Pinecrest Shell & Auto Repair

If I could give this establishment more stars I would. I found them on Unilocal and they did not disappoint. They gave me a great price, were friendly, explained the work to me, and I was in and out in about 2 hours. They worked on my 2005 Dodge Caravan and I saw all kind of foreign and domestic vehicles me tended to. Whatever your mechanical or car repair needs are they seem to be well suited to help!
This gem of a garage reminds me of the service stations my dad would use when I was growing up. Finding an honest and quality mechanic is hard these days and I am so happy I found these gentlemen. Thank you so much Mustapha!

FRIENDLY. HIGHLY SKILLED. REASONABLE PRICES.
I’ve known Mustafa, Bob, and Hamid for 12 years. I followed them to Pinecrest from another Shell station. They’ve earned my trust, and that’s not easy. What’s fixed here, typically stays fixed.
This is a happy place where everyone knows your name. Carlos the attendant could not be nicer. Service writer Mo’ is also very nice.

This is probably the best service that I’ve ever had with a mechanic. As long as I live around here, this is my go to spot.

I had to get a safety and emissions inspection on a car that I moved into Virginia from out of state. There was one case ahead of me in line. The staff at Pinecrest shell was friendly and professional. The wait was reasonable — with one car ahead of mine in line on a Thursday morning, I waited about 30 minutes.

If I were to use the CSI (Customer Service Index) method to rate my entire experience at Pinecrest Shell Auto & Repair — it would say, «A highly Satisfied Customer»
When arrived at Pinecrest Shell Auto & Repair, I was pleasantly greeted by the owner, Mustafa.
As a satisfying customer, I felt the owner himself was a great ‘service advisor’ to me:
1) He was focused on my needs! Such as offering me a ride anywhere because my repair will take couple of hours or more.
2) Provided helpful advice. Even better when he took me to the back and showed me where the problems is and explained what repairs needed to be done.
3) Price of services/​labor and parts is reasonable. Most importantly, I didn’t feel like I was being hustled!
4) Always kept me updated and the status of my vehicle when it would be done.
I definitely will be back!

Great place, needed a last minute inspection and emissions on a Sunday and they were open, available and super polite.

I have been coming to this station for many years. I just wish I would of found out about this station sooner. The owner/​manager Mustafa is excellent! He is very transparent and honest. I am sure we have all heard the horror stories of mechanics taking people for rides. But not at this location. I once had taken my car to a garage off of four mile run drive and they told me that my car needed a new transmission. So I had taken my car to Mustafa and it was simple part that was less than $ 50. So he saved me a ton of money! The station is clean, has a nice seating area and the staff are excellent. Carlos one of the cashiers always greets you with smile. I have brought in my car at the last minute a few times and they still checked out my car. They have a courtesy shuttle that I have used twice. My dad and younger brother also bring their cars to this gas station. I am a customer for life. Whenever I get great customer service, I become a loyal customer

I have been taking all the cars I’ve owned to these guys for over 10 years. They used to be in a different location, but I will follow these guys as long as we are still in the same metro area. There is no one else I would trust than them with my car. Like what the other reviewers are saying, they are honest and will not try to scam you for $$. They do quality work and guarantee it. If they fix something and it breaks again, they will fix it again for you with no extra charge until it is completely fixed. They really care about their customers, and if you are a regular they will remember you and give you a warm welcome when you return. They will give you a ride home if you live nearby or to a coffee shop etc if you don’t want to wait at the shop. There are many yummy bakeries in Annandale with free WiFi so I didn’t mind when I had to spend 4 hours waiting there! The shop also has WiFi if you decide to wait there. Hardworking, competent, and honest people. I wouldn’t trust anyone else with my car.

I love this shop. They give you great quality work for a very decent amount of money. I priced a brake flush at my dealer for $ 150, and they did it for $ 60…Amazing!
I priced a pair of good quality brake pads and rotors for under $ 300, again much lower than my dealer.
I plan to use this guy for all my future work. Although the wait can be a drag, it is worth it if you want quality with a reasonable price! Thanks Mustafa!

I would not take my car anywhere else. I have a tuned FBO BMW 335xi and have done a majority of work myself. However, when I can’t finish a job, don’t have the right tool, or cannot figure out the issue, I always take it to Moustafa and his staff. Very honest people, reasonable prices, and a quick turnaround time.
I have come to Pine Crest Shell several times for «emergency» service. They have always found a way to accommodate me in a timely manner, despite how busy the shop was.
I recommend this shop to all car owners. I am very finicky about my car and wouldn’t even let the dealership touch it.

This shop is very friendly & attentive to customers! Best of all, it offers some of the lowest, most reasonable estimates in the area; they have a free personal shuttle service (great!); AND they always have been able to get to my car pretty quickly (despite a stream of loyal customers) without an appointment. Finally, my car always seems more «perky» & at its «best» after any work I have done here – amazing! :)

I used to go to this repair shop for almost a year.
Prices are competitive and service is fast!
Thanks to Mustafa!

I have known the owners of this place for of 15 years.
When you go there ask for Mustafa, and I guarantee he will take extra special care of you and your automobile.
100%

Took my car to Pinecrest Shell for tire and alignment help — really happy with the work and the customer service. Mustafa was great. Thanks

The mechanics at this shop are one point. They communicate with you what the major and minor repair requirements are and give you advice on what to fix to get you back on the road and what could wait… no pressuring. Been taking our family vehicles there exclusively and turn friends on to them. Mustapha truly has an honest spirit about business.

Nothing special about this place. But the prices are better at the hess on John mar. But this is also a cheaper station before going to the 495.

I could not be more satisfied with the service I receive at Pinecrest. The management and staff work harmoniously to provide a quick turn around and get you back on the road. Honest, loyal and fairly priced, I would highly recommend their services to anyone.

I came here purely because of the good reviews I’d read on Unilocal,and I wasn’t disappointed. I was coming here just for my emissions inspection, but while I was waiting, I figured I would ask the man behind the shop desk whether my car really needed the new transmission fluid that the dealership has been bothering me about for the last year. (Seriously, I was worried that my car would break down on the side of the road based on the big hullabahoo that the dealership made out of it. They said I was way past the point when I should’ve changed the fluid, and that I needed to change it yesterday.)
First, the man was nice enough to actually ask one of the mechanics to check my transmission fluid. Second, they were actually honest about their assessment. The mechanic checked the fluid and said it was fine — I could probably drive another year before changing it. I know most shops wouldn’t pass up the opportunity for more $$. And then third, they provided a minor service for free. Pushing my luck, I asked if he could check my power steering fluid too, and the mechanic was happy to do it. He said it looked fine but that I could top it off with a little more fluid since it was a little below the full line. Then he grabbed some power steering fluid and did it for free. Now that’s service!
This location is a bit out of the way for me, but I’m planning to return because I actually trust the people here.

I’ve only come here for oil changes, but would consider for other services. Price is reasonable — under $ 30. They are always pleasant and quick, I’ve never waited more than 30 minutes.

Great work for low price. It’s sort of out of my way, but I went here on the recommendation of a coworker. I needed some work on my suspension, and the dealership quoted me more than I could pay. This place isn’t as fancy as the dealership, but I saved SO much money! They even caught some things that the dealership had missed, and that would’ve caused more problems down the road. The service was quick and courteous, and they’ve got great hours. They also guarantee their repairs, which is great for my peace of mind. I will definitely be coming back here if I have problems with my car again.