Enterprise Rent-A-Car

Wow. I’m shocked at the average rating of this location. I have been going to this Enterprise for several years now, and have had nothing but positive experiences. Even as the management has changed, the level of attention, the accommodations, and the prices have always been the best in the area.
A few years ago, my wife was pregnant and we rented a Hyundai Tuscon for a road trip. Leaving the lot, she felt the ride was too bumpy and got motion sickness. When we returned, the manager, Tai, was so understanding and gave us a huge SUV, a Yukon, at the same weekly rate!
This last experience, I had a rental for several weeks after my car was totaled. Less then 5 minutes after I got off the phone with my insurance company, Enterprise called me and said they had my reservation. When I showed up, I had 4 cars to choose from, all cleaned and ready to go.
Please give this location a chance, as they deserve your business. I will definitely be visiting again.

I travel a lot for business and for fun — Enterprise is almost always at the top of the list of rental car companies I use. Usually they are priced the lowest and they employ people who actually care about the customer experience.

I rented a van and I dropped it off at the shop who was doing work in my personal vehicle. Three weeks after it was picked up I got a letter asking for my insurance. Long story short they claimed there was a scratch that needed to be fixed and by the time I got the letter supposedly it was already fixed. When I initially picked up the van it was just washed and looked great until I got home. When it was dry many scratches where visible so I of course called the branch I rented from and they documented my call.
I am mainly upset because I did not get one call after the van was picked up saying there was damage and then when I stopped by the branch that picked it up they were not helpful. I had to contact the shop that fixed it just to find out what they did. It should also be noted that a few other scratches on the drivers side that looked that same as the one they fixed were not addressed. I now get many many calls from Enterprise looking to get a check for the damages. Nobody called to tell me there was damage or that it was getting fixed but now I get called regularly. I will split the cost to get them off of my back but at the end of the day I have learned a lesson.

Reserved in advance and in person. Needed vacation road car and promised a proper vehicle and quick service. Upon pick up they forgot to check promised cars and all that was left was a Jetta, hardly a highway car. Took because no other option. Rep asked me if I wanted gas? Said was on empty. How did he think I was going to drive it on E? More delays while he took it for fuel. Drove car 1 block and tire pressure light went on? Drove back and rep and Mgr checked air pressure which looked ok but no other vehicle to switch to. Light went out without explanation and they still let me take the car. Omen of things to come.
Two hundred miles down the road the tire pressure light went on again. This time front tires were low. Aired up and continued. Another 250 miles and another light. This time one front low by 5 – 7 PSI. Tire shop mechanic advised known prob with Jetta and certain rims having rim leaks at highway speeds. He suggested swapping car ASAP. Jetta also developed sticking throttle when pulling out into traffic.
Reached out to another Enterprise location for swap, advised no cars available and to call back in 2 hrs. Never asked what was wrong or if I was stranded or? second area location stopped at and they seemed very bothered that I had problems. Took forever to check if car avail and then had to wait for porters to clean. Never offered any apology and never listened to issues with Jetta. Porters were horsing around and more delays sustained. Rep never came back to turn over car. No offer to help transfer luggage. Porter gave me keys on a 10 ft toss.
New vehicle had immediate brake squeal in reverse. No reaction by porters or reps standing in front. Passenger doors took 3 slams to close and get interior lites to turn off. Later found that branch did not refill wiper fluid when splashed by truck during a rainstorm. Had to buy my own fluid at gas station.
Returned vehicle and still waiting days later for orgin branch mgr and area manager to respond to issues. Horrible initial service. Jetta should have never been released with malfunctioning warning lite. Swap location made it worse with attitude and further delays. One bad car swapped for another. I doubt I would ever use or recommend Enterprise or their sister companies again.

if I could rate less than one star I would. The branch manager as well as the district manager above him made the stress from my car accident which led me to rent a car from them even worse due to their rudeness and are unacceptable outrageous behavior toward me.
I could write five pages regarding what happened to me but I will try to be brief just to give you a summary. After my car accident I was advised by that they would work directly with farmers Insurance because they are insured was the guilty party in the accident.
Rather they tried to charge me above what the insurance would pay with no notice even though I asked them to get me a car that vas covered. When they forced me to switch cars they gave me a car that someone had vomited in and still reeked of puke. When I complained to the manager and got no response, I called the corporate office expecting an apology for the awful experience but rather I got mocked and banned from renting from Enterprise because they retaliated for me threatening to call the health department about the disgusting unsanitary condition of the barf filled car. No worries Enterprise. …I would never dream of renting from you again and your sick actions don’t bother me.

Enterprise Rent-​A-​Car, as it turns out, seems to be the only big player in car rental business with local outlets. Who knew? Everyone else seems to be centered around airport locations.
Rental worked out great. The two guys in the location when we were there were great — very nice. Vehicle could have been cleaner — my daughter was grossed out by the old french fries she kept finding in the very back seat.
Problems started when we blew thru the first IPASS. Oops! We are so used to having an IPASS that we didn’t even clue into needing to stop and pay the tolls manually. (So watch out!)
I called the location and was told «no problem — when you get back, call IPASS and tell them you want to charge the tolls to your IPASS for the rental period. And — next time, you can add the license plate to your IPASS, but remember to *remove* it again, or you will pay for everyone else’s tolls». Cool. Works for me.
So called IPASS and was told «no, you can’t do that — you have to wait for Enterprise to sort thru the invoice, and send back to IPASS what person had what fees». OK…
Now, I get a letter from Enterprise saying they’ve done that, and they are charging me $ 15 for the service.
I call the Fees department and ask to have that credited, since obviously I was given bad advise by an Enterprise associate. After much debate and pointless conversation, I finally got the fee credited back. But I have to say, customer service was lacking.
So — great caution on the tollway stuff — get very clear instruction from IPASS and the location, and plan time to attach license to your IPASS and then remove again. Pain in the patouhee.
Also — worth it to play with dates on the web — we were able to rent an SUV for 3 days (Friday to Monday) for less than for 2 days (Friday to Sunday)…so be flexible on your dates when you can.
Would I recommend: Yes… after giving my long grevious story about IPASS and fees!
Will I return: Since they (begrudgingly and with much ado about it being a one time thing and a sermon about how Enterprise is not responsible for IPASS fees) refunded the charge, yes, we will rent from them again. (But did they really need to make it that hard? Clearly need to take some customer service type training in the fees department.)