AT&T

Att Store in Alhambra. Very long wait. The associates here only think of themselves, sell more. If you there to get help you will get a very long talk soliciting other services instead of helping with the technical problem on hand. That make the talks with each customer a lot longer and longer wait. It is not about the customer satisfaction it is about associates getting their sales! Terrible! The manager does not know how to manage the staffs.

MJ the manager here is terrible at customer service. Instead of waving a upgrade fee she would rather have me cancel the line and open up a new one to dodge the fee. Stay away from this place. Reps would rather inconvenience the customer instead of helping them. I mean how hard is it for a manager to waive a small fee when it would be free if i went ahead and closed the line and reopen a new lone for free??? Get rid of MJ please.

Rushed and arrived at the store around 8:25PM because my phone completely died out on me. Jazmin and Alice helped me out and did a great job giving me all the information I needed on upgrading my phone. Giselle also joined in and all three associates made my last minute, frantic search for a new phone a very pleasant and comical experience. Jazmin and Alice very carefully applied a screen protector on my phone for me and were both really relaxed and helpful. Great customer service! On the plus side, no one in the store was rushing me or hastily doing things even though the store was about to close.

Do NOT trust James to put on your glass phone cover, there was all kinds of lint and even part of a finger print on the inside of the case that they claimed they couldn’t get off. Plus, the cover isn’t centered and makes it hard for me to hit the home button.
They were NOT willing to try again with a cover from the store and said I had to have another sent to me from the company, however, this costs me about $ 6 for shipping.
If he didn’t know how to do it, he should have asked another employee for help. However, he did not take responsibility for their crappy job and now I’m left with this mess and will probably have to pay more to get a replacement.

Came here to have an associate help us with our phone. The wait isn’t bad if you come at a good time. The associate that helped us out was Khanh and he was an awesome guy. He helped us choose a phone case and install a screen protector. Khanh was funny and easy to talk to. Very professional in his work. We came back a few more times to have him help us on our other phones. A great guy and we enjoyed working with him.

If I can give –5 stars I will give this store managers. They are not helpful .
Customers had problem and rejected request they won’t come to explain to you why. Just made remark to all the other stores to reject your request …

It’s was very busy but they are quick and very helpful! Some of the most entertaining customer service reps, shout out to Melissa she is awesome.

This is not about the AT&T it’s just the rep at this store needs to be more professional ! DONT ASK FOR SHUYA !! She is the most non-​professional rep I’ve ever seen !! She needs to learn more otherwise just don’t work here !! She made some mistakes it’s ok everyone makes mistakes but she didn’t make them right instead of making them more wrong. Let your costumer to straighten out the mess ?! Never !!

Long wait! They need to hire more reps to help out customers. And the person who is checking people in is probably the most useless worker. There’s such a thing as self check in system. Gosh what age are we living in now!!! how hard is it to invest in one??? Att needs to use their resources more wisely… geez

I went here July 1 this year. I was convinced to sign up for the U Verse Bundle package after I got a new I phone too. I was promised to receive a gift card after I receive my first bill. I only have to call the sales consultant, tell her I got the bill then she’ll mail me my gift card. Third week of July I went out of the country and came back after a month. By then, last week of August I already paid my bill and called for my gift card. I left a message on the voice mail. I received a voice mail asking for my account number because the caller said that she cannot see my account number in the system. I called back and it was a voice mail again so I left a message giving my account number and reminding my gift card. Well after that I never got any call back. I called a couple more times and no return call. I’m so disappointed and mad about what they did to me. Don’t promise your customer something that you don’t want to give. I’m not going back to this place even if this is the closest to where I live. I regret the fact that I signed up for this U Verse too. ATTENTION: MELISSA ALONZO. You were very nice to me on the time that I was there. I trusted you with what you have offered but you did not fulfill your promise.

Crystal was awesome. Got s new I phone and crystal not only gave us great service, she was able to give us a better home plan, insurance for all phones on the contract and all for the same basic money. The manager Amir was equally cool and very helpful. This is my new Att store. Bravo.

Today, I just need a SIM card. Waited 90 minutes and still counting while one girl just chats and laughs away with a customer doing nothing he already has his bag. Dont know what they are waiting for but this is poor customer service management. They could have him wait for whatever he is waiting and server another customer.
Im still sitting here waiting while writing this.

I don’t live in the area but I prefer driving to this location because of the service. It’s obvious this store is well managed simply by the professionalism of the management team and the team members. Lam is the best. He went above and beyond with all my new products. He even helped me connect them to my Bluetooth. Highly recommend this store over any.

This might not reflect att as a company, but this store is a joke. The people working here are terrible at customer service. I had to come back 3 times to get my work discount applied, first then they send the wrong info then, then they put the wrong company in. And each time I have to come in person to fix it.
Well I guess this does reflect att since they refuse to fix it over the phone. I guess they want you to jump thru hoops to fix ur own account.
Thanks to this store I’ll be quitting att very soon.

I needed to buy a prepaid phone. I already knew which one. However, I was told I had to wait for a service rep in order to make a simple purchase. Really?
The line was 5 or 6 deep so I just sucked it up and waited. An hour later, the line barely moved. I couldn’t really tell how many people work at this store because most of them were in the back room. I saw two associates come out of the back room to go on their breaks. I advanced 2 positions in line so I left in frustration. I’d say avoid this location. I bought the phone on Amazon instead.

Came in after grabbing some dinner from next door and met with Andy, actually my friend met Andy and he was polite and attentive.
I for one love ATT but do I like their practices really, you see I am a member since the Pac Bell days and I have unlimited data. Since the last 8 years I buy a newer phone because if I upgrade with att I will screw myself, no mas unlimited and more pay.
Andy went to get his managers «approval «and I started to laugh since it was the same amount of pay that her current account is and to me that isn’t a «special» at all. Oh plus she had to agree to get the home security package…
We finally left without buying anything since my friend didn’t want that home package add on.
I was going to see what offers they can offer me but no, I’m good.

AT&T, are you the Cheesecake Factory of wireless carriers? You know, the one people love to hate? Well, not this guy. I’ve never had any major problems with AT&T, and this locations simply rocks. This is a BIG shout-​out to Brandon and Viviane at this store! I hope corporate reads these reviews.
First of all, I got my very first iPhone at this location, in 2010. That was the iPhone 4. They helped me port Mrs. C’s phone number, and we were able to get 2 iPhones on the spot. Since that time, I’ve stopped in for small things and they’ve always been helpful. Fast forward 4 years to today. I’m bringing dear old Dad into the modern times with an iPhone 6. Brandon helped me order one since they weren’t taking walk-​ups, but it was delivered to the store in less than 1 week! And having it delivered to the store gave me peace of mind, instead of me stressing out about an iPhone sitting on my porch.
Viviane then helped me today. She ported my Dad’s number to AT&T, and it was working in less than 2 minutes. Simply amazing what they do with those iPads as their work computer. Viviane then helped me pick a case for Dad, even opening the packages to let me get a feel for the materials. Lastly, Viviane helped me process my trade-​in for my old iPhone 5, worth a cool $ 200. That was good for anything in the store, so I bought a portable charging station for Mrs. C, an iPhone car charger for Dad, and a Jambox mini for me. I took about 1 hour of Viviane’s time, but she was so patient and so helpful, that I just had to give them a nice review.
So thanks AT&T, and in particular this store in Alhambra. Awesome service, awesome products and taking care of their customers!

This place is eh. If you need someone to talk in Cantonese or Mandarin you can come here. I do suggest looking up the deals online yourself and doing the math yourself. You know what you want. The sales guys just be asking what you might also want.
Last time my mom came along some salesman convinced her she needed to get ipad as a deal to lower the phone bill. Sure enough it did and she came home with a new toy that we dont really use at home. *horray for mom* My mom told me that salesman was totally smiling after making a sale like that.
She also went there three times to try to have the down payments just be paid off at once. The first two times they didnt even bother tell her that they didnt do it. She commutes about 30 minutes to here cause she is more comfortable speaking in Cantonese. Waste of time right?
Don’t mean to rant and stuff but this stuff did happen. AT&T does overall provide a decent family plan and have some pretty good deals. However, their sales guys shouldn’t be taking advantage of their customers to find out later from their relatives how untrue some things they said.
One of them told me you couldn’t take the ipad out of the home since it would no longer be connected to a line. That is false. You can still use it. Just not with internet cause there is no data being sent in or out of the device. Yes my tech and junk so tough. Sales guy totally knew that so he directed the conversation to my mom but I have the final say when it comes to tech at home so it didn’t matter anyways.
Regardless, ended the day saving $ 30 bucks to monthly phone bill. Win for me and my mom.

Seriously, I had the best experience here yesterday and I’m SOOO excited to tell you about it. Literally, my fingers are oozing with joy as I type this review and let me tell you why…
*There was a discrepancy with my bill and I was charged twice for a missed month payment which later turned out to be a billing error on AT&T’s part. I called and spoke with a customer service representative who explained to me that it was entirely possible to walk into an AT&T store and then have that credited back to your acct provided that you’re able to show that it was charged on your bank statement. Seems simple enough right? WRONG.
With just my luck out of all 4 employees at the store who were doing absolutely nothing at the time, I was greeted by Warren, my knight and shining armor. This guy was truly a God among men. His poor man’s attempt to grow sideburns really complimented his condescending rude tone and swagger-​less walk as he attempted to «RESOLVE» and «HELP» me in my situation. AT &T. Please promote this guy to general manager. He is totally exemplary of what customer service truly should be… Sorry I meant to say SHOULDN’T be… Sorry too much joy causes me to mistype.
After explaining my situation to Warren, he said to me in a James Dean kind of way, «Let’s get AT&T on the phone and if they tell me otherwise we’ll go ahead and straight it out.“AWESOME. Love that service. He then proceeded to dial the customer service number for AT&T and HANDED me the phone and told me to wait and talk to a customer service rep while he went back to talking with his co-​workers who were also doing nothing. So essentially AT&T writes Warren checks every two weeks to essentially hand customers the phone inside the store and to solve their own problems. GOT IT.
I overheard another employee, a girl with glasses say within an earshot, «Why would they send him to the store? We can’t do anything!!!»… Hmmm… Maybe so? However, that is horrible bedside manor. If I was lying on the operating table and you were a surgeon and you knew I couldn’t be saved. Would you say, «Man. We can’t do anything. This guy is gonna keel over pretty soon OH WELL… RIGHT?! At least wait till I’m knocked out from general anesthesia before you say that»… Though, nope… Way to instill that confidence in your customers…
*Listen…Regardless or not of whether that is true?! Where is the help? Where is the «I’ll see what I do… Let’s figure this out together.» I get it. It was probably the hundreds of people lined up at this store this weekend who needed to be helped as well? Wait… Is this the store where 2014 Comic Con was held at this weekendt? Opps… There was only one other customer and my GF in the store at the time and a minimum 4 employees twiddling their thumbs in the meantime.
I guess this AT &T store pays their employees to resolve customer problems by themselves as opposed to you know handling it for them. So I walk into the store with a problem and instead of you helping me, you teach me to help myself and be a big boy and take care of the problem myself? Maybe that was it… Maybe that is what Warren was trying to do. Actually, I probably didn’t even think about that you know when I was on the phone for 30 MINS with a rep PRIOR to coming to the store? Perhaps it didn’t occur to you that the reason why I came into the store was because I couldn’t get it resolved on the phone the first time around…
*Ultimately, I got THeresa on the line and as I relayed to her my entire ordeal about what I was currently experiencing at the store and not only did she tell me that she would personally handle this situation and involve her manager she told me to leave the store and call me back so I wouldn’t have to stay at the store anymore. WOW. Seriously? Who does that? I know right!!! I guess her and Warren were in a different training class or something.
*After the phone call, I left the store and rest assure when I think about coming back into this store again I think about it like the Holocaust. NEVER AGAIN.
*Kudos to Theresa and her manager for resolving the situation with such urgency and being such a fantastic example of what true customer service is and what AT &T stands for cause I know it’s not 2^nd rate-amateur-sorry-we-don’t-do-that-why-would-they-send-you-to-the-store-call-AT&T-inside-our-store-and-feel-frustrated-cause-why-did-I-come-To-the-Store-to-begin-with type of service…
*Thanks for the awesome and memorable customer service guys! I’m sure the people reading my review will surely benefit from my experience specifically at this store.
Cheers.

AT&T Customer Care is awesome blossom! Turns out they were able get 15 dollar data plan back, but then they offered me a deal I couldn’t pass up. Offered the mobile share plan which includes Unlimited talk, unlimited messaging, and 2 gb of data for 98.20 plus tax! My original wireless bill was about $ 118, which had 850 minutes + rollover but only 1200 texts for $ 15 (me) and 200mb of data for $ 15 (me). Now everyone gets data and texting… haha might have to teach mom and pops how to text now! What fun!
Move over godfather deal, mobile share plan is here to stay! Saves me about 10 dollars a month! Whooohooo for savings! I can finally do some damage with my data usage now… sucked to be limited to 200mb for over three years and some months I would go over and that would cost be another 15 dollars even if I go over by .1.