Charter Communications

Read the review of other charter customers. After as a charter customer for more than 4 years, I totally agree with those low star reviews. In my area, we can only use charter company as a cable provider. The customer service is not good. One time my internet has cut down for one day, contact charter, they provide a technician to my house the 2^nd day. Then, the internet was coming back by itself before the tech arrived my house, he didn’t do anything at all, the charter charged me about $ 50 which they haven’t tell me before. I found on my bill one month later. I called the company, they insisted to charge me the money instead of no service provided. I were very upset about how they handled this. I have to report to BBB. Finally, they refund me the money. Therefore, I still use their service since there is no other cable provider available. Then, a year ago, I bought charter TV. The TV service is worst. Every time I turn on the TV, I have to turn on the box (charter provide to me) a few times in order to get reception. Then, a few times, I have to call charter on the phone because it said that your explorer is not available, please call charter. I called, the automatic phone service just fixed. When I out of town, my family cannot enjoy TV since the problems happened constantly. I don’t know the reason, but I am very upset. For each month, I paid about $ 120. Last month, I went out of town, this problem happened again, my family don’t even enjoy the TV service. Then, charter want charge me $ 147. They told me one year discount is over, this the regular price for me. I told them this problem, they just told me that when there is a problem, I need to contact them if I don’t do that how could them fix it. It sounds like it’s my fault. However, if they provide this service and those receivers, should the problem constantly happen? That means they technics and services are sucks. Even though they have the fast internet speed, I would like to try other service.

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free, I ask many many time for sure it is free! She say yes on the phone, but after they came check, they charge me$ 60 for service, it is cheating so suck.

Charter is quick to sell you an account! When I called in to set up the service I asked if they could port a digital line from Time Warner and was told yes. The day of install — I asked the technician how long it would take to port number over — he said 3 to 5 business days. I asked technician to call and confirm for my satisfaction because it was important I keep the same number. Today I called Jan 8, 2016 and spoke to a supervisor — did me no good! He simply apologized but turns out that they can’t port numbers over and there were no notes on my account of porting request. Again, they are quick to oversell but are horrible at delivery.
Robert V

Worst service I ever had. Last month charter was
Triple charged me for my monthly payment. My bank refund me the amount the charter overcharged me. When I was going to pay the monthly payment I found there are $ 52 penalty for refund the overcharge. This is ridiculous. Finally I cancelled my internet with charter. If you need internet service DO NOT go with charter. Bad service. Pool internet speed.

So I’m at home on my day off. Movies and gaming with my dog. Internet goes out, says disconnected. Follow my lines to the pole and see that next door there is a Charter technician. Follow him to his truck and in plain English asked him if he disconnected my internet. Some Chinese gal was sitting in the passenger seat and the guy acted as if he didn’t speak english. Is that normal?
Okay, so my review was really harsh before and upon reading I even found it to be in poor taste.
So Charter sent a technician out and he found the problem. A contractor with a Charter magnet on his truck damaged our line earlier in the day working on our neighbors cable.
My review is on these scum contractors that do not work for the real charter.

Charter has the absolute worst service! My boyfriends internet cable was cut by some dumb electricity workers working the line and when he called charter to bring someone in to fix it they said it would change him $ 75! My boyfriend was pissed so cussed him out and so the guy left and he was second thinking his actions so he called charter to set up another appointment the following day.
The next day, a new guys came and told my boyfriend the same thing the guy before said, that someone had cut his line and my boyfriend confirmed and said it was the electricity people. He then asked the charter guy how much money it would cost to replace and he said that it should be free and that it wasn’t even his fault the line was cut… Wen were blessed to have him but we realized how bad the other guy was. It’s unbelievable how one person can lie to a customer and try to steal money from their pockets!!! I only gave a ²⁄₅ for the guy who told us the truth

The stars are for this specific location, NOT CHARTER.
Best service I’ve ever had from Charter. The location was clean and easy to find, and I was in and out in less than 10mins!!! I wish cashier 56L had a name but that’s all it says on my receipt. Either way he was great!!! I’d return to this one before I’d ever go to Glendale again! And that’s where I am from! I wish all Charter had customer service like that!

Crapy customer service. My monthly bill jump from 29.99 to 57.00 called to see i could get they’re 39.99 on they website. Told me thats only for new customers so i cancel told me my service would be cancel on the 31 cancel my service next day 22 no big deal so i return all my equipment so i wouldn’t get charge. When i get my last bill they’re a equipment charge WTF

I didn’t even get the service installed at my apartment and I already think Charter has the worst customer service!
Basically, I moved from San Bernardino into an Alhambra apartment and needed to change internet providers since Verizon FiOS (Which I had previously) was not available in Alhambra. Coming from 150Mbps upload/​download speeds, you would think I’d be able to find an alternative in Los Angeles, the big city.
Even after reading all of the terrible reviews people left for Charter in Alhambra, CA, I still decided to sign up for their internet service online, even though the only other alternative was AT&T, which I’ve had before with my parents and the internet speeds were just fucking terrible.
Ordering the service was easy, they said a technician would arrive between 8am and 10am. Perfect I thought since I don’t leave for work until after 10am. Well, I already canceled the installation and I haven’t even gotten their service yet.
I called their Customer Support because I wanted to reschedule for the next 8am-​10am and if that wasn’t possible, I would rather cancel. As I’m calling to cancel, the fucking technician guy shows up 10 minutes before 10am like fuck you guy, fuck you. I told him I don’t want charter anymore, so he was more than happy to leave. I don’t think I’ll be getting internet because the only other option is AT&T and AT&T internet is… AT&T internet. I mean, they are both terrible services.
I don’t understand how everyone else in Alhambra just bends over backwards for shit internet service.
AVOID CHARTER IF YOU HATE GETTING FUCKED FROM BEHIND!!!

This company wouldn’t know customer service if they tripped over it. Frequent glitches in the cable TV service are surpassed only by their inconsistent (to say the least) Internet service. I can count on the picture freezing almost every time I’m watching sports; my Internet connection works about as often as shepherds in El Paso.
The voices on the other end of the service phone are patient if you ever get that far. The difficulty with which Charter struggles to keep things powered up is at odds with the ease with which they shut things down… if there’s any misunderstanding with the bill.
Woody Allen once said «80% of success is showing up.» With these guys, there’s an 80% chance you’re gonna get hosed.

Really, I wouldn’t know what to write about this place. Their office use to be in the alley walkway of the Alhambra Shopping Plaza right behind the Wells Fargo and the Big 5 Sporting Goods store. Anyhow, they recently moved out of the alley and into a main retail store front close to the Top Island Chinese restaurant.
I went there to pick up another cable box once as an add on for another television. The customer service there was very cordial… and I didn’t have any issues with them. I don’t know why they deserve only one star. Yes, there were people inside lined up as usual whenever I walk by. But, basically if you wanted to know more about their packages, just log into their website. It is self explanatory.
All was good. No problems with anybody. Cool…

This is a company that is run like ATT!!! Customer service by title only, no one can do anything that you call and it takes a formal complaint to get their attention.
To start off I got internet to fire att to get a little faster because i was paying for high speed and not even close to that was delivered. So i paid 39 a month for 30 and low and behold i get a message that my speed is now 60 at no additional cost. Now i have had that speed for about 6 months they said now it was a introductory offer. Now my speed is cut in half and now I am paying over 60 a month.
I call «customer service» and «technical service» and nothing happens except raising my blood pressure. They say I am now provisioned for 30 and they never offered it in the area.
If you like being pissed off? Do you like being blown off? Do you like needing to escalate an issue with an outside agency to make a company deliver what they promised. Then this company is just what you would like
If you like fast internet… good customer service… delivery of what is promised then don’t even think of dealing with these idiots.
The executive staff needs to loosen up their ties and let the blood flow to their brains!
This is how fly by night companies run. This is not the type of companies people like to stay with!

Service has no reliability; average down time is more than 20%.
Company harassed me weekly via phone to buy more stuff from them; wouldn’t remove me from call list after continuing telling them to do so.

Terrible speeds advertise 60mbps
You get 5mbps if it works
Support team are idiots
Techs come out reset your modem call it good
Still broken
Going to re cancel them as after going away for a year and coming back for higher speeds it was a lie
And support is even worse

Wonderful experience with the technician who came by to install Internet. Internet right off the bat in WiFi was reaching the top speeds.
An hour later, a quality assurance rep from Charter came to double check the first techs work. He found some minor problems that may problems down the line. He fixed them and noticed that I was hitting the highest speeds.
I noticed a lot of bad reviews and was actually hesitant. My experience thus far has been five stars. Hopefully they keep it consistent…

They have finally move out of the alley between BIG 5 & Well Fargo Bank and next door to Top Island Seafood Restaurant (out in the open like a really Business should).
They tried to up their décor to match a Gucci store but for Pete sake it just a communication store keep it simple.
Walk in the store and saw a line, people are confused about the check-​in computer cause the reps aren’t going to service you until you sign-​in. I asked one rep how long has the computer been set up, he replied quite awhile. so why are there more language options to make it easier on the customers?
They need to up their greeting or need some serious shots of coffee to wake up.

Worst internet & TV ever !!!
Horrible signal
Slow as shit !
Oh and customer service… non existent …

Charter is by far has the worst customer service and technicians I’ve ever seen. Especially the technicians, they are the worst. I want to say these technicians are probably the ones that couldn’t qualify to work for other Cable/​Internet companies. I had multiple appointments for a tech to come out and fix the internet. I had 3 separate appointments scheduled. The first one, the tech came and said the problem is coming from the line going up to the telephone pole and I would need to contact the phone company (which was totally bogus). The second appointment, the tech didn’t even bother to show up. And the last appointment, the tech showed up but didn’t have the proper equipment so we would have to reschedule. By far, the worst service I’ve seen in my life.
I promptly cancelled both by Charter Internet Service and Cable Service and went to Direct TV and and ATT U-​verse.
I had Charter call back multiple times to get my business back and offering me discounts but after my experience with them, I will never use Charter again in my life!!! And by the looks of their reviews, I see a lot of people feeling the same way!

I have had it with Charter. It’s such a shame that when you purchase a home in a community you are then held hostage to the Cable company that owns the rights in the city.
Don’t even get me started on the Dodgers situation. I am ranting about their costlier and costlier internet services.
I have been a customer for over 10 years and in all this time, I have been able to commit to a one or two year ‘price’, which was a savings and guarantee that pricing would not go up. Well my two year deal is up and my cost just went up $ 15 per month, end of discussion.
There are no programs, deals, only for new customers. So I am penalized as a existing customer to pay more than someone new. Time for a change. Used to be there was loyalty.
sucks.

YAY I am just another one of who knows how many Charter cable haters. Dealing with charter is just about the absolute worst. However in all fairness I will limit this review to this specific location.
This was one of my absolute worst trips to a «service» providers office in my life. I mean just about everything that could go wrong from a service standpoint did! First of all, nothing in the office worked (assuming that these things work), for example none of the TVs to showcase the product that this provider sells (literally there were 10 – 15 TVs that were not being used and the air conditioning wasnt working. Then again they may have turned off the AC or dont have it on where the customers wait just to be complete jackwaggons. On top of the lack of AC, the sun was beaming in through the windows and magnifying the heat and stuffiness in the waiting room. It was easily 10 – 15 degrees warmer and 25% more humidity in that room versus outside.
Pro Tip: This place is easier to get to from the backside of the mall with big 5 not the front.
So as I am waiting in line, I could overhear the issues of those in front of me. One of them wanted to cancel. The clerk queried him for at least 5 – 10 minutes on why he was wanting to quit. He tried to cajole him into keeping service etc. The gentleman was leaving the country for 4 months and didnt want to pay the cost of service while he was gone. This made complete sense to me. That could easily be well in excess of $ 500 for that short period. Let alone he can get a new subscriber deal when he gets back. So why did they give him the fifth degree, there are no contracts and people should be free to quit whenever they want.
Well right when I was next in line, well they shut both open windows down. Luckily there was a girl who had just come out of the back warehouse area. It took her about 5 minutes to get ready and their were at least 5 people in line behind me. Meanwhile we could see the two guys who had been on the line goofing off through the door in the warehouse. Literally they were horsing around while no one could get help during the middle of business hours! WTF!
Well finally the girl opened her window and I got to get assistance. When I got up there i got a snide remark about having my old modem in a bag and that they wont take it in a bag to trade for the new one. *SMH* Seriously WTF! So I take everything out of the bag and leave it loosely laying in the drawer. I then wait about 5 more minutes while she does all kinds of stuff before letting me know I can get helped.
Meanwhile tweedledum and tweedledee are seeing if weebles wobble but dont fall down… *SMH* Why o why o why. ohhh wait now they are stuffing chips or something into their pie holes. Perhaps they are on a break but hey nothing like going at an exact time regardless of how many patrons you have to deal with. yet even more great customer service.
So honestly I am just super enthused about coming here, can you tell? I cant wait but suggest to every single one of my friends that this is what they should do for fun as well. Doesnt it sound like more fun than say going to disneyland? Honestly I think that sending my worst enemy here to wait for service would be cruel and unusual punishment. It was almost worse than going to prison. Almost since I heard that they have cable in prison and thus the prison customer service is obviously ten times as bad as it is here on the outside.
Well hopefully i will only have one more trip here to dante’s 9^th circle of hell, when I cancel my service.