Palm Beach Tan

I love the Kingstowne store. They are one of the busier stores in the area, and as such they seem to get some of the best employees. The staff is always super friendly and welcoming, even during peak hours I am generally impressed with how fast I can get in and out. There is plenty of private parking out front, they have great beds at all levels and the store is always very clean. This may not be my go to store since it’s a little further away for me, but it is definitely one of my favorites.

I’ve been tanning here for about 5 years and the current staff is wonderful! Very friendly, professional and efficient. The managers and district manager have been very helpful. A+++++

This salon has the best staff out of any of them! The manager is the sweetest girl ever and they always tell me exactly what I need to get the best tan. It’s worth the price especially with such great customer service.

I really like this salon I normally go to a different one but this one is so nice! The staff was extremely helpful and knowledgeable. They explained the benefits of using lotions and even though some of them are pricey they make my tan look so much better!

They’ve always been super nice, not always the most knowledgeable about the products they sell, but super sweet and clean. They are however SUPER BUSY almost all the time. Its 11pm now and there’s a woman who’s been waiting an hour for a spray tan. That’s craziness, maybe expand if it’s going to be this busy. But I don’t know who wants to wait an hour to begin with so that’s on her, you can always leave. Either way it’s an okay salon I don’t know if this location is worth the money though.

The staff that they have at this location is absolutely wonderful! Everyone is super friendly, and the customer service is fantastic. I had an issue with my account that Stacey was able to help me get resolved immediately. So glad they’re the closest location to my home, because I wouldn’t want to go anywhere else!

Ive been coming to this location for around two years, give or take, and the service has almost always been good, and only rarely subpar.
At the end of march I stopped in to let them know I was likely not going to be around for a majority or at least half the month and I wanted to freeze the account so as not to waste money. In the midst of traveling, I was initially concerned when my checking account was minus a 100 dollars from what I knew should be in there. When I realized it had still been charged I figured, no biggie, I’ll deal with it when I got back.
I went in today and told the attendant, Evelyn, what had transpired and she advised that I would have needed to come in by the 25^th of March to stop that payment and I had not. However, because nobody had informed me, which was slightly irksome, she went above and beyond by reducing the cost of my membership for a period. As a long term customer I appreciate that and want to acknowledge her good service. It’s experiences like that which make customers return even when other options become more convenient.

Not my favorite location in the chain. I hopped into a bed yesterday that was really weird. I had no sound from the radio and the bed was hot! I got burned on part of my back and butt, but nowhere else… not even evenly burned. Just weird. I didn’t even go the full time, so I can’t figure out what went wrong. I have already been about three or four times this season to the King Street one and to the Fairfax one and have had zero problems. Not sure what happened, but I don’t think I’ll be returning.

Palm Beach Tan in Kingstown has the best staff and management! Always friendly, happy to please my needs. They are always welcoming! I’ve been tanning here for almost three years and have never had a bad experience!
I don’t understand the negative reviews. I’ve learned many things about owning my own business for fourteen years, you can’t please everyone. One thing I’ve told my employees: the customer isn’t always right but their never wrong! We learn by our mistakes and try to correct them. The food business is somewhat different. That customer that you upset and walked out the door, is part of your paycheck.
Again, I always have had a great a good, if not great experience at Kingstown Palm Beach Tan!

Customer service was kind. I went in for a sunless tanning membership at $ 70/​month based on both the information on the website and the information listed in the store. I was told that I’d have to pay a $ 20 startup fee since I’m new. I informed the person working behind the counter that this wasnt listed anywhere and that I shouldn’t have to pay it. He shrugged and said there was nothing he could do, so I refused and walked out.
Update your information and don’t nickle and dime your potential customers.

The blonde girl named Stacey at the front counter was incredibly rude to a customer when explaining how the billing process works. She exclaimed loudly how all the other customers have understood and it must just be her. I came to this location since it’s more convenient in terms of traffic, but I much prefer the PBT on King St.

This tanning salon is okay, I was hesitant to sign up with all of the horrible reviews but I like to find things out for myself as a previous member from another state. Went in knowing which package I wanted and got it. I was looking forward to my sign up perks of 2 free upgrades and a sunless spray tan (the sign is still on the wall) as I go in day 2 and ask to use one of my upgrades they say we no longer do that, I was disappointed I wasn’t told this in the beginning at re-​signing up.
Sunday: I have been there 3 weeks now and for the gold package that is $ 50 there is 1 lay down bed in that package (I was unaware of this) the previous time I went (saturday), I did the I dream bed and was told it was in my package. When I asked for it on Sunday the girl said that’s not in your package, did you pay to upgrade and I said no I was told it was in my package and she said no you only have the option of 1 lay down or stand up, or you can upgrade to the next level implying I was being cheap. I only tan here because of the cleanliness and convenience but I feel I overpay for the use of 1 lay down bed. Also if you change your offers and packages you should inform your staff and take down pictures of your 2 free upgrades at sign in. I will update this review with a picture tomorrow.
Thanks,
Stefani

This place continues to frustrate the heck out of me, I don’t know why I keep going back! I’ve been tanning here for the past two years and they continue to have poor customer service… unless your a new perspective customer or thinking about buying $$$ tanning lotion. It’s not uncommon to get stuck in a long line waiting for the staff to sell product or a new service! After you finally get to check-​in the staff tells you that you have to wait 15-​minutes till a level one bed opens up!!! How about «sorry you waited so long, I will upgrade you for your inconvenience.» Today was no exception, I waited for «magda» to join the soon to be unhappy customer pool… god I miss Tan Company in St Louis!!!
update: Penelope at Palm a Beach tried to reach out to me to resolve the issue… but she couldn’t even give me a correct email to voice my issue to the customer satisfaction team… wow !!! Here, send a link of your Unilocal review and your name to the customer team that doesn’t work… really!!! Please do my job for me!!!

I’m not really sure what all the fuss is about and the bad reviews. My wife and I went in to this Palm Beach tan location on a Tuesday afternoon and we were greeted and helped immediately by Heather. She was very friendly, knowledgeable, polite, and helpful. We were new customers and she walked us through all the tanning options and set us up with a two person package. The place is pretty big and very clean. I highly recommend this location.

Awesome customer service. I came in after having a horrible experience at Hollywood tans twice in two weeks. Heather was very patient with me and explained everything to me as this was my first time getting a spray tan. The Versa Pro is very easy to use and spray tans have come a long way since 11 years ago. I got the unlimited spray tan package so now I can be nice golden brown year round!

I would give 4 stars for Palm Beach Tan as a company — get on their email lists and you will almost always find a coupon or deal for what kind of tanning you need. I love when they have deals on the VersaPro spray tan, which I have never had to pay full price for as a result!
As far as customer service, I avoid this location at any and all costs. I’m not sure what it is, since I have been a customer at Palm Beach Tan for years. I am assuming there has been overturn with employees however I have never been able to redeem a coupon or deal I’ve seen online hassle free here. There is always some kind of upcharge.
I recommend going to either the other Alexandria location on King Street, or the Clarendon location on Wilson Boulevard.

I started going to this chain based on a recommendation from a friend who goes to the Bradlee location. I was going on vacation and wanted a little color before slipping into a swimsuit.
They took time to tell me about the different options available to me (I wanted a spray tan and my friend had already told me what I should request) and potential packages. I bought a 5 spray tan package and they told me when it would expire. So they were very clear about that. They do typically ask me if I want to buy something (lotions, other packages) when I go in but they only ask once and then let it go.
They were very nice and thorough in explaining how the spray tan booth works and giving me guidance and hints prior to my first time. I was really happy with the result. And each time I’ve been in since then I was greeted pleasantly and everything was clean and organized.
I like it because it is easy to get in and out and get on with my day.

Just went in for a spray tan, and I’m pretty disappointed in the results. I was guaranteed an even and golden color, and honestly I don’t see a huge difference in my tone nor is it even.
The personnel were pretty friendly, and helpful but when I asked which moisturizer to buy the cashier gave me some samples (which I thought was very nice of her) but they turned out to be body wash. Now I’m kind of out of luck. Also, the bed was still slightly dirty from the last user, and was almost out of barrier cream even though the staff claimed it was just cleaned. In addition, It was disappointing that they separated my friend (first time tanner) and I. She was nervous and wanted me to stay with her, and the staff freaked out saying we had to wait for one another in the lobby.
Overall, I regret spending $ 50 on a pointless spray tan. I would’ve been better off doing beds at my local gym, buying some can of spray tan from the drug store, or simply laying out.

I’ve been going to palm beach for over four years now and have finally decided to write a review because the service has gotten awful.
If you are looking for a great bed or spray tan, palm beach will not fail you. Their machines are top of the line and while coming at hefty price, they will get you your desired look.
THAT BEING SAID I absolutely loath going in there because of the awful quality of service. Tara used to be the absolute best and so helpful, but the service has become catty, disrespectful and downright rude. Employees bark at you «Name? color… wait.». There is no customer appreciation and the push of lotions is palpable. I’m not sure why the employees feel a sense of elitism but the «IDGAF» attitude is only paralleled by the corporate policies with ridiculous expirations, rules and under the table charges.
Don’t get me wrong, I will return, but with more and more distain at every visit. Get your stuff together palm beach, and please try to make your employees act like their mothers raised them better.

I don’t know what happened to this place, but I won’t be returning. Last year I bought a package of spray tans, with absolutely ZERO notice or explanation that they would expire in a 90 days. Nothing in writing or contract that states the terms of what I was buying. They literally expect you magically know it. If something, ANYTHING, has an expiration it should be clear as day or explicitly stated. Not hiding in the fine print.
It just boggles my mind that a place of business is okay with taking $ 99 dollars, not explain the terms of the purchase, and go on their merry way having only delivered on part of what you thought you were buying.
To the fine people of Palm Beach, for the amount of sales script you implement in your training, please try implementing some honest transparency and throw in a «oh by the way, these expire in _​_​_​days.»