Riverside Apartments

Very poor customer service! A lot of cockroaches, bugs. Periodically shut down all water for hole day, cant take shower! In a gym half equipment not working. On a first floor all the time a lot of water. One time security scratched my car and management just was ignored me. One time charged me double, after i returned 1 payment back, they said i need to pay late fee 50 $.Lease will be expired soon and they want to charge around 300 – 900 $ more from previous payments. Management dont care to much about residents, just want to take money from future residents, after that they dont care and just ignoring!!! Really bad experience, dont want to recomend for anybody.

I had lived in this complex back in 2012 for about a year, loved it and signed up new lease once I came back to VA. I noticed significant improvement in management! All our service requests we fulfilled withing 24 hours even on the weekends.
Location is perfect, metro is almost across the street. Community is clean and has a lot to offer. I keep seeing negative reviews all over the internet and honestly hesitated before signing my first lease. But its definitely the best place for the price!

Updating my review as of February 2016.
Well, after being at Riverside for almost four years, I’m ready to throw in the towel. It wasn’t that bad at first. Sure there were things that weren’t great but you’ll get that anywhere. Now, I’m simply fed up. The hot water issues I complained about before are better, but I’m looking at my inbox as I type this with FOURTEEN «Emergency Plumbing Repair» emails for building three since mid 2015. Less than a year. Fourteen times they had to shut off our water. If the building’s infrastructure is THAT bad, then perhaps Riverside should consider upgrading it, rather than patching it up and hoping for the best.
The shared utilities jacking up my bill is getting very tiresome. I get charged every month for natural gas when there is nothing in my apartment that runs on gas because a few apartments supposedly have gas fireplaces. Mine don’t. I live alone and I conserve power by turning the heat down in the daytime and keeping the lights off until I need them. Why should my bill get lumped in with the family of six next door who runs lights, heat/​AC and electronics all day long?
There are regularly pools of dog piss on the elevator floors. Now, I’m a dog lover, so I don’t blame them. I blame their owners who are too slovenly to clean up after their animals.
My neighbor sound like she’s filming a porno EVERY. SINGLE. NIGHT. It’s so loud, it sounds like it’s in MY bedroom and it often goes on for several hours at a time. Last Friday, it went from 3AM (woke me up) til almost 6. I’ve tried banging on the wall and leaving notes, to no avail. I’ve given up and I just sleep on my couch with the TV on.
The final straw was when I came home after work last week and found someone had been in my apartment. They urinated in my toilet (and didn’t flush,) they used my computer, because my mouse smelled like nicotine and I don’t smoke, they had opened my night stand drawer (presumably to look through it) and they turned off the «master» power switch to my apartment which shut off my internet and a lot of my electronics and had me panicking that they weren’t working, til I realized the switch was off.
Yeah, my lease is up this summer and this ain’t worth another rent increase, so I’m out. I’d rather be homeless.

Good place for the money!

I have lived at Riverside for one year now and so far my experience has been a mostly positive one. The leasing process was pretty straight forward and complete in a matter of hours and I was able to move in the next day. I could have even moved in that day if I wanted.
The location is perfect — it’s right next to the exit for 495, a very short 5 minute drive to Old Town and about half a mile to the metro. They offer a daily shuttle service in the mornings and evenings to Huntington metro station. I do not use this so much as it does not suit my working hours, it did come in useful however when my car wouldn’t start!
It is important to point out that the complex features 3 apartment towers, Tower 1 being a newly updated building with new appliances, granite counter tops and each apartment has its own (small) washer and dryer. It’s extremely convenient and if you require a bigger washer or dryer you can avail of one in the laundry room in Tower 2. Tower 2 and 3 are more dated but obviously this comes with cheaper rent. Tower 2 has a small convenience shop too which is really handy when you don’t want to get in the car to get a gallon of milk.
The complex has also had a change in general manager recently which is a welcome change and they are great in making sure you are kept updated through email, for example in the recent blizzard we received regular updated to let us know the situation with plowing the car park etc.
The complex has, as mentioned in other reviews, 3 pools, a gym, a club room, tennis courts and a car wash area (in summer months only). In summer the pools are monitored by lifeguards too. You can see that the management company take security pretty seriously as there is always a security guard posted at the gate and you have to have a fob/​permit or show ID to get in. There have been several instances though where I have come in from work late at night and the security guard is asleep. I don’t blame them too much, I would probably not off if I had to sit in a cubicle by myself all night too!
One con that I have experienced though is that while we had the recent snowstorm and people were trying to dig out their cars the maintenance guys (who are usually AWESOME and very friendly) were just driving around the car park but wouldn’t help anyone since they were not allowed to. Come on Riverside, you can do better than that! It would have been a much better look to have your guys out there helping people rather than the military guy who took it upon himself to spend all day in the car park helping people push their cars that had gotten stuck. Kudos to him!

Leasing Process:
The leasing office is absolutely terrific to work with! The online system can be slightly confusing, but the staff is understanding and courteous. One of the more pleasant leasing experiences I’ve had.
Building Age and Maintenance:
Yes, the buildings are older. And while this would be an issue at other properties, at Riverside the AIMCO staff does an outstanding job of keeping everything in working order. The maintenance staff is always courteous and prompt to respond, and in my case saved Thanksgiving. Two days before Thanksgiving, my oven decided to stop working. The next day the maintenance staff delivered a brand new oven! Talk about service!
About My Unit:
The units are incredibly spacious, especially compared to the newer properties in the area, and have been remarkably well maintained. My unit was freshly painted and exceptionally clean upon move-​in. Some things required minor maintenance, but as mentioned previously, the staff was there to make any repairs within a few days. The floors are modern textured laminate, which in my opinion is a HUGE step up from the gross carpeting that normally comes with a rental property. My unit has an incredible view of the entire DC skyline (one of the main reasons for signing the lease)
Location:
For someone who works south of the Beltway, the location is perfect. Close to the Metro (Yellow Line — Huntington), close to Old Town, close to the Beltway, it’s almost too good to be true! The community does feature a convenient shuttle service during the work week to and from the Metro station, which is especially handy during foul weather.
Overall:
Riverside is convenient, affordable, pet friendly, and staff by courteous professionals.

Haven’t lived here long, but so far so good. Maintenance seems to do a pretty good job. The residents are all around my age. The apartment seems much larger than the square footage should. Wood floors so you don’t have carpets to stain and vacuum! Beza in the office was awesome! The elevators are terrifying, but I live on a lower floor and just take the stairs.

This area is perfect in terms of accessibility to local hot spots such as DC. Old town, and Clarendon. I have been more than satisfied with my living situation of 2 years at Riverside. Customer satisfaction appears to be of great concern and I have not had a bad experience since I moved in. Maintenance issues are always addressed ahead of time in order to reduce inconvenient circumstances. Overall, I recommend Riverside to anyone living in the Alexandria area, especially if you plan to commute by metro. A shuttle bus is conviently provided to all residents that will bring them to and from the Huntington metro station.

From the get go, there as been a lot of support from the while leasing department and a lot of direction. I am moving to a new state, the process is very stressfull and disorienting. they have made it all very simple and have gone out of their way to make me confortable. The rent paying system is very easy, self explanatory and up to day with technology. their accommodation are very confortable as well. I wish there were longer lease options but.- I would most definitely recommend it.

I love this community because the Metro bus is everywhere and the shuttle is going to Walmart for shopping. The community is close to other restaurants and old town Alexandria. That’s why this community is my favorite.

The maintenance folks are so friendly! They will call before entering and are super friendly. We are in the newest building and there aren’t many things to complain about.

My husband, daughter, and I just moved in last weekend and so far we have had an excellent experience with the staff. Our washer broke the 2^nd day we moved in and I called the leasing office and Keith had someone up the next day to fix it and they were so friendly! We live in tower 1 with a view of the river and it’s beautiful. It’s quiet since we’re all the way at the end of the hall which is great when you have a 5 month old! From the leasing staff/​management to the maintenance office staff I can’t say enough positive things. Everyone has had excellent customer service skills! A big thank you to Keith, he has gone over and beyond to help us out!

Things have steadily been improving under the new manager, Jessica. I hope things continue this way. Since she has arrived, communication is existent (last GM did not respond to anything ever) and issues are handled promptly. I wanted to note it now, but I will write a more detailed update when I move.

The move in experience was very smooth. The online system makes it easy to go through the process. We are very satisfied with our new place and love how the common areas are always clean.

Lived here for just a week now but so far everything is great! The first night I came to apt lock on door wasn’t working correctly and they fixed it right away. Very quiet and friendly neighbors. I live on 16^th floor and elevators are readily available and fast. View is beautiful. I chose the premium package with SS appliances, granite counters, nice cabinets, and washer/​dryer (all of Tower 3 has this) and it is so worth the slight upgrade in cost. My 1 bedroom apt is $ 1525 per mo including parking permit. Parking hasn’t been a problem at all. Leasing staff is great too. All in all highly recommend!

THE poorest excuse of an establishment I have ever seen. Do not live here if you can absolutely avoid it.
The «great price» is not worth living without basic necessities… like water. They randomly turn the water off without letting their tenants know about it.
Every time they re-​glaze the sink and bathtub, the cheap material they use chips away and clogs the drain.
I had a leak in my toilet they did not address until TWO weeks after I submitted my service request and they only came because I called emergency maintenance.
There was a rather large water leak in the hallway completely damaging the wall and floors (with a plugged in fan sitting in a water puddle — because that’s smart, right?) and they did not address it until three days later when I marched to the leasing office and demanded to find someone so the tenants below wouldn’t have severe water damage to their ceiling.
I could go on, but you get the picture.
They don’t care about you as a resident choosing to live in their community. They care about making as much profit as possible without producing quality. Cannot wait to move out of this dump.

Wow, into the second year and this place has not gotten better. Trying to get maintenance to fix ANYTHING is like pulling out teeth. It is literally painful.
Our apartment flooded from a clogged drain. (Clogged drains are a common occurrence here as they don’t maintain the pipes) The end result was a mess of a house and warped floor boards (again, adding onto the last flooding which was never fixed) and MOLD. That’s right. Mold. I’ve sent in 2 requests and made 2 phone calls with each person promising to send a maintenance person to check it out, I haven’t seen a single person… This is a safety issue.
AC has been broken for a week. Luckily its not terribly hot outside but this week will be hot. Joy.
There is a big damp spot in the hallway that keeps growing and puddles in the lobby… this is the norm lately…
Will not be renewing and will not recommend to anyone. Stay away, trust me.

Lived here for about 7 months now and i can’t wait for the lease to end. The apartment building needs some major upkeep. The elevators are constantly breaking down, the security is usually either asleep or just finding a way to slack off.
The only reason i moved here as i was in a rush to get a place and the transportation options seemed best for my work. There is a free shuttle service that drops me to metro and back mon-​fri. I wish i had read all the reviews about this place before moving here.
This is by far the worst management i’ve seen. When i first came here for the tour. We found several things broken and several issues, management assured me this would be taken care of within 48 hours. It took them more than 2 weeks, i was unable to use the shower for 2 weeks. After countless amount of emails back n forth with management and then telling them i will be filing a formal complaint with the city of Alexandria, they finally gave me a 2 weeks worth of rent refund for their lack of responsibility.
The package room is a nightmare. USPS is not allowed to leave packages here for some odd reason. So we have to pick it up from the post office. Which is an issue as i am at work during their hours. So i have to wait till saturday to get my packages.
Considering the location and the convenience of transportation to the metro is the only reason i gave this place 2 stars otherwise it would have been a 1 star.
I just can’t wait for this lease to end, so i can find a better place!
This place has 4 gyms, 3 swimming pools, a indoor and outdoor movie room, recreation room, a convenient store, self service car wash, dry cleaners and a dentist office. Yeah it all sounds good but trust me, it’s all run down and crap.

I have lived in this complex for 1 year and will not be renewing my lease. Here’s my review:
AIMCO CORPORATE
The company that owns the property does not invest in its upkeep. When problems occur, they will forward your concerns to the community manager as an intermediary, but will not step in to intervene.
AMENITIES
The best part about this complex are the amenities. The multiple swimming pools, fitness center, and convenience store are all very handy. Unfortunately, access to all amenities are not included. You have to pay extra to access the non-​archaic fitness center and club house.
A running theme in the complex is, stuff simply doesn’t work.
It’s not unusually for the TV in the clubhouse to be broken and movie nights be canceled.
INFRASTRUCTURE
The worst part of this complex is the infrastructure. It’s what ultimately earns it such a low rating. Here are things you can regularly count on:
— Water shut off often and without notice
— No hot water
— At least 1 elevator not working; Being stuck in an elevator; The lights being off inside of the elevator (think haunted house), The various electronics in the elevator not working
— The handicapped doors not working. If you have a mobility handicap requiring the use of a wheelchair, this is not the complex for you.
STAFF
This complex had very high turnover on both the Leasing and Management offices. A new woman has come in and seems determined to bring about positive change. That’s a good thing.
MAINTENANCE
The complex seems to be in a state of transition. When I first moved in, maintenance requests were completed within 24 – 48 hours. For the last 6 – 8 months it has taken 1 – 2 weeks for a maintenance request to be completed. A new maintenance manager was recently hired. I like him. He seems committed to his job, but he’s fighting an uphill battle. This apartment complex is literally coming apart at the seams.
PAYMENT PORTAL
The payment portal is a rival #2 for irritating things. It’s new, confusing, and has resulted in several tenants (including myself) to incur late fees.
OVERALL
Overall I would not recommend moving into this complex. It looks bright and shiny but has MAJOR infrastructure problems. I’m at my wits end and have officially joined the club of friendly residents that have transformed into raging angry people.
I’ll write my next update in February, after move-​out.

After moving in they started to do walk thou in the apartments. Every time of every month they do a walk thou. Every time I ready to move my items from storage. There doing another wake thou. After eight month I end up leaving my items in storage because I know we end up moving from here. No one move us out. One did only a hand full of the items. Lost a lot. No Mander what we do it not good enough.
I was in building two. I had a good view of the trade mark building. It lighted up at night. Saw the storm go thou the neighborhood. Has a small food store in the same building. Free shuttle bus to metro and Walmart. Only on the weekend for Walmart. Dry cleaners and the package place for mail. 2012 see some bad storms that nock out the power in half of the building. Got to talk to some of the people. Got a nice lobby for me to wait for Metro Access. I end up falling a sleep waiting for it. There a Great American Buffet next door. The bus stop just out side the gate.
Happy I move out. Found that someone was telling bad thing out us and blowing it out of proportion. After three month never see this person again.
Don’t move in here. There better place then this. What ever you see. It not worth it.