Stoneman Landscaping

UPDATED REVIEW:
So I am updating my review because the person called me back immediately after seeing my original review. I bumped it up from 2 — 4 stars because she made the effort to call. Obviously Unilocal Reviews is something they monitor which I hope means they are interested in customer service.
ORIGINAL REVIEW:
First of all, I didn’t have services with Stoneman so this review is purely on customer service. I ran into difficulties communicating… which was mentioned in other reviews… and requesting an estimate was difficult. I found Stoneman because it was listed on Unilocal’s Top 10 in Loudoun County. However, they don’t go to Sterling, VA, so I’m not sure how that happened. Also, when I called the number listed on website, the woman sounded pissed that I was calling. After I asked to make sure the number was correct, I proceeded to tell her the services I was interested in. Instead of responded, she rudely told me to call back later. So… yeah…not a good start and I’ll keep looking. Too bad for them as we had a pretty big job!

Alberto and his guys did a great job. I called to schedule a quote and he came the next day to asses the job. He was able to schedule me to get the job done the very next week. He finished our stepping stone walkway in 1 day. He was professional, had a great price and worked fast. With most contractors, even the small jobs turn in to a headache. Not with Alberto, he did a great job with absolutely no issues. Would definitely recommend to a friend.

The crew from Stoneman Landscaping tore out an large, old, sagging retaining wall and put in a new one, plus added a new fence around the property while they were at it. The prices were reasonable and they were able to get started quickly. The only reason I didn’t give 5 stars is that some of the communication was lacking — I wasn’t exactly sure what time the crew would show up each day (if at all that day) and which piece they would be working on. Not a big deal, but I was traveling and have dogs so there were a few things I needed to manage with the fence being down and the backyard being worked on. Be proactive with questions and you’ll be fine! The owners and crew were all very nice and I would use them again for future services.

These guys really delivered! The patio is *perfect* and Alberto even brought the guys back out to do a change the wife requested after the initial work was done.

Alberto and his crew did a wonderful job installing a backyard stone patio for us. We had a large driveway with an unnecessary turnabout that was taking up too much space in our small backyard. Alberto worked with me to design a space that included removing the turnabout and making the patio a more usable space. The crew also saved some of the sod they had removed for the patio and moved it over to the cut-​out area, and it’s as if the turnabout was never there! The crew started on time and finished within the time he had estimated. I would definitely recommend Stoneman.

I was very pleased with the work that Alberto and his crew did on our backyard. He and Evelyn were extremely responsive, which seems to be a rare quality for the landscaping companies in this area, and the project turned out better than I had hoped. They completely transformed our tiny, ill-​maintained backyard into a space where we really like spending time. I can’t recommend them enough.

Stoneman built a terraced retaining wall on a steep hill. The hill had been difficult to manage, was always full of weeds and very unattractive. The price was very fair. We have been so pleased with the work, that we asked him to make a path in another area of the yard reusing bricks from an old patio. They did a beautiful job! See photos! Highly recommend!

Alberto did a great job cleaning up the property.
Bushes were trimmed back, stones were set in crushed gravel, gravel was put down on driveway, weeds were pulled, 9 yards of mulch was put into place and it was done in a professional manner and on time!
I will have them come back out to help again.
Patricia
Property Manager
DC Area

We had a great experience with stoneman from beginning to end of the process. We needed a retaining wall rebuilt, and an existing patio torn out and replaced with wood deck and pavers. We found stoneman to fall in the middle of the many price estimates we got, but to be highest on the list of quality and flexibility. The job was done very quickly, and with precision. They communicated with us every step of the way (by email and phone, which was really helpful during the workday) and when things were different than we expected or than what we were looking for (it’s hard to always know what you want until you see it), they immediately changed it to our specifications. This was the first time we had ever hired a contractor for such a big job, and we were really nervous. But we couldn’t be happier with our experience, and we can’t wait to enjoy our new deck!

Alberto and his crew did a great job. Alberto made some great suggestion and was very helpful. I will use them and would recommend them for other people.

The owners contacted me about my bad review and said they apologized and were professional and would prove it. After another visit and conversation, I opted to have them build a deck instead of a patio. They used a sub-​contractor but supervised the work, mainly because the subcontractor did not speak English. Alberto was flexible and worked with me to do a very good job. Based on my experience, I may use them again and would recommend them.

Alberto and his crew did an awesome job replacing both a concrete and red brick walkway at my house. Alberto had good suggestions to offer along the way and I’m really happy with the final product. I’ve had a number of people walking by the house who have stopped and asked me for the phone number and name of the company who did the work.
I will be calling Alberto and Evelyn the next time that I need hardscaping or landscaping done.

To add to Serif E.‘s review, I would highly recommend Alberto and his business and we will certainly use Stoneman Landscaping for any future work. They were punctual, competent and extremely detail oriented – all for a reasonable price.
Even a few months after the job was completely done (and done well), we had one small issue with the gate latch and he replaced THE ENTIRE GATE at no extra charge. He really takes pride in his work and is very customer-​friendly. I would recommend Albtero to anybody doing stonework, fencing or landcaping.

This family run business was a gem to find! Alberto and his wife Evelyn took my initial call, arrived that evening for a site visit and started as soon as we gave them the thumbs up (and started while there was still snow on the ground!). They were prompt, efficient and responded to texts, which was great for me!
Our project was to replace a rotting old fence, rip out some decaying planter boxes and put in a new paved walkway and small stone wall. I researched doing each project individually (the fence person, the landscaper, the stonework) but it was all such a hassle and pricey. I was thrilled to hear Stoneman could do it all and buy new plants for me at wholesale prices. Alberto and Evelyn came to my house together, they frequently checked in to see if I was happy and the price was very reasonable. I felt comfortable throughout the process. Alberto also steered us in the right direction as far as what supplies were best and what could be comparable but with better pricing.
Additionally, they were working so fast that I actually forgot to tell them I wanted a small break in my stone wall. Alberto didn’t flinch but rather just said «I want to make you happy» and he made the fix with no additional charges. I am very pleased with their work and will absolutely be using for all future projects.

I would recommend Alberto and his crew to anyone. The price was reasonable, and the work was top notch. Alberto extended my patio, and matched the stone that was already oin place. Do youself a favor, and give them a call.