My Plumber Heating and Cooling

I have used My Plumber two times, and have been impressed both times with their service and all-​round professionalism. Prompt, willing to discuss alternatives price-​wise. I now keep their number on my fridge.

They came out the same day. Yes, they are a touch expensive, however, they gave me alternatives for my leaky sink. They suggested that I replace the sink, but said if I got it fixed, which would be half the cost, that should last me awhile. If they were trying to rip me off they would have just suggested replacement as the only option. They also got it taken care of in one day, but going out and getting the parts needed. I would definitely use them again.

I Called to tell them exactly what we needed. Specifically stating we did not need a camera because there were roots in the line. The first person I spoke to said that was fine and that the $ 79 service fee would be waived. Not only did the technician arrive late, they told us the big companies now put a camera down the line before they snake the drain. Why didn’t they tell me this up front? That is at least a 300 dollar fee. They also said it would be about 700. I said I did not want the service any longer. When I called about the service fee being waived, they said that the first person I spoke to lied. The technician was late, the representative was misleading, and the service seemed way over priced. Overall a very bad experience.

The customer service on the phone was professional, timely, and helpful. To say that Mr. Edgar Artiga surpassed my expectations would be accurate. I was nervous about the repair because gas was involved, I had had a different company’s repairman out to try to fix it 3X. Edgar performed the task in less time than predicted, professionally, and personably. He worked with me to find a financial solution that was within my budget. Thank you Edgar! Because of your work, myplumber will be my first call from now on.

unresponsive after 3 – 4 phone calls. there was alive person on the phone who SEEMED to take directions BUT no phone call, no notice– Nothing but crickets in an emergency situation, Unreliable-don’t waste your time.

I am so disappointed. I had used My Plumber in the past and had no problems. Well, I called them when a pipe froze in my house.
The plumber got here looked at the area he first quotes me $ 1,000.00!!!
I explained I could not afford that he went down to $ 972.00. I told him that was still to high.
He went down to $ 700.00. After saying that I was not claiming this on my homeowners insurance the price dropped to $ 575.00.
I was desperate so I said ok for the work.
After he left I called the company asking for a break down of all charges and an explanation to why the first estimate was at $ 1,000 and magically dropped close to 50% in less then 8 minutes. Well first im told that the service manager had already left at 4:30pm, but he would be given my information and he would contact me. I expressed my concern over the huge difference. Well no one has ever contacted me.
I did contact my homeowners insurance and the adjuster warned me that companies give an outrageous price in hopes the owner will say yes and use their homeowners insurance. Least my insurance company knows about this company and has made notes so others do not go through this.
So disappointed!!!

This is for the MY plumber out of Rockville, not sure if they are all owned separately.
Horrible experience. All we needed was the ring under the base to be fixed, so the toilet would not rock and a new float installed. They charged so much for both that it was cheaper to get a new toilet, but the new toilet is a GERBER and SOOOOO cheap!
The plumber came and was rather unprofessional and kept asking personal questions, such as if we had one child, because, wow we had lots of toys. Even went on to ask our child if he had any siblings, etc. Not sure why he was not focusing on his job and instead on the items in our household. He pushed to come back ASAP to install the new toilet, because he couldn’t do it right away since he had no stock on his truck. He suggested Monday morning, first appointment, so he «of course he would be on time then». He showed up one hour late for that and blamed it on traffic, but when is there not traffic in DC, esp on Monday mornings? In addition to being late, did not bring the toilet with him and had to have a runner bring it. That person was conveniently stuck in traffic as well. He then had to comment on the toys again and point out what a nice day to stay home for me it was. Thanks myplumber, I had to use a half day vacation for you. Should have told him to leave then. The best part is that when bringing in the old and new toilet, he broke our storm door pull!!!
We called the company to report it, someone came to take photos and assess and now we have heard nothing and that was before thanksgiving, so 8 weeks ago. We have called every week since then and the call service says someone will return our call and they never do.
I would avoid my plumber at all costs! I would give it a zero if we could.

Called them for an estimate on some plumbing issues. They arrived on time (the one plus). Walked the plumber through the issues and it was like talking to a wall. He did little besides nod — no conversation, no information provided about what he thought about the issue, nothing. After doing most of the heavy lifting, the plumber walked out to his truck and came back with an estimate. And what an estimate — he wanted to charge me almost $ 400 for a washer! Took my money and left.
Overall: For a $ 80 estimate I expect more than a dead fish impersonation, and the ‘expert’ should know more about the issues than me. Do not recommend. Although they offer to credit the $ 80 towards repairs, the experience was so bad that I won’t even try to schedule another visit. Thumbs down!

Probably one of the worst experiences I’ve ever had, EVER, throughout the entire thing. ZERO stars.
I own a rental property in NoVA but reside across country so I was looking for a trustworthy plumber that could handle the job without oversight. I should have listened to my buildings’ Property Manager when she recommended a different company. But I called around a few places for estimates and My Plumber came in low, between $ 400 – 800 for an emergent toilet replacement, so I chose them. When I received the quote I specifically asked what would account for the delta between $ 400 – 800. I was told it only had to do with what toilet I chose. I requested at that point to have a cheaper model toilet because I did not want to go over $ 500 – 550. The gal said the plumber will assess the space, call me to discuss, and an «equipment runner» would bring the toilet I chose to him for install.
I get a call from the plumber. He tells me he only has one toilet on his truck. Total cost would be $ 869. I almost died. I relayed to him what his office told me and he begins to give me this song and dance about how the in-​office schedulers don’t know what they’re talking about and only he can give an estimate after he sees the space. I asked him if there were any issues he had to deal with in the bathroom that was raising the cost. The plumber told me it was a simple toilet replacement and the cost was $ 869 because of the model of toilet. Of course I said I didn’t want his expensive toilet on his truck and demanded an equipment runner bring a cheaper model. After about 20 minutes on the phone with him, listening to him complain about having to wait for an equipment runner to meet him (not my problem!), he told me he’d give me the toilet he had on his truck for a total of $ 669. Funny how the price dropped by $ 200 for the same toilet! I reviewed my credit a card info with the plumber and he promised the total charged was $ 669. At that point it was worth it to me to pay the extra to get that toilet installed for my tenant. But I was not happy.
About two months later I receive a somewhat nasty voicemail from Savanna (spelling?) in accounts payable about how she had to submit info to my credit card company to address the dispute (I supposedly filed) with my credit card company. Funny, I never disputed anything. I called her back immediately and tried to explain just that but Savanna immediately cut me off, got nasty on the phone with me and said «well, this is the credit card info YOU GAVE us». I asked her to read me the card number they have on file. It was the same #. So, I offered to call my card company and figure out what was going on. Just then, she read off a different # and realized the plumber charged the wrong card! So, it was a mistake on their end and yet she had the nerve to yell at me over the phone right off the bat without trying to work together to resolve the issue. She apologized and told me she would contact the manager so I could discuss with him a possible rebate for my trouble. SHOCKER, never heard a word from anyone. Then I received the receipt a few weeks later in the mail with no other correspondance what so ever!
All of this to justify my 1 star rating. Worst possible experience ever. I was hoping to find a company that could handle everything for me since I’m not local. Not only did I not find that but it was months worth of headaches!!! Stay away from this place, it’s not worth saving a few bucks. Plus, I agree with other reviewers, they are dishonest. Why would I be able to get the same toilet for $ 200 less?

My Plumber was recommended by a neighbor. They came promptly, the guy who showed up was knowledgeable, made my repair quickly. As far as the work goes, would recommend 100%, only reservation is that they were expensive.

My Plumber came out to fix my AC, and although they fixed it, they charged me $ 1000 to fix a leak and refill refrigerant coolant in my system. About $ 50 worth of materials but they charged me $ 1000 for labor. They were here for about 3 hours. That’s VERY expensive !!! Not reasonable costs

I have been a priority service club member for years. MyPlumber installed my hot water heater in 2010. Since then, it has had numerous leaks, which weren’t even close to being prevented during my seasonal checks. Every time MyPlumber would come out, they would charge me $ 400-​$ 600 for a new apparatus that wasn’t installed initially for my unit configuration. This recent leak was the most catastrophic and resulted in their dismissal from my patronage. I had a massive leak that resulted in over $ 3000 worth of mold remediation and restoration services. When MyPlumber responded, the tech fixed the issue in about 3.5 hours. When he came out, he had a bill for $ 1600 that he said MyPlumber would cover. The reason? The leak was caused because MyPlumber installed my unit with PVC vis-​a-​vis copper. This caused all of the damage. The tech spent 3.5 hours re-​installing copper after removing all of the PVS. This is proof-​positive they haven’t a clue. They also said a manager would call me to talk about $ 3000 in restoration fees. That call never arrived. They did try to recently continue charging me the monthly fee for the service contract I cancelled a month ago though. I feel really bad for that customer service rep that took that call. After she told me I didn’t fill out a form, I told her the last CSR didn’t mention that. Besides… you tape ALL of your calls for quality assurance, please bring my tape up, I have the date and time I called. Can you say «Immediate Refund.» Avoid this lot at all costs.

Fantastic Experience!
10÷19÷13 @ 0850 I went upstairs to fix the leaking faucet in the kids bathroom. I was trying to remove the cylinder cap to replace the faulty cartridge. Whoops! The cartridge ripped the hot/​cold pipes right out of the wall! I dashed downstairs and shut the water off!
0852 I called My Plumber
0958 My Plumber called to say David was on his way.
1030 David arrived, and assessed the pipes and identified what needed to be done.
1100 Started Job
13:30 Completed Job
Total time: 4:30
David even took the time to explain what he was doing and showed me how to replace the cartridge in the future! An excellent experience. Thank You!

Professional, sales-​type people will be sent to your home to set you up for worries. I fell for the lead-​up to the hydro-​jetting. They farmed it out and charged me 3 times what it would have been had I directly called the people doing the service
Don’t sign for anything without getting at least a second opinion. Shame on me! Having a husband who had a stroke, I can see that they prey upon people.
They tried to convince me that replacing a hot water heater would be $ 2700!

The most terrible service ever. I have used them before and they have broken tiles on my bathroom floor repairing a toilet; sink faucet never worked right after they installed a new one; diverter repair on bath tub lasted a little over a year. Each time when you call back to complain they act as if it is your problem and not theirs. Plus they try to up-​sell you on work that you don’t need. The plumbers for the most part seem like new-​bees and this is where they have OJT before they move on to a real plumbing company. Stay away. The only thing they do right is show up. The rest of it is a night mare. Plus the up-​selling is really sleazy !

I called this morning as my toilet decided to no longer work. Within the time frame promised, someone was at my door, and worked quickly and most efficiently to fix the issue. They didn’t charge me a dispatch fee as a first time customer (save $ 80) and because it wasn’t a major fix –its actually something I can do myself, they didn’t charge me a dime!
Yep. I wasn’t taken to the cleaners, they were straight up honest. Would fully recommend.

Called this company at noon. They said they could have someone out between noon and 9 p.m. and would provide a courtesy call 30 – 45 minutes prior to arrival. At 8:30 p.m. I called to see if anyone would be coming to address our plumbing issue only to find out they wouldn’t be able to attend to it that night.
Not worth waiting around a whole other day just to see if they might be able to make it so I cancelled and called another plumber.

I called Takoma Park Plumbers — and they were excellent on the phone. And then the My Plumber guy — Dave Powers — comes and did a great, quick job.
My sink was dripping. He fixed it for about $ 200 — with a year guarantee (a reasonable price, I think! — plus five other people had tried to fix it — non-​plumbers — and couldn’t).
It took him about twenty minutes.
I definitely recommend Dave, My Plumer and Takoma Park Plumbing.

Very nice.
However, friends told me that they gave me a super-​inflated estimate simply because I’m a single female; and this was from a guy that told me that! My basement was flooding. It was the second time it’s done that in 3 years since I’ve lived there. I’m strapped for cash right now because I’ve got a lot of things happening in my life right now. However, they insisted on the Cadillac of sump pumps + french drain around my townhouse, costing approximately 10k. They weren’t willing to do it a little at a time either, just telling me they have financing and can get me the paperwork. That was rude. I work, pay my own bills, and am constantly fighting to just keep employed simply because I don’t have a wang. If I get the slightest inkling I’m being taken advantage of by a company because I’m female, they’ve lost my business and everyone else that I know.
If you want them to give you an estimate, fine. Just also call All Seasons Plumbing & Heating and notice the substantial difference in price. Ten thousand vs. $ 1900, doing things one step at a time to see what works the best for your particular issue, makes more sense than spending thousands upon thousands that might not even be necessary.

We are absolutely crazy about My Plumber, and our plumber, MOE. We live in an older home, so our place has some plumbing «issues” — and Moe from My Plumber summed up our problems, worked quickly and efficiently to fix them, and filled us with complete confidence. Thank you My Plumber — and thank you MOE!!!
This morning we had a hot water heater failure at 9am — My Plumber arrived at 10 — and by 1pm we had a new hot water heater… thank you so much My Plumber and Moe!