Men’s Wearhouse and Tux

This store has given me SO much grief in setting up and executing a group order for my wedding. I took my groom to another location and had everything set up, or so we thought. My brother went to this location to get his suit when it was delivered only to see that it was damaged to the point it needed it be reordered. That was FOUR weeks ago. When he tries to call back, they tell him they are busy and he should call back later. We learned today that the suit has not been reordered FOUR weeks ago. Now they say there are no suits in their inventory that we’d picked out. This has been a RIDICULOUS process. Men’s warehouse will be hearing from this disgruntled bride who thought she was making things easier on all our groomsmen.

I’ve been in 3 times and have experienced great service every time. I was greeted at the door with a smile, they helped me in quick fashion and they were knowledgable about their product. Wardrobe consultant, Demetria is a class act.

Awful. Rude. Clearly the suits didn’t fit and they «insist» that’s how it is suppose to be. If I remember you’re selling ME a suit. Completely dissapointed in the service. DOESN’T CARE ABOUT CUSTOMER SATISFACTION! !

I came to pick up my suit at 5pm after waiting a week for the alterations to be completed, as was my promised date. They said it won’t be ready till 6pm. So they sit on your suit for an entire week and get to it only an hour before you are supposed to pick it up. Now I’m sitting here like an asshole waiting for alteration that can’t take more than a couple hours

Can’t speak for anyone but the salesman we worked with, Tyrone, who was by far the best! He was so efficient, professional, and worked with our short timeframe. Go in and only ask for Tyrone!

Not the greatest of locations or experiences. My fiancé and I were looking for groomsmen suits but didn’t find a very large selection of slim fits. The sales men here are pretty sleazy and reminded me of pool sharks in suits.
We most likely will be finding suits else where.

Maybe I was assisted by «the good guy,» but I’ve been in here a few times this year and have always had a pleasant experience. I’m smiling every time I leave.
There’s typically a shirt sale every week or so — you’ll want the non-​irons (which I still iron) for about $ 30/​each. Only Macy’s and Dillard’s has come close to quality and price. Men, do NOT buy the thin linen-​like shirts that sometimes come in a box with a tie at Ross-​for-​less… OR do not fancy yourself needing a shirt that costs more than $ 70. Come on, dawg… THINK!
The only «other,» (as with ALL Men’s Wearhouses), is the inventory seems geared toward 30 year old 5′-8″ 150 lb people. It’s easy to find the look you want, but typical to see they are not outfitted to help being 6′-0″ 225 lb men as much. This is where the MW account and website (and app) come into play. (Sign up for a MY SIZE account). Their prices definitely beat the «Outlet Malls» without sacrificing quality. In spite of the constant/​confusing sales, it still beats J.A. Banks.
Summary: Do not be in a rush. Calm down. Shave. Put some slacks and button up shirt on. Check any douche attitude at the door, and go in with a positive attitude. Get measured. Sign-​up for an account. Try on ‘some looks,’ take notes. Maybe buy a bow tie (that’s right, Home-​squeeze. TRY it. buy a bow tie, go home and hit up YouTube. Figure that sh#t out, ball-​playah). Take note of no-​iron shirt sales and compare at Macy’s. Two months, you’ll be a the top of your game and looking good mister.

All I wanted was a pair of slacks. 6 days later 5 phone calls and 3 trips later I got my pants, to find they were the wrong size the day before the wedding. They made no effort to apologize, the guy that looked like the manager who knew what I had gone through to get 1 pair of slacks simply walked away trying to avoid confronting me since I had already been there earlier today. I can only imagine what would have happened if I had chosen to get a shirt also, these folks walk around the store re organizing clothes when they should be tending the customers. I’ve been in there a total of 6 times and all 6 times only once has anyone asked if I was finding everything ok. Needless to say I’ve dumped Mens ware house for Tux rentals and future purchases. After Hours Tux rentals in Clarendon blow these folks out of the water. Their customer service is impeccable and they don’t need the huge facility.

Previously lowballed this place from a couple past experiences. However I had to update. There’s at least one guy here who’s a total class act and knows how to represent in business — Enoch. He’s a 5 of 5. Pleasure to deal with and helped me out last minute.

I have been coming to this location (and the Springfield one) off and on for several years. I must say, this last visit is why I am writing this review.
So, I am a man who gets my clothes generally from the men’s big and tall section at most stores. Being a bigger and taller man, finding clothes that fit me is tough… especially a tuxedo for my upcoming wedding.
I went here a week ago, and the staff took my measurements and discussed the rental tux options. They didn’t have every thing on cite that I wanted, but they would order them for me. In the meantime I tried on similar items. They took more measurements etc… I was happy they had the type of tux I wanted in my size range. I came in yesterday and they had my tux ready. I tried it on and besides a few alterations with cuff lengths and button placement everything fit perfectly and flatteringly. I came back today and tried on the tux again with all of the alterations and was able to bring it home. My wedding is this weekend and I will look great!
The only complaint that I have is that many of the items go by style and not by size. For most people this is ok. But when you are looking for Big and Tall items it can be challenging looking through a bunch of items you like only to find they don’t have that shirt or pants in your size. I wish they would have a specific big and tall section. Otherwise, no complaints. I have always had good service /​good quality items from this and the springfield men’s wearhouse.

My fiancé and I were tux shopping for our black tie wedding and had a GREAT experience with Ahmed (in rentals). The only reason I give 4 stars and not 5 is because Men’s Wearhouse does not give groomsmen the option to BUY the exact same style as opposed to only renting it. Otherwise, Ahmed was really great to work with, prices were reasonable, and the Calvin Klein tuxes we picked out for the groomsmen looked really sharp and came in a slim fit version. I admit I can be slightly high maintenance but Ahmed answered our questions quickly and was very patient. There were a lot of people here on a Sunday afternoon so I recommend you call and make an appointment.

It’s a nice place clean and well organized the staff is friendly the suit selections okay.

I was attending an out-​of-​town funeral and stupidly forgot my suit at home, so I needed a decent replacement on the fly. My salesman Wahid was courteous and accommodating, and even arranged to have the alterations made while I waited. I was in and out in about half an hour, and my purchase of a hemmed 3-​piece with a tie and pressed shirt plus belt came in at under $ 500. MW is generally a safe bet, but this has been by far the best of many experiences.

I don’t have experience of renting tuxes or getting measured here (or rather, knowing someone who has), so take my review as you will. I really just want to comment on the customer service. Terrell was great and exhibited the customer service one finds in Nordstrom. You know you are in a nice establishment when the associate brings your bagged purchase around the counter to give it to you, rather than just handing it to you over the counter. He was also very helpful in getting us what we needed and presented great options. I’d recommend this store to guys. They have great sales, too!

My experience at the Men’s Wearhouse was definitely more on the positive end than the current overall 2 star rating (as of September 2013). One of my best buddies got married in San Diego in 2012. All of the groomsmen were instructed to get fitted for Tux rentals. My measurements were taken here at this Men’s Wearhouse location yet my Tux rental was picked up in SD. Quite convenient as that’s one less thing to pack or carry-​on. The Tux fit perfectly as my measurements were accurate. Best of all, everyone looked GQ especially your’s truly! Heck, I might even use the same style of Tux for my groomsmen and wedding in the future.

It seems as though this Men’s Warehouse location has received a number of poor Unilocal reviews, BUT my story is of something going VERY right thanks to a sales associate named Afia Bonsu.
My comment starts off with a negative: I rented a tuxedo from this location and was either measured poorly or allowed to walk out of the store with the «best they had» for a man of my size and stature (I’m 6’6 and I weight… a few pounds). I made the classic mistake of picking up the tux in a rush and failing to try it on BEFORE I left the store. This was foolish on my part. The night of my event came around and as I’m getting dressed, I realize that the tuxedo is unwearable. The jacket was too tight in the upper arm and the pants were yoga-​fit tight. I couldn’t show up to a black-​tie event in that tux. Oh, and by the way, this was a black-​tie event for a new job I’d just started no more the 2 – 3 weeks earlier. I was upset and panicked. My event started within about 2 hours and I had to pick up my date from downtown and make my way to the venue, all in DC traffic, at 6pm (if you know anything about DC traffic, you know I was screwed). I knew it was a long shot, but I called this location, the location where I’d been measured and picked this tuxedo up from, and threw up a hail mary: «is there ANYTHING you guys can do to get me in a tux that fits for this event that I’m supposed to have left for by now?». I was told to come down to the store and they’d see what they could do.
This is where my store takes a very positive turn and where Ms. Afia Bonsu comes into play.
I drove down the the location, in rush hour traffic on route 1, counting every eternity-​like second it took. I arrived and recognized Ms. Bonsu from my last vist to the store. She had done some of my fitting, but not all of it. I asked her if there was anything she could do to help me in my desperate state. We went through every step from attempting to have the tailor alter the suit I had (no go), to having her rush alter other very poorly fitting rental suits they had on hand (nothing doing). I was out of options and felt like I was to have to miss this important event, cancel on my date, and bite the bullet at work the next day.
As I’m ready to give up, Afia devises another solution to help me (and I don’t know if divulging this info might get her in trouble, but I have to share because it speaks to the lengths she went to in order to help me): Afia took a retail suit that fit me, one for sale at full price, off of the rack and, after using her personal employee discount, refunded my original rental and sold me the non-​rental suit. All I had to do was buy a tuxedo shirts, cumber bund, cuff links, and bow tie and I was set. That doesn’t sound like a deal, but after she refunded my original rental, at the end of the day, I walked out of the store with a FULL tuxedo, shirts, tie, and all, for only $ 40 more than the cost of the original rental! If I hadn’t needed to purchase the shirt and tie, I might’ve actually walked out of the store with a tuxedo to KEEP and money back in my pocket. PLUS, the seamstress was able to tailor the suit while I waited! and it looked great! AGAIN! I have to reiterate, I showed up in a panic thinking nothing could be done on such short timing, and I walked out with my very own FULL TUX at a cost of only $ 40 more.
I think this speaks volume to Afia’s HUGE, compassionate heart in my moment of need. She went all the way in helping me, even offering her personal discount to make sure I could walk away with what I needed. This made me a fan, and I will go back to this location to work with her again. There was an initial mistake that caused my panic, but Afia made it right and then some. What more could a customer ask for? THANK YOU!
–Daniel

I’m not a man, but I’m dating/​live with one, and I’ve had the misfortune of coming to this location a few times. All I can tell you is to AVOID IT LIKE THE PLAGUE!
Seriously. This joint is completely disorganized, super inefficient, and just all around incompetent. And I don’t understand why because there are always SO MANY PEOPLE working! What are they all doing?
Our worst trip was when my bf needed to get fitted for a tux for a wedding he’s the Best Man for in a few weeks. If you come in to get fitted, they have you sign-​in on a sheet of paper that looks like it was ripped from a 5^th Grader’s Trapper Keeper (remember those things? they were the best!) HOWEVER, the people who fit you don’t even look at the list — they just grab the next person they see waiting in that general vicinity. OK, douche-​y family of 3, you know you saw us here first, but we’ll let this slide since you have a very loud small child with you. No Men’s Wearhouse should operate on the honor system because, duh, wearhouses aren’t honest.
It takes forever and a day to get fitted and where have all the employees gone again??? They keep running away! What are they DOING back there?
Plus, their tailors are fairly horrible, the quality of their stuff is crappy anyway (that’s why it’s so cheap), and this place has no idea how to operate while simultaneously under construction.
Don’t come here unless there’s a gun to your head. And honestly, I’d choose the bullet.

Service at this location leaves much to be desired. I called this location at 10:30 and then again at 10:45 to be answered by a rude gentleman asking if I was the one «calling all morning» and that they don’t open until 11:00.
In retail, customer service is paramount and I believe that this men’s wear house has some serious work to do to preserve customer retention.

Go to this location if you know your measurements to a T and if you know exactly what you need so that you can get in and get out.
The staff is appallingly unhelpful. You’ll probably have to approach someone yourself if you need help. I guess these salesmen aren’t interested in making money?
And what the heck is that smell?
The two «young ladies» in the back who put your orders in, take your shoe measurements, etc, are bitches. Sorry. Get different jobs if you hate this place so much! There are other places you could work and enjoy yourself. Or go get a damn degree and make something out of yourselves if you’re not happy. But as long as you stay in that crappy store and choose to be miserable you better show some common courtesy as the VERY least. You’re miserable and hate your job and everyone you see, yeah I get it, I’ve been in that position. But when I come in with my boyfriend who has already done ALLLLLL of the work for you and all you have to do is write down his measurements and send an email? You need to shut your fat face and be polite because thanks to me, you’re getting your paycheck on Thursday. Seriously.
Sorry I cursed.

When I was booking my wedding party I figured a tux rental from here would be cheap and easy. Nope and sorta.
A tux rental ran me and my party 141. Not exactly great for a mediocre suit and vest.
While expensive I will say that I only ever received exceptional customer service. When the pants in my suit were too big, they were quick to reorder and refit. Good enough experience I would consider this place again in the future.