Palm Beach Tan

I am a monthly member here, and I get all the bells and whistles so I can cocktail. Each and every time I go in here, the staff is warm welcoming and well informed. The salon is clean, they are extremely responsive to your needs.
The other locations in the area are nice, but none of the staff compare to these guys. Whether you’re there early morning, mid afternoon or late evening they always greet you with a smile. When you leave they thank you, and I am always thanking them. It’s rare that you get people who care about customer service these days. These guys go above and beyond every time, consistently.
Let’s talk about the tanning options. They have everything you could ever hope for under one roof. You want to just tan really quick, they have a bed for that. How about a stand up? They have those too. Their VersaPro is my favorite spray tan option, but they also have the Mystic!
Seriously, I love this joint.

A 45 day expiration is too soon. I only tan once every two weeks. You do not have any good rates for someone wanting a set amount of sessions. Your packages are geared toward a frequent tanner not someone who just wants to maintain her color year round. Very disappointed with the options here. Your pricing confuses me!

Customer NO service. Had a spray tan that was close to expiring and they were kind enough to extend it for 4 days. I forgot it expired yesterday (that’s on me) but went in today and asked if I could use it. One day. Not even 24 hours. Was told no. I’ve spent quite a bit of $ here over the years but no more. Once my remaining tans are used, will find another more customer-​focused place.

I’m changing my review, because of my second visit. After I recently bought a small package, I regretted it. They do not allow you to tan, unless it has been a full 24 hours. I wasn’t told that when I bought them. That is completely inconvenient. Also, I seriously doubt there is any real science that shows it is harmful to tan every 18 – 20 hours, as opposed to 24. That is a shady business tactic, that other places don’t do. I ended up losing part of the package, that I bought. I will not be back.

I dont ever write reviews but I will today! I went to cancel my membership because I’m expecting and can’t tan! So no reason to pay for something i will not be using, anyways i went in and explained I haven’t been tanning because one I moved out of the area and two I am pregnant, and i had gotten a new card so i had a balance for the current month that never took out and instead of just saying oh well and them making me pay them 60 for something I never used etc… They gave me products of equal amount I can use at home while im awaiting the lil one, i thought that was very cool considering most other places dont care and say oh well i think i was talking to the manager mike? Michael? Lol either way! He was understanding and is always so polite! He made me a happy customer (even though I cancelled) ill deff be coming back once I can!
Btw: beds are always clean, never get pressured to buy anything and always very polite. Great customer service. Thanks guys :)

This Palm Beach Tan is always clean and busy. They have the most convenient hours and are right next door to Starbucks :)
I always want to tan at 9 PM for some God awful reason but to my surprise PBT is open until 11 PM! I only tan once every few months but when I do go it’s a $ 80 trip. $ 50 Versa Spa spray tan + 10 minutes in the Level 4 bed.
For anyone out there like me that will only tan 4x a year I highly recommend the account option they don’t regularly advertise. It makes no sense for us to shell out $ 90 or more a month for Level 4 beds every month when I will only use them a few times. PBT withdrawals $ 10 from my account every month– when I visit I pay using the balance I have on file and usually I pay a difference of $ 20 or so dollars. If you’re one of those 4x a year tanners try it out!
After 5 months of not tanning I inevitably think of canceling my account but then all of a sudden I have a wedding to go to and want a tan! Then I remember why I have this setup :) it’s convenient.
Onto the beds– my Level 4 beds at this location have been iffy to say the least. Their room #1 has a bed that gives you great results (for me anyway) but on more than one occasion the plug and play music doesn’t work or the program isn’t working. This particular machine is supposed to have an aroma, mist, and pulsing feature. None of those were working tonight and I wasn’t warned before I went into the bed. I think that’s shady and no way to do business. The other level 4 bed was available– I would have used that! Tonight I would hear (and feel from vibrations) the loud fan turn on as if the machine was trying to pump out aroma and most on queue but it wasn’t working.
The versa spa always looks best 2 – 3 days later following spray tan protocol (exfoliating/​shaving/​prepping/​lack of scrubbing) and is a deep brown on me. However I have gone overboard and you can easily look orange if you choose to do this spray tan more than 1 a month.
PBT is clean and has big bathrooms in the back. Outside of the bathrooms there are vanity mirror stations (nothing fancy) with hair ties, and some complimentary amenities that you may need after tanning. The space is large and inviting. I’ve had no issues with staff (other than not informing me my bed is malfunctioning) and they seem very well informed about how to operate each room’s tanning machine.

Have tanned here on and off for years; bought a membership for the spray tan less than 2 months ago and I’ve gone twice in the past 3 days, but haven’t been able to get in. This evening I was told the person before me would be 20 min or more because they were going to get a spray tan twice, and after asking about alternatives was told the other machine is broken (I’ve heard this before). Kristen was sarcastic and said the Versa is popular; she offered no apology so I decided to cancel my membership — instead of apologizing or trying to accommodate me she and her colleague laughed at me on my way out. Don’t waste your time going here — it’s insulting to spend $ 70/​month to be treated like this.

Palm beach tan is very clean and the staff is very nice. However, it’s rather inconvenient! I signed up for the unlimited «once a day» tanning package. I travel a lot for work and my schedule varies. I went into tan and they told me it hasn’t been 24 hours yet. I couldn’t tan until 24 hours had past. It was the ENTIRE next day! I paid all this money for tanning and they tell me when to tan. Never in all the times have I been tanning has this been told to me. I’m canceling my monthly membership and going elsewhere next month. It’s not worth the cost either.

While the salon staff has always been friendly, this salon is overpriced and the monthly rates are absurd.
When I signed up, I did not receive any paperwork for a monthly membership. Every time I went in the salon, I was pushed for products I did not need or ask for (these were up to $ 100 tanning lotions, not your typical $ 20 – 50 ones).
I recently moved from the DC area to Grand Rapids, Michigan. Like most people during hectic moves, I did not have time to stop in to cancel my membership. A few weeks after the move, I called the salon to cancel. I wasn’t interested in a refund or my money back, I just wanted to remove my monthly recurring charges from my account.
When I called the salon, I was told I could not cancel over the phone or submit paperwork. I was told I had to go into a local salon to cancel. I told the employee that I was unable to come in because there is no location in Michigan, and I was told to contact the corporate customer care.
I submitted an email and was told a few days later I had to send a letter via CERTIFIED MAIL to cancel to Texas (corporate HQ) to cancel. They were not willing to let me scan a copy of any sort (letter/​application/​etc) to send electronically.
This is ridiculous. This is not an auto loan or a mortgage… this is a TANNING membership. Buyer beware… they will go through several hoops if you are not in the local area to cancel. Completely unacceptable.
(I already contacted customer service so the store’s response below is irrelevant.)

It baffles me that there could be any negative reviews about this location. I have had nothing but good experiences since I started tanning a few weeks back. Brenda set me up with a plan that was cost effective and worked for my schedule. She was extremely friendly and helpful – I couldn’t have asked for a better first experience. Since then, every interaction has been wonderful. I would recommend this location to anyone. All beds are very clean, staff are professional and nice/​friendly, and the wait time is almost nonexistent. Two thumbs up!

The young man who helped me figure out which package was right for me and also showed me every bed & explained prices to me was great. He made my visit less nerve wracking than I was anticipating.

After I read all of the reviews on this place I was super hesitant but I’m so glad I tried it anyways! Seems to me they nixed the incompetent staff everyone has been saying is the worst! Woohoo! I stopped In here because there’s not really THAT many places to tan in the area with parking and close to where I live. The location is in a strip mall so the parking is shared with many business but it’s pretty huge! When you walk in there’s couches and tv, perfect to wait a few minutes — when you NEED to wait for your favorite bed. They even have these neat finger print scanners to sign you in.
The first employees to help me was Gabby. She was awesome! This girl knew her sh*t, very helpful, fun and upbeat. I tried a level 2 bed and I enjoyed it so I bought a membership. It’s $ 20 down and $ 49/​month for level 2 beds. They are pretty cool, $ 50 a month is pretty much my personal limit, I just tan not to be a ghost lol but they have a few more levels and the beds look out of this world! They also leave a pair on goggles and fresh towel in the rooms. Give this place a chance!

I recently moved to the area and was looking for a nice, clean and mildly inexpensive place to tan. After reading the reviews I decided to try Palm Beach Tan because it looked clean and was relatively close to where I live.
When I first got there I thought the girls were very nice, I had a girl who was training and I didn’t mind because I’ve been tanning for years. After she realized I had tanning experience she stopped trying to sell me things she knew I didn’t want and focused more on my skin type which I appreciated. Everything was going fine until check out. I had seen their monthly prices and saw the reviews and didn’t expect my price for a single session in the lowest level bed, along with a sample lotion (which I asked to be nothing fancy just something with a little protection since I’d left my bottle at home) to be around $ 15.00. Little to my surprise it ended up being $ 25.00. HOW? When I asked they mentioned something to me about a new member fee however, when the girl had told me about the beds said the fee was something I had to pay before I start a monthly membership, which I did not.
So a little upset I decided to suck it up since the girl was new and was nice and waited for my bed. However heard the trainee talking with the manager, who said that wasn’t right however, nothing was said to me as I waited.
When I got into my bed I was a little surprised because I had never been in a bed you started and timed yourself (I was always spoiled with automatic beds in PA). I hit the start button thinking nothing of it seeing as how the timer on my machine was broken and was relaxing when a couple minutes later my bed had shut off. I got up checked my phone and noticed I had only been in the bed 8 minutes. When I went out and addressed it with the girls at the front desk they told me that you had to set it yourself but never bothered to show me how when they were explaining and showing all the different tanning beds. They didn’t even offer me to go back in or another session.
BASICALLY I PAID $ 25.00 FOR 8 MINUTES AND A SAMPLE OF LOTION. Needless to say I do not think I will be returning because if its this expensive every time, I’ll never be able to afford it. I gave it two stars for cleanliness though it was very clean.

I honestly have no idea how this place could get anything above one star. There is absolutely no excuse to go to a place as overpriced and rude as Palm Beach Tan when places like XSport Fitness and Gold Zone are so much more reasonable.
It’s impossible to come in for a single tanning session. It’s like going into a used car dealership, and you will always leave paying nearly $ 100. There is no reason to spend so much money on a tan when XSport gives you the same variety of beds with specials like $ 5 Tuesdays and one week free for new customers.
To add insult to injury, the customer service is appalling. I remember my first time here I asked how the bed worked, and after he left I heard the staff member mumble «it’s not that f*cking hard.» If you ask any questions about deals, memberships, etc they look at you like you’re a moron, and they are extremely rude if you aren’t looking to spend a fortune.
I encourage everyone to do their research and avoid this place at all costs. Their pricing and customer service is unacceptable and shouldn’t be reinforced by giving them business.

I have not been here. I called two tanning salons last night, here was my experience with each:
Ring Ring!
Palm Beach Tan: Palm Beach Tan
Me: What time are you open until?
PBT: 11pm
Me: Awesome! Do you have any special on spray tans?
PBT: Yes we do!
Me: Great, what are they?
PBT: Um… well you really would like, have to come in for me to tell you. we have, like different products and like, they are all different like, one will (blah blah) and like, XXX will (blah blah)
Me: ((I moved here from Southern California, I know what each one does)) Okay… well do you have Mystic and Versa Spa???
PBT: Like, Yes
Me: Okay just tell me how much is your mystic?
PBT: Like, $ 50.
Me: Thanks! Good bye! (rolling eyes at how stupid and a waste of time this call was)
NOW SOLAR PLANET. I’ve actually been to this place a year ago when we were house hunting. It was just fine. HOWEVER last night they did NOT answer as they close at 9pm. I called after. So there’s a point for PBT for being open until 11pm. So I called at 9 this morning…
Ring Ring!
Solar Planet: Solar Planet
Me: Hi do you have any specials on spray tans?
SP: Yes we do. We have a new booth called XXX and that will be 5 for $ 120
Me: Do you have mystic?
SP: Yes XX booth is better than mystic it’s almost like I’m actually air brushing you.
Me: How much is mystic?
SP: Right now we have 3/​$ 59 or 6 for $ 104.
Me: Awesome and you just take walk ins?
SP: Yes.
Me: Thank you! Bye!
Guess which salon I’m going with?

INITIAL VISIT: 5 stars. I’ve only been here once (and purchased a membership), so I can only speak for my first time. I believe the girl helping me was the manager? Or at least the assistant manager? Anyway, she was a blond, very polite and helpful answering all of my questions about packages/​membership. She navigated me towards options that I was looking for. I even walked in about 10:50pm (which they probably weren’t very happy about since they close at 11pm), but they took me with a smile and took the time to provide great service. I planned to go in just for a few single sessions bc I usually layout at the pool, but ended up buying a month membership. Price wise, Im pretty happy with my deal, but lets see what’s to come with the experience before I speak too quickly.
* I have not tried the kingstowne center location even though I live closer to it, but Unilocalers have rated it so badly that I drove over to this alternate location.

Efficient staff and always clean. The tanning beds don’t seem out dated and I always feel welcomed here. The only reason I’m not giving 5 stars is because a few times I went in there were either friends of the employees or employees off the clock still hanging out there «goofing» around which kind if caused an unprofessional atmosphere. But otherwise I love coming here and will continue to go and recommend to friends :)

Preface: I used this facility for about two months before my wedding, so you can call me a seasonal tanner. This is the only place I’ve ever gone tanning in the DC area.
Review:The place was clean, and the gold and up beds are nicer and better quality than the lowest package. I think it’s about $ 7 per time you go, or you can pay the monthly fee which is more value.
In order to mildly prevent tan-​aholics from an early death (or for themselves getting cheated out of money), they have a fingerprint ID system so that only you can use your account, and you can only go once a day.
The employees are nice (I guess sunshine does that to you), but a few are stereotypical. The problem I had was that almost every time I came in, they pushed products on me. I bought my lotion from Amazon, so I think it shows up in your account when you check in if you purchased theirs or not. I was so annoyed that instead of carrying it in my purse I would hold it in my hand and be obvious so they wouldn’t badger me. But I guess they’re just doing their jobs.

Tanning is bad for you kids, mmkay?
But if you’re gonna do it, do it right. PBT is one of the few tanning salons in the DMV where a brown girl will not get mean-​mugged. You know what that means: serious tanners frequent here. Benefits of going to PBT is that they’re basically the best of the best when it comes to affordable (as affordable as a luxury like tanning can be) tanning salons.
They offer a free week of tanning to all new customers. It’s easy to get hooked. Be careful when you get a membership. It’s worth it if you go twice a week. But if you want to cancel it, you’ll have to pay the start-​up fees all over again when you want to return after your tan fades. You can freeze the account for 7 bucks a month, which goes towards store credit that you can use to buy lotions. You can’t apply that to your membership fee though. Which sucks.
They offer both student and government employee discounts. I flashed an old college ID when I got my membership and they honored it. I was going for $ 25 a month for the past year. I only recently canceled my membership because my new gym offers tanning for $ 15 a month (shout out to XSport!)
I like this location a little more than the Rockville Pike one, only because it’s less crowded. The staff here is a bit more efficient too. But generally you can’t go wrong at any PBT location.

I like how you can use your membership at any location, at no additional cost. It’s also nice how they provide eye protection and a towel too. Clean beds. Friendly staff.