The Home Depot

NOT impressed: 2 weeks after the blizzard I go here looking for a snow shovel to replace one that got broken a couple weeks before, and they had restocked their rock salt and ice melt. However, an employee told me they had DECIDED not to restock snow shovels because they figured it probably wasn’t going to snow again this winter. Here we are at the BEGINNING of February with another month and a half of winter to go, and these people didn’t restock snow shovels because they «predict» it won’t snow again. Who are they? Meteorologists? We’re only a little over a MONTH into winter. The bad thing is that it IS suppose to snow again here in a few days and THIS place is not prepared… because they «predicted» it wouldn’t snow again and chose not to restock: Let’s leave weather predictions to the weather people, please. Why would you restock ice melt and rock salt, but not snow shovels? The times you need ICE MELT are usually times you need also need a SNOW SHOVEL. Utter stupidity. Won’t be going to this place again.

If I could give this store no stars I would. I have never in my life experienced such terrible customer service. I left your store disgusted. I have never been treated like such a burden by a customer service employee in my life.
My husband and I were looking for a smaller chest freezer. Pretty simple, right? Apparently not.
We had just come from another Home Depot store that was sold out of the freezer we wanted. No big deal, your store had one in stock. So we headed to your store, and searched for awhile but couldn’t find the freezers anywhere. First, you would think that if you want to sell things that’s your store carries, those products would be displayed so that, I don’t know, people know you sell them. But what do I know. We finally did find an employee in the appliances. I have never felt like such an inconvenience to an employee working is customer service. She could hardly be bothered to help us. Mind you, she was literally standing doing absolutely nothing when we found her. She said she didn’t know what freezers they had. Okay. So my husband asked if she could look online. Her response was «I can’t find the freezer without a model number or SKU number» really? So my husband called the store we had been to previously to get the information she needed. Again, this woman could not have been any less helpful.
At this point I sat down, unable to listen to her any longer tell us how she couldn’t help us, or didn’t know the answers to any questions. If my husband hadn’t been with insisting we needed the freezer that day, I would have walked out and NEVER given my business to a company that allows their employees to treat customers so poorly, and have so little knowledge. But I digress.
So at this point we figured out which one we wanted. Now started the over an hour search for the freezer that NOBODY could find. With my husbands help, they did find it. In a completely different section of the store. When it was found, the price was $ 30 more than advertised at the other store. She said she didn’t know why they were different but she couldn’t match the price. At this point we were the biggest burden to this woman. We didn’t argue, but rather chose a smaller, less expensive freezer. Again, nobody was able to find it. Naturally, it wouldn’t be located next to the other freezer. My husband asked how long it would take. Her response «I don’t know» walked away. He asked another employee how long «I don’t know» he asked who he could ask, this mans response was, «nobody is going to know».
At this point my level tempered husband was irritated, which is a difficult thing to do. He requested that we pay for it and Come back when they’ve found it.
The gentleman at the register was helpful. Apologetic for his employees, but nonetheless disorganized. This store is a circus. Nobody knows where anything is, where other employees are, or what is going on in general. It took 30 minutes just to check out.
I work in customer service. I just simply cannot make sense of how we were treated or how a store can be run like this. I was in awe. We will never give you business again. Ever. I would rather pay double the price than be treated like we were. Absolutely disgusting.

Home Depot sucks!!!
I placed an over a $ 3,500 order on appliances with you a month ago. I waited for the appliances delivery last night till 9pm and the person never showed nor called. When I called HD today I was told the person was running late last night, didn’t bother calling and now have to wait till Sat (another 5 days) for my ealierst delivery date!!!

Ok place to go

I was there on the evening of nov30, 2015 and purchased a Huskey mobile work bench. I had some questions and Larry in hardware was seriously incredible. He answered my questions, grabbed me a cart and also recommended another product. He even helped me attempt to get it into my car. Turns out my trunk wasn’t big enough for my purchase so enter Tommy at the customer service desk. Great guy and helped me rent a truck in a minute. Both Tommy and Larry went above and beyond. I’ve been to this home depot for four years and i’ve never found anyone as helpful as these two. Seriously, great customer service!

Horrible store. The staff doesn’t care and is completely bothered when you are there with a problem. I pray that Lowe’s comes more dominant in the DC area. I am so sick of getting laughed at when shopping at Home Depot.

I would recommend this Home Depot for every day purchases, but would not recommend the flooring department. My husband and I ordered carpet for our townhouse, and one day before it was scheduled to be installed, when I was calling the installer to confirm the time they’d come to our house, the installer told us that Home Depot let us purchase carpet that was discontinued! We bought carpet that didn’t even exist! It was really frustrating that no one realized the mistake. We went into the store to get our refund and they acted annoyed at us. Since the refund was such a high dollar amount, we had to wait for a manager to refund the transaction. Ridiculous. An «I’m sorry for your inconvenience would have gone a long way.»
One bright side to this store, however, is their garden section. I’ve gotten some really lovely geraniums and herbs that have all grown into large, healthy plants.

Neighborhood hardware store. Convenient. Walking distance.

This review is partly for The Home Depot but especially for Mike in the paint department, who delivered just about the best customer service experience I’ve had anywhere. I went in earlier to day to look at paint colors for an accent wall in my new apartment, having little experience with painting, other than a project I did about 7 years ago (whoo). Mike kindly explained all the different types of Behr paint — the goods and bags — along with sheens and all sorts of other things in which I really wasn’t well-​versed. He was super friendly and went out of his way to ensure that I would have everything I need to tackle the painting job tomorrow.
As far as the store, I don’t go in here super often but have generally always been able to find what I need. It’s sometimes hard to find an associate to ask questions of, but never impossible! Shout out to Mike for being awesome.

Why can you NEVER get help in this store. Everything is in someone else’s department. Whoever manages this store needs to be shot in the face and stop wasting air. Lowes please open a store in this area!!!

I wish I can put a zero!!! Jackie from return and exchange was very rude and disrespectful! She was upset Bc I had so many thing to return and she said we will be here a long time! I explain to her well that’s fine with me and she was saying oh lord! This ridiculous I said excuse me and was very rude!!! I do not recommend this Home Depot especially after spending over 10,000 dollars!!!

Overpriced, disorganized, annoying salesmen trying to sell windows/​siding. Take the extra time to drive to Lowes.

I am updating this as I did write customer service for Home Deport. They responded quickly and offered me store credit for the seed as it was so close to expiration. I appreciated this very much. However, if I do buy seeds from them again, I will be very careful checking expiration dates.

I stopped by this Home Depot for the first time when I was at nearby Landmark Mall the other night. My neighborhood Home Depot is normally crowded and lacking help, so I was shocked when I walked in and found all these employees just waiting around, eager to help.
It was about an hour from closing on a weeknight, so maybe that’s why. There weren’t many customers there, so it was like I had the place to myself. I walked in with a refund and was immediately helped by 2 friendly ladies.
I then went looking for the lighting section because I needed a new bathroom light fixture. The moment I stepped from the refund/​exchange counter, another employee asked if I needed help and directed me to lighting, where a lighting specialist was waiting. He took one look at the old fixture I brought in and helped me pick out a new one just like it. He was great about explaining how to install the fixture, and it helped that I could show him pictures of the installation site. He then took me to the lightbulb section and picked a bulb out for me that fit my needs.
The whole visit was so fast it made my head spin. I got home and everything was easy to install and fit perfectly. Why can’t my neighborhood Home Depot operate like this one? Maybe it’s time to move to Alexandria…

They usually have what I’m looking for and thankfully I check on the Home Depot app before bothering. As many times as I’ve been there the check out lines have never really been long check-​out lines.
The one thing they NEVER really seem to have and haven’t in a very looooong time is HELP! Generally speaking most Home Depots haven’t had Customer Service let alone good customer service in some time! If you don’t know what your looking for or were to find it you will be spending some time to find it.

We came in here looking for a timer for our Christmas lights and also to browse what kinds of Christmas decorations they have. One of their employees came up to help, and not only did he show us the location of the timers, he also gave us some recommendations and features for each. I was impressed with this type of service as most of the sales associates I’ve encountered at other big box stores seem to be checked out and don’t really care. They also have a nice selection of artificial Christmas trees and lights with inventory that hasn’t been completely picked on (ahem, Target). Walking around Home Depot makes me want to buy a house and furnish it with materials from Home Depot. The one downside is that they don’t have any machines for price check — you have to wait at the customer service counter, which could be a crapshoot for lines.

Not a bad location I haven’t had to order nothing from these guys. But I have from the ones at little river Abs the service is horrible and is mainly street toy already made the purchase and got it delivered. If you need good service little river is not the pave to go to. The mill works sir department in particuler.

This place can very much be hit or miss. I’ve learned a trick that if I really want good advice or some solid help, to go in early as possible during the weekdays so that I’m getting the older, more experienced workers. Weekends or night shift guys, in my experience, will either give you bad advice (not admitting they don’t know what they’re talking about) or just say they will help you then disappear in the back room.
One of the instances, my wife ordered something to be assembled and delivered (since I wasn’t home), the guy helping her made it sound like it would have been assembled and delivered the next day. Three days later, she called to talk to the guy that had helped her, and was told he was on lunch. Hours later, she was driving by Home Depot, and stopped in to handle the situation with the guy. She was told he was on lunch break again. She had to get snippy and left her number to be contacted about when it would be delivered.
Problem after problem after problem.
Do you need something? You know what it is, and where it is in the store? Great place to go. Otherwise? The trips to Lowe’s on route 1 will be well worth it.

Worst. Home Depot. Ever.
This store is the definition of how *NOT* to run a business. The majority of the staff, especially the apron wearers, were not only unfriendly, they were unhelpful, rude, and not in the slightest interested in helping any customer, or in selling anything.
I went in to purchase a grill. I knew exactly which one I wanted, and that the store had 7 in stock. I had the page pulled up with the photo and SKU to make it easy to find the exact grill I wanted. We’re talking someone ready to spend $ 350-​$ 400 on a grill and accessories. You’d THINK that would of interest from a store that, you know, sells things.
Went into the grill area and looked around for an «apron» to help find the grill, after we couldn’t locate it on the shelves ourselves. Reggie and his posse showed up. Two in Home Depot aprons, the third wearing a Team Home Depot T-​shirt. The third guy was the «customer». I asked if they could get someone to help me locate a grill I wanted to buy. Their response? «We’re busy helping a customer right now.» Indicating the guy in the Home Depot T-​shirt who was clearly a friend, and who didn’t seem to need any help. Then, instead of offering to help after they were done, they simply wandered off.
Went over to customer service to ask for help. Two sat there not interested in helping any customers waiting in line. Stephanie was there, eating, drinking, talking with food in her mouth — completely annoyed that actual customers should be intruding on her time at work. The «If only we didn’t have pesky customers» attitude. Don’t worry, with service like this, this Home Depot won’t need to worry about customers much longer.
Got one to ring me up for the grill. Didn’t bother asking about propane or anything else, so I figured I’d get those later, and maybe from another store. She promised someone would get the grill and meet us in that area. We went over and waited. No less than 8 other «aprons» wandered about, as if they were doing their best to avoid customers. Not one asked if we were being helped, or if we needed any help.
Then Matt finally came to the rescue. Younger guy actually wanted to help us, went to track down the grill. One of the managers was already out in that area of the garden center, where a guy was lowering a pallet of them with a forklift. Finally some progress. Matt helpfully offered to get a flat cart, and get the grill and bring it to the front of the garden center.
Checked out with a bag of charcoal, and asked for a propane tank. That part went well enough. The other guy at the propane area was also very helpful and friendly. If it wasn’t for him and Matt, I’d want to give even less than one star.
Compared to other Home Depots in the area, including the one in Fairfax, and my «home store» of Falls Church, this is THE WORST. Had the grill been available at my store, I would never have journeyed here. As it is, I will rather order on line and have it sent to the Falls Church location instead.

This store generally has what I need and there are people who can actually help you most of the time.
Today I went there and asked where I can find a metal file. The guy working in hardware asked me if I want a round bastard or a straight bastard. It turns out the nail files are called bastard. Search the home depot website for bastard and you’ll see