Staples

The folks at the copy and print center seemed unable to provide me with the simple service of printing a sample copy of a postcard I’d designed. I’d like to make sure it looks good before I go and print 500, ya know?
I brought a flash drive with the front and back of the postcard ready to go, sized properly according to Staples’ website. I went there on a Saturday and was told by the young woman working there that she didn’t know how to help me and that I should come back on Monday when he manager was there. I don’t blame her; she was obviously overwhelmed and hadn’t been trained properly.
On Monday I return and find another employee, who appears ignorant of the prices of postcard printing offered on Staples’ website, and instead tries to steer me towards a more expensive, same-​day printing option. She also didn’t seem to know that black-​and-​white printing on the back of the postcard is free — when the customers who walk in off the street know more about the services offered than the employees, you have a problem.
She says she can’t print me a sample and proceeds to direct me towards processing my order through Staples’ website… something I can do at home online. I found the whole experience extremely frustrating.

These is the worst… Im waiting 1hr 11min, to be attenden, to my plans set printer nut the guy are talking with another client about «the life» and a lazy way is doing his job… very slowwwwww…

Pretty good customer service. I come here ask the time to recycle ink. And buy supplies.

This is staples and it has what every other staples has in regards to materials. One thing this place has that others don’t… A disgusting bathroom. I have been to truck stop bathrooms that seem like spas compared to this place. Trash EVERYWHERE on the floor, no toilet paper, soap dispenser broken, clogged toilet, feminine products of the floor, what I can only assume is old urine and feces on the toilets. REALLY!!! How can the employees even use it? I almost walked out without buying anything just so I could take a shower. It’s not like this place gets heavy foot traffic so how could it get like this if not for months of neglect and abuse. This is the sole reason why I won’t come back here. If you run your store like that then why should I support you?!? To add… I strolled around that place for awhile looking for certain items and I did not have one employee offer to help or even look my way. At one point I watched a shopper stop an employee for help and he dismissed her saying that he was helping someone else… He wasn’t. This place needs a surprise visit from corporate.

I’ve already been aware of the bad customer service at this location due to multiple mortifying experiences there. I had no other choice to return as this location is right behind my office building however each visit gets exponentially worse.
Just the other day I — 5ft small Asian girl — was struggling to haul over a box of 5000 printer papers while the employees just stood there…
Anyways, due to an urgent inquiry, I placed three separate orders in the morning for an «instant pickup (same day turnaround)» on business cards from this Staples. At the end of the day, I called in to confirm my order has been prepared before making an useless trip. They tell me, «Honey, we don’t know where you order is. I can see that you placed them but we can’t find it.» Uhm, I don’t think I paid extra money to wait on unorganized vendors to do their part of the job. Just because I sound younger on the phone, you feel comfortable enough to address me as «honey»? Where is my apology for my missing order? …Never again.
After being on hold over the phone for 20 minutes, they told me they didn’t have business card paper and to go somewhere else. No advanced notice or apology was ever provided.

Welcome to Staples.
That should give you pretty much all you need to know. There is absolutely nothing special about this location, but on the other hand there is nothing particularly wrong with it. Having been here a few times, I can tell you that sometimes the staff is attentive and polite, sometimes they an outright ignore you and seem like they’d rather be anywhere else. The store layout is about the same as every other Staples, and in general things are easy to find.
The only major problem with the location is that the parking lot can be chaotic since Foxfire Grill, a Firehouse Subs, IndAroma, and a Starbucks are in the same plaza. However, if you want a bit to eat, Foxfire Grill, a Firehouse Subs, IndAroma, and a Starbucks are in the same plaza. So the parking is kinda a push.

Poor service. Was not even acknowledge by the lady at the print and copy center or anyone there. You cant even find a store associate when you have questions. I waited in line and received no help so I left! I went to the one in falls church on gallows and I was in an out in under 5 minutes

Horrible customer service. We were looking for a shredder and it was listed online for much lower. We asked for assistance and the guy said he would look it up. We waited for 20 minutes and when leaving, we saw him hanging out talking. We were going to make other purchases, but left it all. The workers there are clearly miserable and it shows.

Poor Customer Service!!! I got a great deal on an advertised computer. When I got home I noticed the computer in the box was not the right model and was not as fast as the the one I wanted. After three weeks of calling the store to see if I could get the original advertised computer or one with a comparable speed, my only option was to keep the slower computer or return it for a refund.

They have a good selection and always helpful staff. I only had one problem there, which involved their printing services. I went in to have several documents printed, but all of their printers, color and black/​white, were out of service. The girl behind the counter was informative though and even wrote down the address of the nearest location.

Last time I went in they had 2 people at the door greeting everybody and employees walking around the floor asking if anybody needed help. Obviously I was not the only person complaining about lack of service. Nothing more could really be asked for out of a Staples.

I came in here to get some docs printed and laminated. Natasha, the person working at the print dept, was very friendly and was extremely helpful and informative. Although I had to wait a few more minutes because she was finishing up w/​some other customers. The other customers left w/​a smile and so did I.

Wow… this place has only gotten three 1-​star reviews?
To me, it was a very standard Staples experience. I didn’t really think the customer service was all that bad… but then again I knew what I needed and was in and out as fast as could be.
I loved the fact that there was an Indian place next door.

This store has the WORSE customer service ever. People who work there (either at the register or elsewhere in the store) don’t seem to care about the customers. I’ve been there numerous times because it’s in a convenient location, but every time I needed help, no one was really helpful. No one seemed to care about helping you. Very disappointing.

Two bad experiences at this staples store.
1^st Bad Experience: Ordered something online and went to do an instore pickup. They were very unorganized, and had packages opened and scattered around. After about 45 minutes they finally found my package contents. Since all their packages were opened and were scattered around. What a waste of time, do not do instore pickup at this store. The clerks behind and the assistant manager were very rude to me and treated me as if I had all the time in the world.
2^nd bad experience, I had a problem with an online ordered shipped to my house. And there was a damaged item, so I called the staples number, they said I could return it to the store. I went to the store and they said I could not return it (because they didn’t carry it) and treated me like I stole the item or something. I had the receipt and order package invoice as well. I wasted 15 minutes arguing and they told me to call staples online (to mail it back or whatever) which I did before coming! l. So I drove to the staples store near springfield mall, 3 minutes returned and done. Note that they didn’t carry it either. I knew because they told me I couldn’t exchange it if I wanted to because it was not at their store.
I will not return to this staples ever again, and advice other people shop at another staples.

Wow. I mean, wow. What started off as a pleasant experience has spiraled into one of the worst customer service experiences in recent history for me. I purchased an office chair (for the small business I work for) some weeks ago. I got it home, put it together, and it turns out it was the wrong chair. So, I took it back and exchanged it. I then put the new chair together and not moments later did I realize it had a whole in the seat. So, I call the store, tell them my dilemma, and ask them to kindly put together a new chair for me (I just didn’t see myself putting together a third chair for the love of Christ). The clerk (who said she was the manager– and I know this not to be the case, as the ‘actual’ manager (on the first chair/​purchase) had checked me out the first go round. The manager is male… unless she’s had drastic some work done in the past two weeks…). She was unapologetic and curt. I was astonished. I had been nothing but understanding from the get go and I didn’t figure I was asking much given the inconvenience on my part– but well whatever. She took my name and number and said she would call me when it was ready. A week and a half goes by, so I go in today to see what the delay was, I was presented with a chair that had apparently been waiting for me for days. No call. Nothing. And she (it appeared I was presented with the woman I spoke with several days before) she was unbelievably rude. WOW. RETAIL FAIL.
Although the store is nice, open and seemingly well-​organized. I will not go back. I’m a pretty chill customer. You have to really screw up to make me this mad. Job well done. I figured it was worth my time and karma to pass it on :)