ServiceNow Appliance Repair

Great customer service both from the scheduling side as well as the service technicians. Had issue with dryer, they had to come out multiple times to fix underlying issue. Great attitudes and did what they could to resolve the issue.

Courteous, low key professionals arrived on time, diagnosed the problem with my oven and offered me several options at different price points to repair or replace. I will call them again. WAY better than Sears repair system!

My dryer wasn’t heating so I called ServiceNow. A professional technician came the same day and diagnosed the problem. It turned out to be an electrical issue, which they don’t deal with. I hired an electrician who was able to fix the issue, so the ServiceNow tech was definitely correct in his diagnosis. I felt safe with the ServiceNow tech in my house and would hire them again.

Very prompt and honest. Professional and empathetic. Very respectful. Highly experienced work. Would recommend to anyone, anytime.

I called ServiceNow for the first time on Friday and they got us an appointment on Saturday. With Sears, I would have had to wait until after Christmas. The woman who I made the appointment with was very nice and professional. Abbas was the tech who came out within the window given and was professional and friendly as well! I will be calling this company for all of our appliance repair from now on!

When I came home from work and found my frozen items half thawed I almost cried. I called a few repair service places around my neighborhood but they were all closed by 8:30pm. I left messages but only ServiceNow called me back first thing the next morning.
They were at my house within three hours after that. They diagnosed what was wrong, then came back the same day at 8pm to install the part. My fridge is good as new again.
The technicians were very friendly and helpful, explaining what they were doing along the way. They even cleaned the coils on the bottom of the fridge.
I also had a non-​working oven which they fixed during the same visit and gave me a nice discount too.
Excellent service, fast, reliable and trustworthy. I can highly recommend them.

Back in November I had a dishwasher issue. My home warranty company contacted Servicenow. The technician arrived and diagnosis the issue quickly and accurately.
I will recommend them to anyone. They are not interested in just a quick fix but creating a relationship and doing the job correctly.
Thanks

Abbas and Shujaat made it out the morning after my afternoon call to diagnose my Kenmore Coldspot refrigerator from 2004 that stopped cooling the night before. His initial hypothesis was that the compressor relay had blown. Unfortunately it turned out to be the main logic board, which was a much more expensive part from Sears. Even though they would have been able to get the part a bit cheaper, Abbas recommended not fixing it since what likely caused the logic board to blow was a faulty defrost thermostat, which could take three months or so to freeze over enough to cause problems again. That said, he showed me the part number so I could replace it myself if I wanted to. But since I’d already replaced the ice level circuit board myself that stopped working a few months ago, that would make three failed parts. Better to not invest any more money in a lousy Kenmore fridge.
Abbas and Shujaat were very transparent in the information they gave us and helped us come to probably the smartest decision. For a diagnostic fee of $ 75 (and $ 10 less for mentioning Unilocal) I was very satisfied. Though now I have to buy a new fridge

Great service so far had them come out and diagnose a leaking washing machine. Abbas came out right away and ran the machine and looked through everything to make sure he found the problem. Ended up being a hole in the rubber ring on our front loading washer. They are ordering the parts now and while he was here also checked out oven that has hinges that are going and now have them fixing two finicky appliances. Highly highly recommend.

Seriously the best appliance company I’ve ever dealt with. Prompt, professional and friendly. Absolutely no downtime… they got the job done quicker than I expected. Thank you guys!

Two visits w/​in 36 hrs fixed the oven prior to Thanksgiving. Went the extra mile to get the part. Good communication and timely arrivals.
Hope I don’t have a need, but nice to know they will be there in future.

Abbas came promptly and repaired my oven. Very prompt and efficient. Great service

Excellent service, the tech guy fixed my dryer and fridge. The dryer repair was so simple that I was not charged. This speaks for honesty and integrity. The guy was on time and was very professional. I’ll definitely use them again.

Technician was on time, and courteous, and very helpful! He worked through every possible scenario throughly to make sure the problem was resolved. Highly recommend!

On time and fixed everything I needed. He was quick and detailed.

Great service! My washer stopped working at 5pm last night, and I am now washing clothes at 1pm the next day!
My history with many service calls is being told that I should replace the appliance because it isn’t worth fixing, so I searched for a repairman who didn’t also sell appliances. I called and left a message around 5:45pm on a Thursday, and ServiceNow called back within an hour. I was given a 10am-​12pm window on Friday. My technician, Abbas, called around 11am, and he was here by 11:30. He spent about an hour disassembling, fixing, and reassembling my washer (which is in a pretty tight space on the 2^nd floor). Price was just over $ 200 for everything — truly no idea if this is the best price, but the service was well worth the price to me. I also have a 90 day warranty on the fix. Highly recommend.

Called service now to have my oven repaired which was not heating to desired temperature. They were able to come out the next day and had parts available in stock to get the repair done. Pricing was excellent and they are a paper free company which I am a big fan of! From start to finish it was the best experience I ever had with a repair company! Highly recommended.

Great professional service, they were on time and conducted a perfect clean job. I highly recommend their services.

Great technician. Very knowledgable and helpful. Definitely glad that my warranty contacted this company to fix my fridge.

Great service! Got the job done the first time around and kept me well informed. I will use them again!