’m never going here again.

We purchased a bedroom set on Feb 14^th and had it delivered today, Feb 27. The shopping experience was fine. The sales rep gave us enough space and was generally around to answer questions when we had them. We left, checked out some other stores, then returned to make our purchase. I felt we got a good value for the money spent.
Delivery, which occurred today, was the reason I knocked off a star. You get a four hour window, but they don’t let you know which four hours until the day before, so you basically had to keep the whole day available. Once I got my four window, 10 – 2 pm, there was no communication. When 2 pm rolled by without any sign of them I called and they tracked down the truck. They finally arrived just before 2:30. The team was nice, efficient and assembled everything and set it up to my satisfaction.
With cell phones there really is no reason I couldn’t have been told they were running late so I wasn’t just left hanging. Other than that, I was quite satisfied and would probably purchase from Marlo again.

After 15 minutes meandering around the front half of the store without nary an ounce of help, I stumbled upon Greg, who was wonderful and invaluable in my process of finding the perfect bedroom set! I am not big on the traditional set, so it was a task! In the end though, I was satisfied with my decision. Due to some weather I needed to reschedule my delivery, which was semi-​hassle free, but we got it squared away. I’ll update once it all arrives! That being said, go visit, and if you don’t get greeted right away, find someone, because it is worth it, they have some great pieces and sets! Now me, personally… I am the type who would likely want to sell my set a couple years from now and get something different… so I would wait until another awesome sale like the 50% off President’s day sale to purchase…

I wish I could give this place negative stars. I purchased in August and was told I’d get all my furniture by end of October. I called back when it was never delivered, they said November. Called back again, now they’re saying END of December. That is a 3 month delay. I also felt very disrespected by customer service. They kept feeding me lies from the beginning. I asked to speak to the manager and the manager wasn’t even willing to help my situation other than «possible gift card AFTER delivery» if that delivery ever happens which I’m not even sure it will. I feel like this whole store is a scam. And I don’t want their «gift card» for furniture that will never even be delivered to me.
Update: these people are criminals. They took 5 months to deliver my order that they said would take 2 weeks. Then when I asked about the return policy they said they don’t even have one. So they literally take your money and don’t even care if you’re satisfied with the purchase. I don’t get how they’re still in business.
Also: Asha was the person «helping» us and all she did was lie the whole time.

Terrible customer service and disappointing quality… They forgot our mattress when they delivered our bed — at the time we told the delivery guys not to set up the new bed since we wouldn’t be able to sleep on it without the mattress. (We were going from queen to king). They told us they could put it together when they came back with the mattress. A week later the exact same guys came back with the mattress and they said since we denied service the last time they wouldn’t set up the bed this time. When my husband called the help desk they first tried to tell us the delivery guys weren’t qualified to put the bed together. When my husband explained that they were the exact same guys who delivered it the first time, the story changed to they didn’t have time but they would send someone else out immediately. We never heard anything from the company ever again, and just put it together ourselves. As we assembled it we saw the chips, paint drips and dents in the wood. Altogether a terrible experience and horrible customer service.

After going to several different furniture stores, including ordering online with Ashley Furniture, only to have them cancel my order two weeks later and having trouble with their customer service, I ended up purchasing from Marlo Furniture. Their customer service and furniture options were great. I very rarely post Unilocal reviews, but I was satisfied with the products and services that were provided to me.
It’s unfortunate that they have so many negative reviews, I am happy I went to check it out myself. I worked with a gentleman by the name of Farah Ali. He was the first person who helped me after two salespersons just walked by me. I guess they thought I didn’t have money lol. Anyway, Farah was very helpful. I went in there and told him my situation of having my order cancelled and that I wanted furniture with immediate delivery as I have been sitting on the floor since I moved into my new place. I told him I was looking for a Sofa sleeper, dining room table and a coffee table (which I found online) He was able to track down some furniture available for immediate delivery and to my liking. It’s easy if you go in knowing what you want and they can find it for you. We looked at several different sofa sleepers and I finally found one that was in stock and that I liked very much. I left the store that day purchasing a sofa sleeper, dining room set and the coffee table that I found online (which was not available in Alexandria but in Waldorf, which I didn’t want to drive, but was ready for pick up locally a couple weeks later). I was happy with my purchase.
I went into the store on a Wednesday or Thursday and they were able to deliver my furniture as early as the following Tuesday. I chose the following Friday delivery day instead so I didn’t have to take off an odd day of work. Marlo called me a couple days before delivery and scheduled a window of 7a-​11a. The delivery guys called me at 645a and said they were 15 mins away. Made it to my place, set up my furniture with no issues. So happy with my experience and I was finally able to get some furniture. I would highly recommend going there. But always remain friendly and go in knowing what you want to eliminate any frustration :-)

Pushy salesman. The minute I stepped into the door, there was someone offering to show me around. I just wanted to look around and get a feel of things before having someone pressure me into a purchase. They screwed up my order and had to run my card twice. The furniture did not fit so I had to return it. Had to make several calls and a visit to the store to get the charges refunded. I’ve never heard of a place where they can’t refund you the full amount of the item and tax at one time. The way that it was handled did not make me feel comfortable and I felt like I was going to get screwed over.
I probably will not shop here again.

After delivering the WRONG couch to my house, I went through HELL trying to get it corrected. I refused to accept the couch delivery and it was sent back to the warehouse, but dealing with the store trying to get it corrected was a mess. It took me DAYS to get my order corrected and at that point the couch I wanted was not in stock… After failing to return my calls over several days, the staff was rude to me and I was yelled at over the phone. If I wouldn’t be charged some absurd restocking fee of 30% I would have just canceled my order and taken my business elsewhere.
Finally I had the correct couch delivered about 8 – 10 weeks after my initial purchase w/​no compensation from the company except for not charing me for delivery twice (gee, thanks).

Well, we should’ve listened to these reviews. LONG story short — we’ve been sleeping on the floor for 2 months bc Marlo can’t get their shit together. They can’t communicate. Every time something has been delivered, some furniture piece is already damaged AND they damage our house in the process, even when they come to take furniture out of our house more damage done to our house! NO apologies from them! And the driver fills out the customer’s sheet?! They’re not supposed to! DO NOT SHOP AT MARLO.

One star is a lot for this company. The material on the sofa is coming apart after only two months, store advices that it’s normal wear and tear. I’m contacting the better BBB, this store shouldn’t be in business.

This store is massive and has a special deal flags. There are many wow wow gorgeous ones but not many modern ones. I could not find anything I was looking for.

What a colossal disaster Marlo Furniture is. If there was a way to rate 0 stars, I would.
My experience has been nothing but a series of unexplained delays and poorly crafted excuses. I purchased a love seat in early June, and was assured that it would be in stock and delivered within two weeks. The delivery date was bumped 4 times. FOUR TIMES. And when I questioned this, I was told it was «special order». Really? The salesman, «Greg H.» insisted it was NOT special order — I specifically said that I would only consider items not on special order, so I wouldn’t be waiting months for delivery.
They finally called to say it was in stock, but won’t commit to even a delivery window until the day before. And if for some reason you can’t be there during the delivery window they finally assign you, they’ll charge you $ 40 to put you on the schedule again. Really? After FOUR DELAYS and you want to charge me an additional $ 40? Why don’t I charge you for all the failed attempts at delivering the product you promised in the timeframe you promised?
Never again will I purchase anything from this store. For any company to have this many consistently negative reviews with similar comments about delivery failures and quality? RED FLAG.

I think Marlo’s furniture is a big ripoff store.
They claim to have «free shipping on all purchase» and when you walk in, they say $ 1499 and free shipping. If not its $ 150! It’s so upsetting and also so much pressure from the sales person. They’ll walk right behind you like you’re about to steal a huge dresser out of the store. LET US SHOP!!!
Frustrated. Lied on. And walked out.

Finally i just got return call after 2 weeks from Marlo Furniture 3 017 823 802 from warranties department. They told me i will needs to Pay $ 150 for repair tech to come and because the first day when i received the mattress is already got stain from it, so they told me i got void it from warranties. This is unbelieveable for $ 2000 more mattress and bed. People never and never buy anything buy from this store!

If you are SMART you will read the reviews below and take head. DON’T EVER BUY ANYTHING FROM MARLO!!! EVER!!! You can find the same deals and better furniture with great customer service just about anywhere else.
–Low Quality
–Literally the WORST customer service I have seen in 40 Years
Listen to the review, don’t go here and make the same mistake I made and just about every other reviewer of this place.

The worst customer service I have ever experienced. When you purchase your furniture they tell you it’s in stock; set up a delivery date, then they tell you it’s not in stock and you play the waiting game. This is probably s tactic the salesman use to get you to purchase their furniture.
I’ve been scheduled three time for my furniture, and it’s not even all being delivered together. They make you pick up your other items from the store or make you pay another delivery fee. I highly advise that if you do make a purchase, to call and verify your delivery a few days prior so you aren’t sitting around waiting for furniture to show up that’s not actually coming.
The scheduling/​distribution center lacks communication with the actual store so if you schedule a delivery expect it not to go through because they failed to tell the actual store.
They credited me back 50 $ for the inconvenience and the fact that they can’t keep a delivery appointment which is nothing for the amount of money I originally spent and the endless phone calls I have made; not to mention all the days I have taken off work just to wait for a delivery and it not show up.
Bottom line, stay far far away. Terrible communication, terrible customer service and terrible attitudes.
I will update once my furniture shows up, if it ever does.