NTA of Hayfield Exxon

I have used Exxon for oil changes and car service and maintenance and I have had good results every time. They have done good work on our cars and I trust their work and pricing. They have services our cars quickly and always with the time they estimated. I love the convenience of this Exxon and would recommend this station highly.

the best people in service in all makes and models good knowledge in town… my car was overheating and in two hours they got me back on the road and so far there has been no problem at all

If you bought the Groupon for state and emissions test at this NTA location, I would just toss it and go somewhere else. The manager, Paul, was just a jerk trying to crack jokes as soon as I said I had a Groupon. He obviously doesn’t like them and said he’d rather toss them in the trash. And of course I failed the state test due to rear breaks. He said he could do them now for $ 189. I said I’d pass. He said if I didn’t do the brakes he would have to put the «rejection» sticker. I said that’s fine, I’ll take it elsewhere. I think he’s a scam. Offer the Groupon, fail you so you pay them more. I took my car to another place since I get free brake pads and they said my brakes should have pass and they passed me BEFORE doing the brakes. The brakes were good for the end of the year or before the weather got bad, thinking of snow and ice. As for the emissions test, I can’t even describe the bs he was telling me about why my car wasn’t ready and how he had this machine for $ 49/​hour he could hook my car to in order for my car to be ready. I just redid my emissions test, the next day and it passed. No problem. I can’t believe the manger at that place. I got his card and will report his behavior to Exxon.

HORRIBLE! I’m a local, born and raised in this area. I’ve very rarely stopped here for gas since it is more expensive than other places nearby. I saw a Groupon for an oil change for this place, so I decided to give it a try. I knew I needed an appointment so I just stopped by to schedule it since it was on my way home. I found that they were really booked and it would be best to just leave my car for the day, inconvenient but I’d already bought the Groupon, so I figured I would just deal with it. A few days later when I went to drop off my car they asked me to fill out a form, which I did to the best of my ability. I handed it back to the guy and asked if I filled out everything correctly, he said yes, took my keys and I was on my way. Later that morning I got a call from the mechanic that said I didn’t fill out anything to be done with the car on the paperwork and that he wasn’t sure if he would be able to get to my car that day (WHAT! I scheduled an appointment!). I told him my story about scheduling and paperwork. He sounded resigned as he said he needed new staff. He told me he would get to my car that day and he would call when it was done. In the afternoon, the mechanic called me back and told me there were some other things that needed to be done to my car. Since this place is not my regular mechanic I asked for an estimate and I would take it to my regular mechanic to compare. He snarkily said to me «So we only do oil changes huh? That is all we must be good for.» I was shocked and told him that I was sorry if I offended him and before I could explain better he interrupted me and said «Well, you did.» Then he sighed and ended the phone call. This overwhelmed me with guilt which was completely uncalled for (how dare I shop around for the best deals?!)! When my brother came with me to pick up my car, he made sure to walk in with me because I was so nervous that I was going to be verbally accosted again. He was so pleasant and serene it made my blood boil. Rather than telling him how rude he was, I simply paid the taxes and was on my way. I promptly emailed Groupon about my experience and they refunded me the full Groupon. I will NEVER go there again, not even if I broke down right in front of the gas station, I would push my car down the road before stopping there! I really can’t express how upsetting this was to me!

Drove past this place a million times and never thought twice until I needed gas and stopped n realized I had a flat tire, even though the mechanic wasn’t at work yet and the shop side wasn’t even open yet Wayne not only opened up and fixed my tire but noticed that my brake light was out and fixed it! Will bring all of my business here from now on!

I always come here for inspections and oil changes since it’s near my neighborhood. I’ve always had great service here. The staff here are courteous and efficient. I never had to wait very long to get work done. NTA also does Groupons so you get a discount on inspections and oil changes. The waiting area is small but I’m not waiting for a long time so it doesn’t matter.

Prices for service are criminal — we went here for an emissions test — apparently there was an issue with our vehicle that prevented it. The cost to do a computer diagnostic and replace two blown fuses was $ 104 — not including the cost of the emissions test. Next time I want to diagnose my car, I’ll buy my own diagnostic unit and pay the $ 2 for the fuses

Went on a Saturday beginning of October for an oil change. Used 3^rd of 3 groupons. Asked manager to turn maintenance light off after oil change and please call me when oil change when it was completed. Told it would be about 45 minute wait.
3 hours later (no call), I called them and was told job was done. It was very busy when I returned, my car was parked in exact spot I left it in.
Manager was in service bay so I had to wait about 10 mins to get my keys. Paperwork wasn’t filled out, he had to ask me for my mileage, maintenance light was still lit up, car was in exact same spot, never got a phone call… I don’t think they actually changed my oil.

The only reason I ever come here, or return here, is because Grounded Coffee (5 stars) is 50 feet away. It’s a good place to wait, but if it didn’t exist, I would never use Hayfield Exxon and would warn friends and family away.
While the mechanics have always been extremely knowledgeable and helpful, the crowd manning the front counter make every visit a miserable experience. The guys behind the register don’t have twenty words of English between them and inevitably misunderstand what I (and every customer I observe) ask them, only waiting for me to waste my time before turning to the one local guy to take over. People pile up in the tiny 10′ square office: some want to pay for gas, some want to buy a Coke, other people want to bring their car in for service.
The local guy is the service rep and is either harried, bored, or disdainful – it’s hard to tell which. While I stand there, ready to hand him $ 100 – 200 worth of business, he answers phones and rings up some lady’s Safeway gas card so she can save 3 cents. When he does get back to me, I never know, as I stand there, if he’s looking up the cost of my car’s work or checking his email.
Even Grounded isn’t worth this. There are enough service stations in strip malls with a Starbucks nearby that I won’t be coming back.

This place used to be one of the more expensive places in the area, but I was told that they changed to a new owner so it now one of the cheaper places. You get discount anywhere between 5 to 10 cents per gallon if you pay in cash. They also partner with Safeway for the gas reward point program.