Midas

So. I ran over a screw/​nail in baltimore and drove around on a donut for a day (less than that). I hated riding on a spare. My already paranoid personality, coupled with the light show on the dashboard left me stressed out. So, I couldn’t wait much longer for this repair. I called a couple shops, one which was merchant’s (turns out to be a sister company of midas) that all left me feeling annoyed. I called midas, spoke with Ray, and he was really friendly and told me I could come right away and be in and out in about 30 mins.
It was really fast, simple, and luckily the tire could be repaired.

I went in 2 weeks ago on Friday 16^th Oct. just a regular oil change, a week later my tire air pressure light came on warning for lower pressure. I put some air in and checked, but the light still on. So, I went to Midas for them to take a look at it since they were the last shop who checked my tired 2 weeks ago. It took them about 20 mins and the mechanic (sorry, I don’t remember the name. a polite white guy in his 30s?) gave me the key and told me that the valve on one of the tire was loose and he adjusted it. Then he told the cashier (or manager?) of he has done, the cashier told me that it’s no charge. Wow! I def. a fan and will go back for my next oil change. Thanks guys!

They were ok. The price just to weld a muffler together for labor was a bit ridiculous. But what do I know I’m not a welder. They technician was great but the manager comes off as unprofessional at times. He does not adapt well with other diversities. Tends to rush you on in his conversation. But the work was good if you didn’t have to have the manager be the front desk attendant it could have been five stars.

Been bringing my Lexus here for oil changes. Not the cheapest but less than dealership. Clint is cool and will let you honestly know what’s up with your car.

Not impressed. They told me that I needed new rotors and gave me a $ 400+ price quote. Fortunately, I took my car to my father-​in-​law who took a look at it, and there was absolutely nothing wrong. My father in law put some lube on my brakes and the problem was resolved. Very disappointed by the inaccurate diagnosis. Felt like they were trying to rip me off.

Called before I came in a told I didn’t need an appointment. Immediately drove in and waited 2 hours for an oil change. While waiting the room filled of ciggerate smoke.
Will not suggest to anyone.

I’ve been to a few places around this neighborhood and the prices all seem to differ depending upon the repair but the customer service I get at Middas makes them seem worth less in comparison. The manager, Kris is super cute and super efficient. Kris gets it done and since I’m a new car owner, I ask alot of annoying questions and he never seems bothered. Great Guy, he’s the only reason I keep coming back!

These guys are great!
I don’t just trust anyone with my car as it is a rather rare model.
My first great experience was when I took her in for them to look at the clutch and ignition. The technician discussed with me and troubled shoot and fixed the issue in front of me. He adjusted the clutch lever and didn’t charge me for the small adjustment. And he recommended me to monitor and make sure it’s working fine.
I have my oil changed here every 3k-​4k mi
And they are always professional and courteous, every time.
I recommend my coworkers and friends.

I would definitely recommend this place. Been coming here for almost 2 years bringing my car and bfs SUV and they have always seemed to correct the problem at a fair price.
Whenever I have concerns they have addressed them and sorted them out. Kris is always willing to help and go an extra mile to ensure that my vehicles are fixed.

Excellent in customer service! Kris Coleman, very friendly manager helped get the frozen lug nut was stripped when I got the car. Price was fair compare to other places. He then even torqued down all my wheels N/​c. Definitely a good shop to go to. Thank you KRIS !
Nguyen

I have been patronizing this Midas for about 2 years since I first purchased a Super Saver Care Maintenance Package and this was the closest shop for me. Similar to some of the reviews, I was told of additional work outside of my typical reason for going in — an oil change. However, I have never gone to a shop where an inspection of the car was not done and I was given a list of additional recommended repairs — this seems par for the course in my experience. I look at the list, consider if anything additional is needed and have never received any pressure about getting extra work done. The manager, Chris, is always very nice and professional, sometimes working on my car himself when I am the first one there in the morning. The shop is efficient and once when I brought the car in due to battery issues I was in and out in 30 minutes — almost not even late for work that morning. I save a ton with the Super Saver Package but even when I have gone beyond just the discounted oil changes like a fluid flush or alignment, the prices are very fair.

Worst car service I have ever experienced. I went to them because the location was the most convenient out of the locations offered for the Auto Care Super Saver program. I waited over an hour for an oil change, even though I had an appointment, and was charged over $ 40 for my oil change (with $ 35 already discounted), which I assumed was about right because I needed synthetic oil. All in all, my first experience with them wasn’t terrible, so I scheduled my second oil change appointment with them at 5:15pm on a weekday, as it is the latest they would accept appointments.
I leave work early to make my oil appointment, and due to traffic I was running about 10 minutes behind. Knowing my appointment was the latest they accept, I call the store letting them know I would be late and asking if they would still accept me. The gentleman who answered the phone said sure, as long as I make it in by 5:30. I finally pull in at 5:29 and hurriedly rush up to the counter as I felt awful that I was late. The man at the counter made me wait over 5 minutes while he talked to his friend (which at first was fine, since I was late in the first place), and finally when I walk to the counter I announce that I’m the one that called about being late and that I’m here for my appointment. He then tells me that he thought I was a different person, and that he has no appointment for me. I told him that I called earlier that week, but he responds defensively saying it was my fault and that I called the wrong number because I would have talked to him and he makes all the appointments. When I pull up the call log on my phone, showing him the call and clarifying that that number was indeed his store’s number, he then says sorry, he can’t keep his guy here all night, and the best he could do was tomorrow morning. When I told him I had to go out of town right after and really needed my oil changed, hence why I made the appointment and called to confirm, he said there wasn’t anything he could do.
Like an idiot, I decide to give them a second chance and called yesterday to reschedule my oil change appointment. The same man answers the phone saying hello, and when I tell him I would like to schedule an appointment, he starts talking to friend in the background, completely ignoring me. He and his friend joke around for a few minutes, say something about someone having a long «appendage» and how they must be a porn star (not kidding), and just as I think he is finished, he hangs up on me.
I am DONE with this place, and I am NEVER going back again. I don’t know about the service of the rest of the store, but the man at the front desk that «answers all the phone calls» and «makes all the appointments» should be fired. I’m amazed he hasn’t been already based on these other ratings.
On a side note, I then went to get my oil changed at the Fairfax location offered by Auto Care Super Saver program, and they were able to change my oil for $ 20 with the $ 35 discount — $ 20 less than this place. Just FYI.

I have also received bad service at this place.
You have to be very carful with them. I went in for a regular oil change and they of course found something wrong with my car. It just so happened that the problem was with my tires and It would cost me an additional $ 600. I said no thanks and left.
I have a buddy that knows about cars and he said the problem they told me about was nothing to worry about, and my car continues to run fine. My tires are not old, and I don’t need new tires, and there is no problem.
Its a convenient location for me so I went back again for some basic car maintenance. Once again, there was something else wrong with my car that would cost around $ 600 and take 3 hours to fix. I again said no thanks and went on my way. I did my own research this time on the part that apparently needed replacing and it cost between $ 50 and $ 100 and takes 20 minutes to replace. In other words, they wanted $ 200 an hour in labor. Give me a break.
Be very careful if you go here because they will tell you that you have big problems that will cost big bucks. Or maybe just don’t go here at all

I am also very unhappy with the service I received. I went in for a simple oil change and now one of the front digital panels on the interior of my car is no longer working. I just bought this car and it’s the first time I took it in for any service and I very much regret choosing Midas. In all the years I’ve owned cars, I’ve never had a problem with any oil change service I’ve ever had. This is the first! In fact, when I was looking up possible places to take my car for the oil change, I did see that every Midas location in my area had bad customer reviews. Why didn’t I listen to them?!@ Now I wish I had. I attempted to call today and get them to help me fix the issue. They were very rude and completely refused to talk to me at all. They said an oil change doesn’t warranty the digital panel inside my car and they will charge me to look at my car. I refuse to pay to get this fixed. That is very sneaky to mess up my car and then try to charge me to fix it. I see how Midas likes to make their money now. All I want is for someone to look at my car at no charge and make the front panel work again. I assume it will only take 5 or 10 minutes and do not understand why they refuse to help me since it was working perfectly fine when I gave them the car… and right after I get it back suddenly it doesn’t work anymore. They said I have to prove that they caused the problem. That is ridiculous!

I went there to get an oil change and they tell me I need my cabin/​air filters replaced. They were charging much too much for the parts so I told them no thanks. I drive off and I notice this vibration from my car, so I take it to the dealer apparently Midas didn’t install the air filter correctly they FORGOT a bolt. To make things worse when I call Midas to get reimbursed for the money I had to pay the dealer to fix there mistake Chris the manager says we didn’t; authorize you to go there… There is another Midas on Duke St that I would recommend. It appears am NOT the only one with problems at this place.

This place made such a bad impression on me that I have to warn anyone not to take their car there. I didn’t know better at the time…
We told them to fix the car only as much so we can drive it off the lot. They found 3 things that needed changing, and afterwards the car still couldn’t run! On the 4^th major part (unrelated to the other 3), they lucked out and the car started! Of course, we had to pay for the other parts as well.
Not at all professional, I’m surprised they’re still in business.