The Encore

I wish 0 was an option. DO NOT LIVE HERE. The management is terrible, maintenance doesn’t fix any issues quickly or thoroughly, no security, no one answers the office phone, they close early, paper thin walls in the units… awful.
I moved in in September and moved out in January because of all of the issues I had. I’m not really a picky person, but do expect to get what I am promised and paying for. I moved from my prior apartment complex where I really had no issues whatsoever simply because of price when my lease ended, but have never encountered anything like this.
On the day I came to pick up my keys, I made it clear that I work nearby until 5, so I could be there unquestionably by 5:15 and originally was told that it was fine because the last move-​in appointment for the day is at 5:30. I said that I would have all my necessary paperwork so it should be easy. I got a call at work around 4:30 stating that I absolutely had to be in the leasing office by 4:45 in order to pick up my keys and go over things, and because the office closes at 6 and my movers were set to come the next morning, I rushed out of work early. Upon getting to the office at 4:45, I was told that they were still working on my apartment and they did not have the keys ready. I sat in the office until 5:45 when someone brought the keys. That is unacceptable to begin with. Then, I was told that the fob system wasn’t working, and so they could not provide me with a fob because it hadn’t been successfully programmed, so they gave me some keys to unlock the door to the building and told me to check back a few days later.
Upon getting into the apartment, it was a mess. While the sink, toilets, bathtub, etc. were clean, the patio had obviously not been touched. There were cigarette butts scattered around, dirt and dust all over, etc. The carpets have massive stains in the bedroom and living room. The walls have gouge marks and paint chips and drips everywhere. Electrical faceplates were completely cracked and falling off of the wall. The front door was all scratched and obviously not painted. The windowsills were dirty, and there was a dirty rag sitting on the counter. I tried to call the office back, they stated that they were going to call the maintenance folks and call me back, which they never did, and then the office closed at 6. As my movers were scheduled to be here at 9am the next morning, I had to spend my night cleaning the apartment and trying to figure out how to get rid of the stains.
About 3 weeks after I moved in, I went out to get my mail and realized that there was a new lock on the mailbox for no reason. I had not requested new keys and there had been no problems with my mail delivery. I had to pick the lock to get my mail and did not get the replacement key for my mailbox for 2 weeks after calling almost every day. I had 2 packages stolen out of my box during that time. I tried to use my dishwasher for the first time and it smelled like it was burning, so I turned it off and put in a maintenance request. I didn’t hear anything back for 4 days so I called to ask about it because I was told that maintenance requests were usually addressed within 24 – 48 hours. I was told I would get a call back in 10 minutes, but never heard back that day and had to call back the next day to get a response.
In addition, and possibly the most concerning issue, the security for my building has been broken since day 1 — the same as the other person wrote above. I still had not heard anything about the fob system about a week and a half after I moved in, and had no access to the gym or clubhouse since I never received the fob because I was told it wasn’t programmed when I moved in, so I stopped in one afternoon to pick it up to at least access the gym or clubhouse. It has now been 3 months, and I’ve been promised countless times that the fob system would be fixed that week, but the fob security system still isn’t functional. On top of that, the lock on my building door has been broken since I moved in, and since the fob system also isn’t working, there has been ZERO security for our building since I moved in. As a young female living alone, I do not feel safe here without that security, and that is a large part of why I chose this apartment complex in the first place. It is also part of what I pay for in my rent.
I also second the sound issue addressed on the old page– the walls are paper thin. The size and prize of these apartments are nice, but it is NOT worth what you pay for. Do not move here– save yourself the trouble.

Warning Warning Warning! Please do not waste your money or time here. I have several reasons to not live here outlined below:
There is a rat problem that is cause by bad trash dumpster management. Rats will get up into your car and make a home in your engine area. They chewed my car wiring up and it cost $ 300 to fix. The residents that live here don’t even throw their trash into the dumpster. They throw it on the ground! The apartment just started trying to fix the issue by implementing a trash valet service at night and there is still trash all over the place daily.
The pet deposit fee does not go towards damages or repairs and it is non refundable. What is it for then?! They charged us to clean our carpets and we already steam vac’d them and they were spotless with zero stains.
The area is terrible and the quality of residents has completely changed over the past two years. Many Middle Easterners just moved into our building and they stay up all night and their kids run around yelling across the complex. They do not sleep at night at all and they is all the sudden an influx in trash in the parking lot and on the steps.
I could go on a lot further, but I will end with management. There has been more management turnover in the last few years than the coaching staff of the Tennessee Titans. Ever manager tries something new, but NONE of them look at the biggest problem of all – the leasing staff. One of the leasing agents lives in my building, and my building is the messiest of all! Show some pride in what you do and take care of where you work. They are not professionals at all and we have had a lot of mail lost.
I do not want you to make the same mistake I did by moving in here. The surrounding area is not very pleasant either. Good luck on finding a place to live!

DO NOT MOVE HERE! First of all, you pretty much have to beg the management to have a maintenance issue resolved. When I first moved in, there were may maintenance issues which required attention. They were not addressed until the third week when I had mice issues. Yes, I had mice in my apartment only a few weeks after moving in. Since moving in, I’ve had reoccurring mice issues. That is only my first complaint… Second, they call this place «luxury», but is is far from luxury. If you pay attention to the terrible paint job to the extremely cheep carpeting, to the poor performing dishwasher, you will know this place is anything but luxury.
Save yourself the trouble and do not bother moving here. The only reason I moved here is because of referral. I should have taken into consideration the terrible reviews.
The only good thing this place has going is the location, and the curb appeal.
I can go on and on with the many things that bother me about this place, but I hope you get the point and take my advise. I wish I took the advise of other Unilocalers before making this big mistake.
If you don’t believe me, look at the reviews listed under «The Encore Apartments». They have a 1.5 star rating.

I ended up moving here last minute in January. They offered my roommate and I a great deal…2 br/​2 bath for just $ 1625. Free parking, ²⁴⁄₇ gym, free shuttle service… When we went to tour with with Ashlee Clift it seemed like a legit place considering the last minute circumstances. At first Ashlee was super helpful, of course, cuz she just wanted to get our money.
We went 2 weeks without A/​C in March and no one cared no matter how many times we complained and called for help. It finally got fixed once the «part» arrived. In June the same thing happened except this time it lasted 3 weeks in the dead middle of summer. Apparently if the temperature according to them isn’t above 85 its not considered and emergency and they won’t care about fixing the air. I complained to someone above Ashlee and said I wanted some form of pro rated rent for that month and they only took off $ 150 rent.
The building I was in had a whole lot of issues too. The entrance door that needs an access key or fob to entered was not functioning for over 1 month! How hard its it to replace a part in a very common door?! My building faced Seminary Rd. so basically anyone could go in and out. This was very upsetting considering its more of a safety issue for residents. The keys were not functioning for many of the residents either but apparently unless everyone in the building complained, they wouldn’t do anything about it.
The worst experience of all here was the processed of moving out. I ended up getting a job out of state so I needed to get out of my lease earlier. You would think the management would help out and the lovely Ms Ashlee would too since she seemed to be so eager at first to help with anything. WRONG! I tried to do things legally and get a replacement to live in this mediocre place and once I did I needed management to help out with the paperwork. My replacement had to send all her information about 3 times because they kept giving her the wrong contact info. they would loose her paperwork and the last time because Ashlee was in charge of this lease but decided to go on a two week vacation and not notify anyone about this lease transfer. How irresponsible and unprofessional can a person be?! I had spoken to her weeks in advance and wanted to have everything ready… my paperwork and my replacement approved to move in. As if moving out of state wasn’t stressful enough, The Encore didn’t help. I ended up talking to an acting supervisor twice basically begging for them to do (their job) an applicant background check. Something that usually just takes 24 hrs took me over a week. I called Bonaventure and left voicemails and they never helped out either.
The worst part is that these crooks stayed with my REFUNDABLE $ 250! They other girl, Andrea, who worked there wasn’t much help either. Anytime I called with a question, she didn’t have an answer or told me she is not in charge of «handling that situation» Overall the main management sucks and the staff at the Encore and incompetent people who lack communication and work ethic. I’m happy I no longer have to waste my money on this trap.
By the way… this place is not suitable for people who are light sleepers. You can literally hear everything movement from everyone! It’s bad enough that I had to hear my roommate but its worst that the upstairs neighbors sounded like they were dropping dumbbells all day and night. Every door or drawer opened or closed, I heard. It was basically like living under a stampede. And the downstairs neighbors didn’t help either; blasting music with loud bass at all hours, add the scent of their weed infiltrating my air vents… it was a miserable 8 months here.
Glad I am out!