Sleepy’s

Jerome is awesome! My husband and I went window shopping. Jerome assisted us. He was very personable. He took his time and gave us many options. He took his time and made sure that we got exactly what we wanted. He educated us on the different mattresses as well. I highly recommend Sleepy’s and furthermore, I recommend Jerome as a sales person!

DO NOT purchase a mattress from Sleepys, they are horrible… We purchased a Serta Cool Elegance mattress and box springs for $ 3000 about 2 years ago. The mattress started to develop a sag after a few months and kept progressively getting worse. I sent in a claim to them but was denied because it wasn’t sagging enough. There is literally a hole in the left side of the bed. It is a huge rip off that they won’t honor the
25 year warranty on the mattress. Now I have to get an attorney and take them to court over this issue… DO NOT put yourself in this situation… They are a horrible horrible horrible company… Very disappointed!

My husband and I went separately to Sleepy’s to look at a twin bed with pop-​up trundle. Jerome helped my husband when he went to the store, and I was lucky to get him when I went to have a look as well. He remembered my husband and showed me the items he’d been interested in. He took the time to show me the mattresses available, and to explain the difference in products. He was able to get me a great deal on two mattresses (I’d done a ton of research online), and I left the store very satisfied. Delivery went off without a hitch, and we are happy with our purchase.

Great customer service! Nick was very knowledgeable and not pushy at all. I would recommend this location to anyone looking to purchase a mattress. The staff at the Mattress Discounters down the road could take a lesson or two on how to be courteous to customers from this store.

Service was pretty good but prices here compared to 1−800mattress are a rip off! Shop online before you enter. The salesperson kept telling me what I wanted to hear except the truth of the products, didn’t even show us all mattresses in my price range. I expect the mattress I got to last a couple years but that’s OK cause I paid the 1800 mattress pricing for it.

So when it comes to diamonds, fine art, and mattresses, I am pretty much in the dark. The only thing that I do know about these mega-​purchases is that unless you’re buying a knock off, they’re all expensive. However, I had done my research and everything that I read said that your bed was an one area that you should never skimp on, which explains my dissatisfaction with my old bargain mattress, a sagging sack of sadness. Yup, five years ago, I went cheap and that mistake brought me to Sleepy’s doors.
As I said, I did my research, and I came into Sleepy’s with brands in mind. Yeah they had them, and my sales rep soon had me shuttling like Goldilocks between three cushy options until I found the one that was just right. For me, firm was the name of game, but of course, I soon discovered that firmest mattress wasn’t necessarily the best for this sleepy bear. My sales rep pointed out that a good mattress should be firm but at the same time conform to your body, which narrowed the field to a choice between a Stearns and Foster or a Tempurpedic. More mattress shuttling and toying with the Tempurpedic controls until I found the mattress that was just right…(Take that Goldilocks)
The Stearns was definitely the winner, for the $ 4000 Tempuredic really didn’t feel that firm to me; in fact, when I tried to get out of bed, I felt more like a turtle flipped over on its back. However, the Stearns provided the best support and relief for my bad back, hip, knee, and any other wretched joint with which the Gods have deemed to curse me. This mattress was so comfortable that I found myself even dosing off for a minute or two. Of course, it was a bit over my self-​imposed $ 1500 budget – shocker – but my sales rep dropped the price and threw in some extras like a stow-​a-​way mattress foundation so my step out of my budget wasn’t too painful.
The only thing that could be better with my Sleepy’s experience is that I have to wait on my mattress delivery until next week. However, when it arrives, and if everything is just Goldilocks right, I could see myself giving this store five stars.

The manager Nick is a great guy and gave me a great deal on a lot of quality items. Not only was the service fast and easy but I got everything I needed delivered the next day. Nick saved me some money and was easy to work with.

I went into the store on Black Friday. The sales person, Alex, was extremely nice and informative. He did not pressure me at all. The issue starts at delivery. I get a call from a lady who I suppose worked at the home office stating the truck was outside of my house, and I was not answering the door. As no one had rang my doorbell, I looked outside, and there was no truck. I told her that, and she placed me on hold so she could talk to the driver. Apparently, they were at the wrong house. (Now my neighborhood is 30+ years old, so there should be no problem finding it.) In any event, once they got here, they brought the new mattress an box spring inside, and set it up. I asked if they would bring my old box spring and mattress out to the curb, as Alex, the sales person sated they would. I got busy trying to make up the new bed, and I didn’t get an opportunity to check the placement of the old mattress and box springs before they left. I went outside this morning to leave for work, and I discovered they placed the mattress and box springs ON MY FRONT LAWN! I had to drag them both to the curb myself, which I can tell you was very difficult. Also, they left trash behind in my driveway. VERY UNPROFESSIONAL! As a sidenote, the bed has a very strong odor, which I was not warned about, but I did read the reviews on this bed, and other people complained of that. I will wait for a few weeks to see if that dissipates.
The in store experience was great; however, my happiness with the transaction ends there. Next time I will look around to competitors prior to buying.

We’ve purchased 2 mattress sets from this particular store.
1^st experience was GREAT! Got a decent mattress set for our daughter with no pressure at all. Sales rep (forgot his name) was very nice and did not put any pressure on us whatsoever.
2^nd experience is a different story. We ended up purchasing a Tempur-​pedic mattress set (Cloud Luxe) that costs $ 4400. We were so pressured in to buying this mattress. Sales rep named Wayne would not take no for an answer. We told him initially that we would think about it but he was making us feel bad about spending all this time with him, working his ass off, and we’ll end up making a deal with a different rep if and when we do decide to come back. So we ended up buying the mattress. Anyways, mattress was delivered and guess what… I have had 9 sleepless/​uncomfortable nights! So, time to exchange the mattress and they tell me that we have to have the mattress for 30 days before it is eligible for returns/​exchange. Are u kidding me? You’re telling me that I have to suck it up for 30 days? So my husband and I have been trying to resolve this with corporate. Im not trying to get my money back, I just want to exchange it! They won’t budge. They say it is Tempur-pedic’s policy that we keep the bed for 30 days. I called Tempur-​pedic and advised them of the situation and they were more than willing to help me either return or exchange it even if it was less 30 days old. Unfortunately, we didn’t buy it directly from them so there’s nothing they can do but refer me back to Sleepy’s.
To conclude this mess, my husband and I have decided that we are going to return the mattress, get our money back from Sleepy’s, and buy some place else. We’ll stick to what we’re used to, which is a pillow top mattress. Hell, we might go back to The Sleep Number store.

We bought a fairly nice mattress here, a Stearns and foster. First of all don’t expect the mattress you lay on in the store to feel like what is delivered to your house. Sleepy’s won’t tell you this until after you buy it. We came back in to complain our mattress was too firm and was nothing like the store model. They sales person told us that is normal because the beds in the store never get changed and they are constructed a little differently. So, what you lay on is a 4 or 5 year old mattress. This meant for us it felt much softer than a new mattress meaning it will take 4 or 5 or years to be comfortable.
Second, because we bought a fairly expense mattress the sales person went to great length to explain the different exchange policies and that if after 28 days we did not like the mattress, it would only cost $ 160 to swap for a different mattress. When we went into exchange they wanted to charge us over $ 400. The people in the store aren’t even allowed to talk to you about it, you have to get a the phone with someone at corporate. A very rude lady told us that no matter what some sales person told us, we signed their agreement and in the small print it says they charge something different than what the sales person told us it would cost. She did not care at all, she just wanted to get me off the phone. I was persistent, saying they must have delivered the wrong mattress it was so much firmer. After one hour of arguing, she finally agreed to replace the mattress with the exact same model in the hopes maybe there was a defect. They did this for no cost, but of course it was the same mattress so it is just as firm as our first one. So it is still not to our liking. The delivery guys packed the original matress in plastic when they took it back so, Sleepy’s is probably selling someone a used mattress now. Moral of this story is that Sleepy’s would rather waste money giving us a 2^nd $ 2000 mattress that we don’t like then make us happy customers by replacing the one we don’t like with one we do. Pretty stupid.
My recommendation, everyone sells the same mattresses, buy yours somewhere else with better customer service. Once Sleepy’s sold us the mattress they had the money so they did not care if we were happy or not.