Neibauer Dental Care

I landed at this practice after a pretty rough sports accident that left me with some badly broken and busted front teeth. After boycotting all dentists for many years because of some pretty terrible experiences, I came here merely because this practice was close to me and able to see me first thing in the morning (my accident happened at night). To say I was nervous was an understatement.
I was first greeted by the front office who was super calm and friendly and didn’t react to my busted teeth at all. Almost immediately I was taken back to x-​rays where I was met with more calm and concerned people. Dr. Nguyen was quick to evaluate the situation. He went over several treatment plans (pros and cons) and the cost for each. I never felt pressured to go in any certain direction with treatment. In all honesty, for all the work I had to get done, the cost was less than what I imagined in my head.
Lily and Dr. Nguyen spent a solid couple of hours with me that morning, cleaning up the mess in my mouth and creating some temporary teeth (for lack of a better term) — until I could get back for the real work. They were so incredibly gentle, it was unreal. They also did not say a word about the brewing dental issues in my mouth that needed to be taken care of as well. The lack of guilt-​trip which I was also worried about, made processing everything that was going on so much easier.
I spent the better half of my summer getting my teeth fixed as the process was lengthy. I had more impressions and x rays and drilling than I would ever want to experience again, but the pain was all very minimal and again, everyone that touched my mouth was so gentle.
Once my front teeth were all better, I got a real cleaning and developed a plan to tackle some of the other dental issues. Because I’ve been there so much, a lot of people recognize me which really does make a difference in how comfortable you feel at the dentist.
I can’t recommend this practice enough. I trust their knowledge and expertise. They are extremely gentle and not patronizing as I have found other dentists to be. They have worked with me to help me work out the finances. There really isn’t anything negative I can say about them.

I had a rough pregnancy (lots of vomiting for 7 months) unfortunately it led me to having 5 cavities. The original dentist (can’t remember his name he had red hair) filled them all. Everyone of them had leaks and caused me to no longer be able to eat using my molars on either side. Dr. Muendo «fixed» them all and here we are a little over a year later with all of them leaking and breaking and they ALL have to be replaced AGAIN or of my pocket AGAIN. And I still cannot eat hard stuff using my molars. I’m super annoyed at the lack of experience or quality of product these dentist must have.

DO NOT GO TO THIS DENTIST!!! ALL THEY WANT IS YOUR MONEY!
I took my toddler here for his first dentist visit and they spent all of five minutes looking at his teeth then proceeded to tell me in a few years he would likely need 2 – 3 major surgeries to FIX HIS UPPER JAW. First of all… no. My son has a slight. and I mean barely there underbite. BUT, he is also 3, has baby teeth which may be out of line from using a pacifier. I told them thanks for the advice and left. Other than that nonsense, everyone was nice and the appointment was fast.
Fast forward 3 months to mommy’s check-​up for the army reserves. They told me I needed a deep cleaning (which I kind of expected) and then tried to sell me invisilign – (um did I mention I have damn near perfectly straight teeth?) under the pretense that I had a severe overbite (my bottom teeth don’t show). I told the dentist thanks, but I’m 35 and don’t need braces for my perfect teeth. When I checked out-​they showed me my treatment plan which included a 1400 dollar deep cleaning (I have insurance), and they had filled out my reserve dental check-​up form. They marked me as a dental category 3-​which indicates I will have a dental emergency in the next 12 months –(from needing a deep cleaning???). This also means I am non-​deployable. Needless to say I shredded that paper and am getting a second opinion and no one in my family will EVER go back to Neibauer Dental.

This is a follow up to my December posting. I went back to see Enat about five weeks later, and after following her directions, and my gingivitis was 97% cured! I was amazed, and Enat was every bit as happy as me! She has done more for my dental health than any other dental professional I ever saw. She will help you if you have dental issues!

I love, love, love this dental practice, namely because of ENAT who is the best hygienist I have ever had in my lifetime! She is very detailed when cleaning every tooth and if she has to take a little extra care or time to make things exactly pristine, she will do so! She is a perfectionist and pays attention to every detail not only inside of your mouth but outside of it, too, as she really cares about her patients’ overall well-​being. She has a warm personality and if one can ever be «excited» about coming to the dentist, this is the best it gets. And while I keep returning for ENAT, I really have high praise for dentist, DR. MIKE; he has worked through some difficult issues with me and my first crown ever! Ugh! I have very sensitive teeth/​gums and together this team of a very special two have worked through them with me. The front desk staff is friendly, polite, and eager to help. If ENAT and Dr. MIKE ever leave Neibauer, I would follow them. Thanks for the excellent service!

I went for the cleaning, x-​rays, and dental checkup with the Groupon.
The cleaning was thorough and quick. However, they advised me that I required fillings and root canal and gave me an astronomical quote for their root canal services. I went to another dentist for a second opinion and the dentist advised me that I could not pay him enough money to perform a root canal on my healthy tooth. Plus, two of the cavities that they «identified» were not cavities and required no fillings. I ended up only needing to wear a night guard because I grind my teeth and it was making my teeth sensitive. Which the dentist quickly diagnosed by squeezing some kind of muscle on my jaw, which was the source of the sensitivity.
On top either blatantly lying or getting the diagnosis wrong, they have just sent me a $ 478.00 bill for I’m not sure what. The groupon was supposed to cover all x-​rays, cleaning, and exam from the dentist.
I do not appreciate being told I need unnecessary surgery, and then billed for it… Please avoid this office.

Wow! Dr. Mwendo is awesome. She’s super knowledgeably, patient, and just a great overall dentist. I have really sensitive teeth and came to her for a filling. She made the process seamless and what I really liked is she gave me good advice on preventative care which shows she’s about «patients first»!
I would recommend her if you’re looking for a general dentist who is serious about her craft and gives great customer service.

Dr Mwendo is down to earth, friendly and answers all my crazy questions. I came to her because of a great deal on Invisalign but after meeting her decided that she would be my general dentist too. I’d highly recommend her and her friendly staff.

this place very bad and they are big rip-​off, they have very slow bussines İ think that reoson they rip– off new customer… specially groupon customers… if you have groupon dont go… I dont want go again because I lose $ 460 there, very bad place dont go!

I bought a Groupon for my boyfriend to go, because his nasty self hasn’t been to the dentist in a long time. I have dental insurance, he doesn’t– which is why I snagged a Groupon.
He decided not to go, so I used the Groupon (I’d already paid for it). I didn’t bring my dental insurance information because I was just going in for a routine cleaning that was prepaid.
They flipped their lids that I didn’t want X-​Rays (I’m 29, and I’ve never had a cavity in my life). I ended up going along with it because they handed me some paperwork to sign indicating that I understood the «risks of refusing.» They do this to get their hands on your X Ray so they can upsell you crap. Especially if you bought a Groupon… the point of a groupon is to generate business via new customers or additional products bought. I get that, but for real. This is a dental office, not a tapas restaurant.
They spent 5 minutes trying to sell me braces (did I mention I’m 29 with teeth that have never caused me a single problem?). I told them I wasn’t blowing $ 5000 on a completely cosmetic procedure that corrects a problem most people don’t even notice.
The hygienist did the assessment on my teeth and said I needed a deep cleaning (which I knew I would). She quoted me $ 1200 without insurance and I said no way, so she said «well alright, come back with your insurance information then» and she went to let me out of the chair. I asked her if she was going to do the NON deep cleaning that the Groupon paid for– just the surface one– and she said «it won’t do any good.» I said, «I paid for it though, and I understand I need to get a deep cleaning soon but that doesn’t mean I’m disqualified from getting what I paid for.»
…It’s really classless to get snippy with people when they’re at work and they can’t snap back at you, IMO. So I just got my stuff and walked out after she threw her fit about how «okay fine I’ll do it but it won’t do any good. Fine, fine I’ll do it.»
I told the front desk what had happened, and even though the hygienists were unpleasant and rude– and the dentist himself was kinda snarky – the front staff was really cool. I wish I could remember the lady’s name who helped me get copies of my X Rays and listened to me complain– she had long blond hair, maybe 50 or so. Not everyone who works there is a jerk.
TL;DR: Don’t buy Groupons unless you want to get the used car lot treatment.

Unfortunately, my wife didn’t have the same experience as the other reviewers. Several months ago, soon after this office opened, my wife went in for an exam and cleaning. A very nice doctor from South America was her dentist and conducted the cleaning (I believe the hygienist had a family emergency). My wife, until we moved to Northern Virginia two years ago, was a dental assistant for more than 10 years. She had her teeth cleaned 3 – 4 times a year and has had the very fortunate opportunity to work for some very well respected dentists. She is OCD about her teeth.
The dentist spent all of 10 minutes cleaning my wife’s teeth. My wife was amazed so little time was spent. After the cleaning and the prerequisite x-​rays, the dentist told my wife that MOST of her fillings would need to replaced and three would need to be replaced immediately due to deep cavities. The dentist emphasized an urgency in the three fillings/​cavities and requested that $ 500.00 be paid prior (immediately) to the appointment and remainder afterwards… I think the total cost was just over $ 1,000.00.
After leaving the office my wife arrived home utterly astounded that her teeth could be in such bad shape. Soon after, she made an appointment with another dentist. The dentist conducted x-​rays of her teeth and found one very small cavity developing under one filling, but observed NO OTHER problems with any of her fillings. Simply, everything looked fine. He could not find any indication of the damage and decay as stated by the Neibauer dentist.
My wife also followed up with another dentist, who happens to be a family friend. Our friend echoed the same results of the second dentist.
So, either Neibaurer is a «patient» mill (a cleaning in 10 minutes?) and an «urgent-​care-​required immediately-​for-​profit» business, or the dentist that saw my wife cannot read x-​rays and believes she’s above cleaning teeth.
The staff my wife met at the dentist office was extremely pleasant. The attempted thievery was not.

As another health care provider in the area, I was in need of emergency care on a friday after 1PM as i was going on vacation the next AM, I called 8 other DDS w/​no one even open! Dr. Nagle was able to me in for a cracked front tooth w/​in the hour! I was impressed w/​his staff. Highly recommend!

I am terrified of the dentist (sweaty palms, rapid heart rate, etc), therefore my lack of visits led me to require a root canal.
Dr. Nagle, was the best dentist I have ever had in my life so far. After my root canal, I received a call from Dr. Nagle personally. He wanted to check in on me to make sure I was doing fine, and to encourage me to get plenty of rest. In which I did. I swear if he weren’t married, I would have tried to push up on him (lol).
Anyway, the environment was pleasant, no visible office drama. Very clean. Televisions in every room.
Thank you!

I always have a pleasant experience with this dental office! They are great to the military

I agree with Johanna’s review. At 37 I had never had a problem with my teeth… till now.
And I was freaked. I went in and got a root canal expecting all of the usual problems. His staff was assuring friendly and efficient. Everything you want when a dentist has a drill in your head.
Now, I always recommend you ask about costs up front. In this case we came in «under budget.» No gotchas. No dramma.
I will be back and will refer everyone I talk with.
Btw, this is for Dr Nagle at the specific location on Richmond highway. I think these are franchises, so there could be a huge difference in service between various locations.

Okay. Let me set the scene, I have a masters degree in public health, have the knowledge and where with all to KNOW I need to go to the dentist.. . but, HATE IT. After going through the hardship of going to many dentists (who certainly added to my phobia), I had not been back to get my teeth checked for 3 years.. and did so here. This place is AMAZING. Not only are they REASONABLE (yes, an oxymoron for dentists). .. Dr. Nagle and every person at Neibaur Dental you will meet will blow you away with kindness, competency, gentleness, and that one thing missing in most businesses.. emotional IQ. 10 stars if I could. .. !