Verizon

This 5 stars is for Solutions Specialist, Ralph Gogliormella. Ralph was the best customer service representative I have ever experienced at a Verizon Wireless, and probably top 5 in any aspect of customer service. He was extremely helpful in assisting me with one to two upgrades and purchasing a new iPhone. It was a rather complicated ordeal with family share plans and even more difficult with Verizon’s newer rules on upgrades. However, Ralph knew exactly what he was doing and explained breakdown in prices so I could comprehend how the new upgrades would affect my bill. He was just super helpful! I honestly wanted to give him a huggggggeeeeee hug and kiss on the cheek after he solved my issues, but thought that was inappropriate, and perhaps that would’ve landed me in jail. Lol! So, I am taking to Unilocal to say if you ever visit this store, ask for Ralph! I promise you that you won’t be disappointed! I myself may just stop in to say hello every once and a while just because! Ralph, if you’re reading this … Not sure if you remember me and my use of like 30 gb of data per month, but thanks a million!!!

I upgraded service from preferred to extreme. Verizon tacked on a charge of
$ 64.99 for the ‘service’ of upgrading me. This charge is not mentioned anywhere on their site or in their confirmation email. The site is slow and often unresponsive. The Chat function was useless and did not come close to answering any of my questions. Verizon is also EXPENSIVE. I can’t wait till my contract is up.

Stopped in today intending to upgrade my phone. A gentleman stopped me at the door, took my name and cell number, and told me that they would call my name when someone was available to help me.
It seemed to me that employees outnumbered customers, but after spending more than 15 minutes looking at every display in the store I decided to leave. I went to the counter and said «I need to run, you can cross me off your list», to which she replied «OK». I waited a moment, then suggested maybe she would need my name to do that.
Not sure why they were so slow in the middle of the day during a weekday, it was not very crowded. I’ll order online instead.

I have never had so much FUN in a Verizon store! I had been to this location before a while back (but, it had always been unpleasant T_​_​_​T); since this location is the closest one to me, I decided to drop in out of pure convenience to pick something up for my phone. When I was walking up to the entrance doors, the doors were opened for us, we both were greeted right away, were inquired in how they could be of an assistance, and, then, Jamar, one of the reps, took over. He was RIDICULOUSLY funny (but, extremely professional), efficient, and was just oh-​so-​AWESOME! I think there was a replacement of the whole staff recently, and all were just so friendly, helpful, and sweet! The store has the typical selection of sample phones and accessories, comparable to other Verizon retailers. Located in the Shoppers plaza, there is a large lot (but, just be cautious of the whizzing cars and random pedestrians).
+ask for Jamar!
+friendly and fun staff: D
+located on the eastern part of the Shoppers plaza

I had issue with my phone and the technician (forgot his name) helped me in fixing the phone. It took him awhile, but it was the phone itself that was causing the problem. He was patience and finally got the phone working. I was very please with the service, definitely be coming back for any other cellphone issues.

I had to come on here cause I unfortunately lost my cell phone after a night out. Alesha informed me I would have to go through my insurance. A few days later when I received my phone I returned to the store. Luckily Alesha was walking in at the same time and helped me right away. She was very helpful, kind, and had my new phone back to how my old one was in no time. I will come to this store over Springfield cause of this experience.

This Verizon store is pretty hit or miss in terms of wait time. Last time my wife and I were there (before yesterday) we had two children under 4 in tow and it took us about an hour to even get served. Yesterday, without the kids, we were helped immediately. Go figure…
Long waits and all, this is a pretty good location for service. The staff is knowledgeable about their products and plans. For instance, yesterday it was pretty clear that they were wanting to move us from a traditional plan to the Verizon Edge plan. The deal sounded like it would be too good to be true, but the guy actually ran the numbers and showed how if we didn’t get top of the line phones (which we weren’t getting anyway) we could actually save money by switching. When my wife came right out and asked if everyone was being pushed to switch, he admitted that those who didn’t switch would be pushed eventually. Honesty goes a long way.
To sum up, this location does have long wait times, but also has a great staff that is going to be able to help you.

Not only is the «greeter» utterly devoid of personality but apparently she can not keep track of the order in which people come in. I walked in and put my name on the list to have my number switched form one phone to another. The next person who walked in the door after I waited 15minutes was helped immediately. Over the years I have avoided this location like the plague. My suggestion is you do the same.

How do I start, it was so many great things to say about this store I just do know where to start… 1^st the Greeter at the door met me with a smile and a good afternoon A+, 2^nd all the employees seem to be helping someone but always seem to recognize that I was waiting and they let me know that they will be with me in a moment A++ and last the help that I received was nothing less than Top Noch and with me being a being an ex business owner myself, I do know what Top Noch is and this store located at Plaza of Landmark is that such of store… HATS OFF TO THE MANGER AND EMPLOYEES… remember we can always find fault in something but we you find good we need to recognize that. THANKS CJC
Date of store visit 11/​11/​2014

I walked into the store and was stopped at the door by a gentleman who was helping someone else. There were two other men at the counter but neither one of them stopped looking down to help me. One female employee was sitting down next to an older lady and they seemed to be talking about the employees college plan… I don’t know if they were related or just sharing small talk.
I continued to wait for the first man who stopped me (who seemed to be having trouble with his ipad) and as soon as he was done with the first customer he told me no one was available and that I could go look at the phones on display. I thought to myself, «Really?! You didn’t have to stop me to tell me that no one was available». I then proceeded to walk to the cell phone display case. I stood there looking at the iPhone 5s, 6 and 6+ for what seemed like a very long time. You would think someone would help me by now, but nope. The two men, who by now had seen me walk in did not come to see if I needed help. The girl who was talking to the older lady was still sitting down next to the lady but it seemed they’d finished their discussion… I was ready to walk out at that point. In addition to not getting any customer service, the phone I wanted to look at was locked and I couldn’t get it unlocked… and there was no one there to help me.
After what seemed like a very long time, one of the guys at the desk went to the back room and asked someone to come out. A few minutes later someone came out and when I told them which phone I wanted, I was informed that they didn’t have this phone in store. So I thanked them and left.
I wish someone would have told me right away they didn’t have the phone so I didn’t have to waste so much time waiting around. You would think with 5 – 6 employees, and 3 customers I would have gotten better customer service.

I’m not sure about the previous negative reviews for this store – maybe they have new management or new employees, but it is awesome. I’ve been there twice in the past month with my daughter’s phone (problems caused by deleting programs) and both times we had a great experience. It is well staffed with friendly, knowledge people – service with a smile.

So I was pretty much one of the last people on Earth to get a cell phone. In fact, I may not have gotten my first one if a friend hadn’t asked a girl who I had a crush on what she would think of a guy who didn’t have one. «Uh, that he lived with his mother.» Nuff said, true believer, (yeah I stole that one from Stan Lee) It was off to Verizon for me where I purchased my first flip cell phone. For almost 5 years, I rocked that thing like Captain Kirk asking Scotty to beam until some phone tech convinced me that it was time to upgrade and go where many had gone before.
«But, I’ve really grown attached to this phone.»
«I know,» she said, patting my hand. «but it’s time.»
«I don’t know. I’m so comfortable with it.»
«It’s ok, if you miss it, you can pull it out of a drawer and visit it from time to time.» she consoled. This logic brought me to phone #2, the ultra cool Octane. Yeah, that baby was choice and would still be with me today if the speakers hadn’t kicked out. (Such a relief to find out that it was my phone and not that I wasn’t losing my hearing) Hence, phone #3, an iPhone 4. Through it all this Verizon Wireless store has been there, taking my money and answering my question, and I really only have a few issues with their service:
1) Often, although I have no evidence, I feel that they are more concerned with an upgrade than answering a question. Yes, they do answer my questions, but sometimes I feel as if I am annoying them.
2) Conflicting information: Sometimes I will ask a tech a question, only to find out later that Verizon Wireless Assistance (dial #611) has a different view of my problem. For example, this last week I went in to ask if my Unilocal ap would work in Singapore, because as all Unilocalers know, you get a cool Singapore badge for checking into Singapore hot spots. Yup, I’m a badge hound so I have to have that feature. I explained that the only thing I wanted to do with my phone was check in, write some reviews, and maybe use Safari. I told him that I didn’t want to text or make any calls. He informed me that my phone would not work, and that I would have to send away for a travel phone at no cost but that I might wish to purchase insurance. I countered with the fact that I had been on several trips through Singapore and seen people using iPhones to text and such, but he informed me that I was mistaken.
Well, i guess that is that, I thought, but as I left the store, I couldn’t help but shake the feeling that there had to be an easier way. I called the Verizon help line to discover that why yes, my iPhone 4 would work for Unilocaling and surfing the net as long as I could connect to wifi. Hey, if there is one thing they do well besides food in Singapore its wifi, so all system go, Major Tom.
Now, I’m not really upset with this location, because for the most part, it’s pretty solid. However, I just wish they did a better job of listening to their customers.

Part of a greedy and corrupt corporation I will cut ties to. Employees are poor «communicators» and not trustworthy. When speaking on the phone with one he was talking to another customer on a different phone

Attitude and more attitude. I’ve been stuck going to this store for several years having purchased my phones there. It’s not the fault of the customer service reps that Verizon’s policies for everything about your phone after the sale is not their responsibility. Verizon Wireless wants to sell the phone to you and absolutely nothing else until it’s time to up-​sell your next purchase. VERIZON — check yourselves on this! It’s really awful to buy a piece of technology and provide no in-​store support thereafter. Something wrong with your battery? They don’t sell them «go to a battery store». Something happen with phone functionality? You’re sent to the 3^rd party insurance carrier who charges ridiculous costs for a refurbished phone and call the cost a «deductible»…that’s if you even opted for the insurance.
All that aside, the reps at this store just don’t care after they close the sale. They seem very bothered by any service issues that are not related to the sale of a new phone. I don’t want to switch to Apple products but I know that the follow up customer service issues are provided there. Ugh.

Purchased new iPhone and within 6 months the charger died. Was told by the manager that Verizon doesn’t guarantee the product & I would have to take it up with Apple. One call to Verizon wireless support not only found out he had NO idea what he was talking about & they FedEx’d a new charger to me. This is not my first time in that store but the service remains constant-​POOR! They tell you whatever is necessary to get you out the door as long as it does not involve work. DONE!

Find it really annoying that this store makes you more than 20 minutes to deal with this 5 minutes exchange. I called Verizon tech support while I was at this Verizon store and the guy from *611 was laughing about how I was doing tech support with him while I was waiting for Verizon store to get their act together… funny

Assistant manager was frustrating beyond reason. This is not the verizon store to go to if you are looking for them to help you out with a replacement phone. The staff was friendly with exception of the guy that had the power to help me out.
Will cancel my verizon account due to my experience with this ahole. Just finished drafting my letter to Verizon naming the employee and how rude he handled the situation. I am not one to bitch about things, so i had to walk out of the store and leave before I caused a scene. Will never return.

PROS: Not AT&T (just kidding, but definitely a plus)
Recently underwent a 12 step process to wean myself off Apple and the iPhone, step 10 was to go to the Verizon store and buy a Droid. It was difficult, but without the support from the staff at the Verizon Wireless Store in Alexandria, I would still be addicted to the most harmful chemical known to mankind, Apple products.
The staff is helpful and very personable. Been there already three times, and each time the staff spent almost 30 minutes with me, one time an hour, helping me pick a phone, showing me samples, helping my family members on the plan switch their contacts, sync iPhone data to the new DroidX etc etc
Don’t hesitate — the electronic sign in organizes things, and there are more than enough staff wandering around the floor to help you answer any quick questions you may have. Ask to see more cases if you don’t like any that are out — they often keep more in the back that they do not have room for on the floor.
They are no-​pressure as well. and don’t try to sell you things you don’t need — ask about getting a discount on items as well, they are allowed to give you up to 25% off any items so play that game to get discounts.