Springfield Wrecker Service

Called for a tow and they said someone was on the way. Called back 90 mins later with no tow truck in site and they told me they never received my first call and don’t service my area… which is 3 miles from them. 0 stars.

These guys have a contract with Mercedes for road side assistance. Absolutely the worst service I have ever got hands down. Pretty much in line with all the other reviews. We got lied plenty of times with the dispatcher saying they were «5 minutes away». Original appt was for 8am and after 3 hours they were still a no show. Cancelled our appointment and went with another vendor.

I wish i can give them a negative score. They took a call to tow my car for Cadillac roadside assistance. The limit for calls is 90 minutes, but this company quoted 130 minutes. After 300 minutes and several calls from Cadillac, they never showed up. They told the Cadillac representative that they are cancelling the call because they keep calling for a status update. They hung up on the Cadillac representative. They kept calling for a status update because this company kept sending updates for 15 minute extensions. Every time they talked to the Cadillac representative, they’d say the driver was around the corner… seconds away. This went on for hours. Ultimately, I ended up getting towed by Twins Towing and Recovery (who did a great job… Thanks, Big Al!) to Cadillac. Total wait time was 4.5 hours.

Somehow they have a contract with Ford for roadside assistance. After Ford called several times asking if they were here yet they kept saying they were 10 minutes away. That was not true. Then Ford could not reach them at all so they dispatched someone else. I would avoid.

I wish I could give less than one star!
I got a flat tire last night around 6 pm, and had to pull over in a place where I couldn’t safely change it myself. I called my insurance company for roadside assistance, and they referred the tow to Springfield Wrecker Service. I got a text saying that the ETA for the tow was 8:54 PM. Yes, 8:54 PM.
I figured there must be an unusual need for tows at the time, and added consideration for rush hour. I resolved to be patient. Big mistake.
Around 7:30, a VA State Police officer came and parked behind me with his lights flashing, and stayed there the entire time. Thank God for him.
Around 8:50 I got a call from the tow company, saying that they ‘Had to figure out who to send to me.‘
At some point I called them back and got no answer.
By 9:15, with no word from the tow, I called the insurance company and complained, cancelled the tow, and the police officer offered to call a different company for me.
In the end, he called VDOT, and the VDOT driver set up cones and flares and changed the tire for me.
Do not EVER use Springfield Wrecker. I sat there for over 3 hours waiting for them. Worst company EVER!

Absolutely terrible, unprofessional, ridiculous «service». They were supposed to be here an hour after we called. They called 5 minutes before they were supposed to arrive letting us know they would be 30 minutes late. 30 minutes later, no service, no call. Finally 15 minutes after they were supposed to arrive, they called us letting us know they would be here in 45 minutes. This deal continued on for a few more times. We were appealed. All in all the entire wait time was 3 hours longer than it was supposed to be. When he arrived, he was not at all apologetic and spoke very unprofessionally. I wouldn’t recommend Springfield Wrecker Service for anybody in dire need of a tow. Abhorrent service. Zero Stars.