N T Auto Body

NT Autobody always makes me feel like a priority even though they are always busy. Everyone there does everything they can to help you. Always an enjoyable experience. Quick, and smooth every single time. The owners are so nice and make you feel like family. I always recommend them to all my friends and family.

I came in to get my side mirror reattached after a mechanic at the dealership carelessly pulled it off and didn’t bother putting it back on properly. Nor did they bother to tell me. I was greeted in the parking lot and the receptionist was very friendly. Someone came out to help me within minutes and when he couldn’t get the mirror back on he took my car into the servicebay. The body mechanics were able to fix it in less than 5minutes and they didn’t charge me. needless to say, after getting such crappie dealership service I was so appreciative of the quick, friendly, service I got here. Definitely will recommend them!

After taking my cars several times within the last 4 years, I will not be using or recommending the shop anymore. A month ago I called in regards to a front bumper repair that was done in 2013. They advertise life time warrantee. First, they couldn’t find my estimate and said I only had one repair there years ago. I had to call my previous insurance company and have them email me the repair estimate. Then they said they were busy and had nothing available until 2 weeks? After a month later I finally decide to drop off my car on a Saturday morning after calling the night before and getting the approval from the receptionist. I get there and the receptionist can’t find anything on my call the day before. The owner then comes up to me and rudely asks what do I basically want and for me to show him the issue. I do and he begins telling me that I damaged my car again myself and that it had nothing to do with the repair they did. I tried explaining that the alignment on the front bumper was not done perfectly from the beginning and that I pointed that out when I picked up my car in 2013. He then began arguing with me, not letting me talk and even said, «I’m the owner. You’re dealing with him». He said to call my old insurance company and tell them to pay for a bumper replacement cause that’s what I needed, and that he wasn’t going to pay for it. This treatment is uncalled for.
They are nice to you when they first meet you and do the initial job but if you ever question their work or have a repair re-​inspection, they throw all courtesy and respect out the door. There is no customer is always right policy here. Looks like they don’t care much about returning customers.

Back in June, a 20 something clipped my car. It took her TWO MONTHS to «accept responsibility» with her insurance company. My car wasn’t awful so I drove it until the insurance companies finished dealing with her. I have Allstate.
NT is an Allstate «preferred provider.» Between NT and Enterprise (who picks you up from 2 minutes away), it was smooth sailing.
The communication process was excellent. Between phone calls and emails, everything was scheduled, and when I arrived, it was a quick drop off, in and out.
My car was perfectly repaired and repainted in TWO DAYS! The best was when they brought it around for the final once-​over, someone had detailed it! Who does that? What an amazing pleasant surprise! Not only was it repaired and really pretty outside, but vacuumed and Windexed inside, and the tires were Armorall’d. AWESOME!!!

Referred my sister to get her car fixed at NT and they completely went above and beyond for her too. There service is fantastic and the turn around time is unreal. This place is great and there is no question that they are the best in the business!

I find it extremely unnerving and unprofessional when a representative from NT Auto Body contacts me to question my answers in a survey. Please allow me to adjust my survey to give all zeros thanks. As far as the work it was done well to my eye but the fact that I was harassed for my answers on their survey negates any positive experience I had. Please do not make it a habit to badger your customers in the future to avoid these type of reviews.

Some jerk banged into my fender and didn’t leave a note of course. The remaining ding made the door rub when it opened. Swung by the shop based on reviews and they popped it out in 2min, no charge. So sweet! Will def bring more business back here.

In September 2014, I took my Volvo S40 to NT when I was rear-​ended. The damage was extensive, so fortunately the other guy’s insurance company had to pay. NT finished my car one day ahead of schedule. I am picky about my car’s appearance, and I was very pleased.
What really sold me on NT was the following — I recently backed into a pole in the underground parking garage at work. There was no appreciable ding in the bumper but there were several non trivial blotches of white paint — problematic because my car is black. A mobile bumper repair guy I found through Unilocal wanted $ 300 to fix it. Like many people, I have no idea what such things should cost, so I thought I would get an estimate from NT. Well, the estimator took one look at the bumper, and said «I can get that out, no problem, in about 5 minutes.» He used some type of solvent and sandpaper, then followed up by buffing. It did take only 5 minutes, and the bumper looks great. I asked how much, and he said, «no charge!»
Give these guys a try!

I highly recommend you get a few quotes before settling on this place. I went for a quote to have 2 minor paint chips fixed and was quoted a ridiculously high price and told it would take 2 days. Not only did I get my work done for literally ½ the price as quoted here but the work took 3.5 hours.

Fantastic Customer Service!
My car was rear-​ended and NT Autobody was incredibly helpful with the repairs! I had a great initial experience with them and really appreciated how quickly they finished the repair and what a nice job they did.
Recently, while having some other work done on my car, I found out that NT had mis-​installed a part. When I called and asked them to work directly with the dealer they were happy to do so, and were back in touch with me about ten minutes later to apologize for the mistake and to let me know that they had already paid the dealer for the necessary repairs.
I so appreciated that a situation which could have cost me a great deal of time and money was resolved so quickly, and with such a great attitude.

I got my first small accident in February and went to N T. Didn’t know what to expect, an old friend I known since middle school works there and made me feel welcomed. VERY friendly staff! Took them 3 only 3 days to fix my bumper, hood, lights, paint. They cleaned and waxed my car. Overall the best first auto repair experience I had!

George & his crew over at NT did a fantastic job fixing up my bumper, spoiler, undercarriage shields, front tire wheel wells, etc., after an 18-wheeler’s tire flew up & nailed my car. Too bad I had dropped my comprehensive protection w/​Geico to save $. George knew I was tight on $, so he recommended LKQ Junkyard to see if I could find some of my parts for cheaper. I did indeed, and that save me over $ 300! Best part was NT was cool with that. LKQ delivered the parts to NT for free & my car was ready in 2 days. They even did an excellent job washing & waxing my car in addition to polishing my tires & vacuuming the inside… All for free! Plus, when they couldn’t find my broken left turn signal bulb socket that I had left in my car while they worked on it, they found another in their stash of parts & gave me no hassle about it. Great place. Good people!

For not knowing the first thing about the local body shops in the area, I stuck gold! I had side panel damage on my car, total damages were $ 2330. It was an easy process from start to finish. I went in to get an estimate and that took maybe 20 mins and there was no need to make an appt to do that. I made an appointment to drop it off and I was in and out of the office in 10 mins. They even provide a ride to my home. It was only meant to be there a week but they ordered the wrong handle so it was delayed for pick up until the next week on Monday. When I went to pick it up it was an easy process and I was there less then 5 mins. Also they repaired my scratched bumper at no additional cost (at lease that I know of). They have a lifetime guarantee on their work.

Hi– I don’t have a lot of experience with Car Autobody shops, but a friend hit my parked car and Toyota recommended this place. They were very quick and did an excellent job. They even cleaned and waxed my car!

Unfortunately I had to start my year off with a family member’s passing and then someone rear ending my car on my way home from the funeral.
I ended up at NT Autobody for the repairs since they were affiliated with AllState, my offender’s insurance company. I was hesitant at first but noted that they are a Honda certified shop which put me at some ease.
It’s a bit far from where I live (Rockville) but it was worth the drive. Every employee I encountered was very friendly and made what is a very stressful process easy and smooth.
The work done on my car was flawless.
I hope I don’t have to end up here again, but if you’re in VA and in need of repair, NT gets my highest marks.

My car got robbed, I had a smashed window and after calling around, these guys seemed like the best option. Upon arrival they were very friendly and actually inspected the car better than my insurance company! They found damages to the car that the insurance company didn’t see initially.
My biggest concern was that my window was tinted and I wanted a factory window with tempered glass like before. They assured me they would make it look as good as new.
After leaving my car there for a few days I arrived to see my car looking brand new. The wheels were shiny, the car looked like it had been cleaned thoroughly and to top it off the tint and factory window was a perfect match. It was like nothing ever happened and it was stress free.
I highly recommend these guys for your car troubles!

I’ve work done twice at NT Auto Body and both times I was 100% satisfied. The process was so smooth and easy. They kept me informed throughout the whole process and the work was perfect. Enterprise is close by and they called and came and picked me up to get my rental. I have USAA insurance and there were no issues at all. If I have to have work done on my car again, I’ll definitely go to NT Auto Body!

I had a little disagreement with a column in a tight garage last week (darn person next to me who parked WAY too close) and needed to get the front left side of my car fixed. NT did a great job and did it quickly (brought it in on Thursday morning… had it back Friday afternoon). I got the car back looking great (they’d even buffed out an issue on the other side of the car) and nice and clean. Very happy with the service and the end result.
I saw some posts about payment. Yes, when you are paying yourself, not being able to pay with a credit card is inconvenient, but, I do understand it since it’s a smaller business. Some can’t/don’t want to absorb the fees. I was able to pay with a personal check which worked out fine.

Great customer service!
My car had been damaged my A-​1 Towing in a parking garage and the company forwarded NT Auto Body’s information to me to have it fixed. They fixed my panel within a couple hours.
I was not thrilled to get into my car and it was COVERED in some dust material. It looked like they had been sanding a car right next to mine with the windows open. But for a free repair job, I wasn’t going to complain. (reason for the four stars).
Then I washed my car the next day and realized my white car wasn’t dirty, it had speckles of spray paint all of the back door!
My boyfriend I were furious as we rushed back to complain and expected a confrontation. They were super nice about it and took it in immediately and was able to sandoff all of the color. Back to brand new in five minutes! Offered us bottled water, and told us to come back if ANYTHING else we saw wrong.

Unfortunately, I’ve been to many auto body shops throughout my life. This was was the smoothest process and fastest repair that I have ever experienced. Most importantly, the work they did was perfect in every way and I was completely happy with the results. My car, a 2011 VW Golf, was hit in the front at low speed. The front bumper and grill had to be replaced. I dropped the car off on Thursday morning and it was ready by Friday around noon.
The front desk person was friendly and helpful and arranged for Enterprise car rental to pick me up (they showed up 10 minutes later). They called me as soon as the car was ready and it was parked outside and had been washed and vacuumed, with tire dressing applied. They did not mess with my seat positions or mirrors and everything was great. I spent a total of 10 – 15 minutes at the shop when I dropped the car off and that was it.
I would highly recommend this service.
UPDATE: I had an issue with the side of my bumper, which had started popping out. I had to keep pushing it back in. I went back there and they ordered a new bracket and later installed it to resolve the issue. The work is guaranteed and they were professional about it.