The Bug Man

Joel did our termite inspection for our new home. After we moved in, we discovered extensive termite damage in our crawlspace. The damage was obvious — Joel missed it because he didn’t even go into the crawlspace.
We called him to ask him if he would cover the damage. At first he said he wouldn’t then he decided he would. He said he made a claim to his insurance, but then later said he hadn’t yet. He also said was delayed because his repairman doesn’t use email.
We let him know about this in April 2014 and we still haven’t had anyone here to complete the work. (I will update my post when the work is completed *see below*) I have called and he hasn’t returned my calls. He is slow to return emails. He seems motivated only when my real estate agent gets involved — perhaps because he doesn’t want to lose her office’s business.
If he would have said, «My mistake and I’ll take care of it.» And then immediately taken care of it, I would have rated it five stars. Everyone makes mistakes. But he has been dragging his feet and shifting blame from the beginning. I wouldn’t trust him or recommend him.
EDIT: Joel’s insurance company eventually paid completely for the repairs. We are happy with the end result of this issue, but disappointed at Joel’s lack of professionally and the time it took to resolve it.