Jen-Yee Shen, MD

i would give them negative star if i can. The receptionist lady was terrible. She said she couldn’t verify my uncle’s insurance card through internet. We talked to the insurance company and they said everything is ok at their end. We asked the receptionist to call the provider phone number to verify with the insurance company or we can have the insurance company to call her after she insisted they don’t do phone calls to insurance company. I asked her why wouldn’t she do phone calls then she started screening and said «i talked to the doctor and he said he refuse to see this patient». What? how can you be a doctor when you care nothing about your patient. now, after reading it on Unilocal,we are glad that we didn’t see him.

Staffs are not helping patient to check insurance before office visit. Went in second time and paid for copay, went in to see MD and told that still waiting for the approval of surgery. Then that’s it!!! Informed to call back and check with them again, not even offer to call us after approve.

This is the worst clinic I’ve ever seen, Especially the receptionist, super bad attitude if they are not in mood! Cash only, has to pay before seeing the doctor! If you don’t have enough cash on hand, they don’t care how far you drive, let u go home get the money first! They don’t want to send you the bill, they just want cash right away! Like a small restaurant! If you don’t know a patient feel, how come you are able to cure them! Good luck! Doctor!

Worst doctor ever with no professionalism or heart for patients. Was referred to Dr. Shen from my family doctor for an eczema condition. I waited for two hours in the office and finally was called in to the examine room. I waited for another half an hour before he should up. I remembered he entered the room and stayed near the door, while I was sitting in the chair in the corner. He didn’t bother to come close to give me a proper examination. He pretty much eyeballed my condition from 6, 7 feet away. He also didn’t give me an opportunity to explain my condition. Then he gave the diagnosis in 30 seconds and told me that I would never get better. There was simply nothing in the world that would help me. «This is it.» he said. What!!! I was almost in tears because the way he presented it was like some end of the world sentence, and then he asked me if I wanted a prescription for some cortisol cream. He continued to say this cortisol cream still wouldn’t help me. My condition will never get better?! Then he left. That was a total of 2 minute interaction.
As I walked out of his office in tears, I decided to try a different doctor because I just couldn’t believe I was gonna live with this eczema for the rest of my life. Now four years later, I am complete cured of the eczema and have been healthy ever since. Turned out I was allergic to some types of food, and after I stopped eating those foods, my skin got clear. He gave me the wrong diagnosis. That was so irresponsible and straight up dangerous. I really don’t think he knows how to treat most skin conditions because if he couldn’t bother to examine your condition properly, how could he ever give an accurate diagnosis?! That’s dangerous! Stay away from this doctor! No, run… unfortunately if you are stuck with HMO, you may not have much of a choice. But do you best to stay away from him.

I first called for an appointment and the girl answering was very professional and informative about my issue.
When I arrived for my appointment just had to wait a few minutes. This non-​arrogant doctor is cool and has seen it all. Gave me a prescription and told me I will need a minor surgery in the near future. Just as good as any in Pasadena.

Shows little concern to the patient. Ignore the patient while talking to the receptionist about lunch! three visits without improvement. a visit to a different doctor cured what this doctor can not. will not recommend to anyone.

Extremely angry withy self for coming here not once not twice but a total of 4 times. COMPLETE WASTE OF MONEY AND TIME AND GAS! And only made my skin worse two out of the three times I saw dr Shen.
I remember my first experience with him my first visit was $ 80. I came in for discoloration on my left cheek and when I was explaining to him about my concerns for my skin I was constantly interrupted by him. That visit was around three minutes max. He prescribed me medicine that medical didn’t accept so I paid $ 66 for it. That isn’t even the worse part. The medicine only irritated my skin and made it itch and the area where I applied the medicine felt so sticky even when I washed it off. When I rubbed that area little bits of skin fell off.
So I went back for a second visit which costed $ 60 and so I explained to him the affect the medicine had on my face. And of course I was rudely interrupted again. At the end of that 3 – 5 minute visit he prescribed me another ointment (which medical didn’t cover again) so I paid either $ 16 or $ 21 for that ointment. The ointment he prescribed this time had no affect on my skin it didn’t make it any better or any worse.
Already highly frustrated that I spent so much money on this doctor who had not helped me at all, stupidly I went there for a third visit for another $ 60 and the answer he gave me was that I should lotion and put on sunscreen everyday… This helped my skin gain back some color but there is still minor discoloration.
THIS DOCTOR IS THE WORSE! Wasted so much of my money when he could’ve just told me to lotion and apply sunscreen everyday.
So I just came back recently a week ago for my bottom lip which was becoming more white/​brown and this time te visit was $ 70 bc they raised their price. The medicine he prescribed only made my situation worse once again. Extremely angry about all the money I spent in that office with no improvement, I called today saying I am unwilling to pay for another visit and asked if he could look at my lip once more and I was denied.
So I have no choice but to write this angry Unilocal review to let others know not to come here bc you won’t be getting the help you paid for.
NOT ONCE HAVE I SEEN IMPROVEMENT AFTER 4 VISITS!
Here’s some picture of my lip to show what the medicine did to my lip.

Stay away from this dermatologist! I had to go to this doctor a couple years ago because my insurance had limited choices. This doctor is very incompetent. He barely looked at the acne I had pointed out to him, and when I asked him what he could do to help, he prescribed some basic medicine and told me to come back. On my second followup appt, I asked what treatments I could use since what he prescribed didn’t work. He was useless and just replied that I needed to go do some 10k laser treatment for the acne. To all my questions, he did not want to answer them and just gave blunt responses that didn’t answer anything. Spare yourself the expense and go to a real doctor!

Not the most professional medical office I’ve been to. The building and office space they rent is pretty old too. For a small period of time, my health insurance was through Pacificare HMO and I had a referral from my doctor to come to this dermatologist to have a mole removed.
It’s pretty standard to have a suspicious mole removed for biopsy and to be tested for melanoma. I’ve had a smaller one removed a few months prior through Kaiser Permanente and the equipment and practices were much more up to date than at Dr. Jen-​Yee Shen’s office.
The extraction procedure itself was a pretty terrible experience and I’ll spare you the gory details. There was a follow up appointment two weeks later to check on the healing wound, he added some adhesive stitches. Still no update on the lab results… I call several days later to speak with Dr. Jen-​Yee Shen regarding the test results and the only response I got was it wasn’t cancer. No documentation at all for my assurance.
If the previous moments weren’t frustrating enough, I should tell you about the note he wrote for me to excuse me from work. He hand wrote it very sloppily on a pad of paper and put that the extraction was on the opposite limb rather than the correct one! If that weren’t bad enough, he crossed it out and put the proper one…
Watch out because he has another office in Hacienda Heights.