Next Day Blinds

Traci Belt was our NDB rep and she was wonderful. As others have said, the customer service is uniquely outstanding. In the DC metro area, anything can and will go wrong with your home improvement project. If that happens with this store & team, they will make it right. We are really happy with our blinds.

My experience with Next Day Blinds in Alexandria was extremely positive. The staff at the store was knowledgable, helpful and efficient. The installer was in and out in 20 minutes. I love my blinds, the quality is terrific and the shades are absolutely beautiful. Along the way the staff worked with me to determine the best type of blind to suit my needs and gave good advice throughout the process. I didn’t give them 5 stars because 24 hours after installation the blinds in my master froze and would not open. NDB resolved the problem so quickly and efficiently that I am not as dissatisfied as I might have been.

You pay more than Home Depot or Lowes BUT the service at the store and the installation services are excellent.

When I think of customer service, I think of Next Day Blinds. Initially I had a multitude of problems but they went out of their way to fix it to my complete satisfaction. After a botched installation, I received a customer satisfaction survey in my email and I described my unhappy experience in great detail and, within 30 minutes, the president of the company called me to figure out what had happened. Never in my wildest dreams would I expect someone to care so deeply about customer satisfaction.
They have very nice blinds of good quality, but should anything go wrong with the blinds, they’ll come out and replace them at no charge. My girlfriend bought from them too and I was there when they came out to replace one of the blinds.
I have no affiliation with the company and have no plans to buy anything from them in the forseeable future. I just wanted to share a very positive experience as a matter of principle.
I’ve had my blinds for about 6 months and they work great.