Smart & Final

Attention ALL disappointed S&F customers. If there’s any reason as to why you are unhappy with our service, come ask for Rosy. I’m one of the managers there & it would be my pleasure to figure out how we can give you a more positive shopping experience. You are welcome to give me or Freddy, the store manager, your feedback. We value our customer as friends & neighbors. Please don’t hesitate to contact us for your feedback!

This Smart and Final has been around for awhile but I rarely came here until when Ranch 99 took Ralphs palce. With Ralphs gone, Smart and Final is now the closest non asian supermarket near my home so I come here quite a bit these days rather than driving all the way to Atlantic for the other Ralpsh. Compare to the Ralphs before, I feel like this is a bit of a downgrade. Price wise, I usually only get stuff here only when they have them on sale because normal prices are pretty expensive.
I heard Srpout is coming soon in the new plaza next to Burlington. Hopefully with more competition, stuff will go on sale more to make it more competitive.

The only reason I started shopping here is because Ralph’s closed the store just up the street and Smart & Final is close for when I don’t feel like driving very far for a couple of items. Just about every time I shop at this store I come home with something dried, stale or moldy… tomatoes, bread, spaghetti sauce etc. Today I bought a can of cake frosting and discovered when I got home that it’s moldy as you can see by the pictures I posted.
I get it that Smart & Final is a discount store chain and mostly low income people shop there — lord only knows where this food comes from or where or how it’s stored before Smart & Final gets it — but that’s no excuse to sell the public moldy, toxic food. Someone is going to get really sick or die if they don’t know the food they purchased is bad.
I will be contacting the FDA about this as well.

Brianna was a horrible cashier. She had the people in front of me close her line right in front of me when I was waiting there for a while already. I go to another line and then she takes another customer with 3 items that was in back of me. I ask her why she opens for someone behind me and then she says they inly have 3 items and then laughs at me. She closes for a minute and then opens again and takes the customer in back of me again! I had 3 buckets of ice cream which was melting because they only had 2 cashiers open. I ask her again why she is taking another customer and she says, «oh i did not know you have not unloaded yet.» And laughs again! Well good for her to finally help me. And with my 8 items it took her maybe 5 minutes. I asked for the manager and they said Ed was not there. Well maybe that is why the workers are slacking off and lacking customer service.
I love smart and final and found everyone at the Pasadena and Burbank branch very customer oriented. I sure hope this branch does a customer service class for everyone.

Today on July 28, 2015, I was at the door at 10:01 pm. It closes at 10 pm.
Some Hispanic female manager said no it’s too late with a mean face! Cold hearted!!!
Couldn’t get the Breyers ice cream last day on sale!

I’m not a really big fan of Smart & Final but my boyfriend needed to grab a few things for a party we were going to…
The one that disturbed me was that one worker walked past the table with grapes and he knocked one down. Of course he picked it up but he instead of throwing away the ones that were on the floor, he put it BACK INSIDE and back on the table.
I don’t know about you, but I don’t want dirty fruit. And I don’t think the floor is clean enough to eat off of. Gross!

Usually pretty good, and cheap in price. The mail issues are that the restroom is sometimes not clean, and twice I have bought «fresh» meat there that turned out to be spoiled. They seem to have refrigeration issues somewhere down the line.
Check the plastic covering on the meat; if it is bulging it is going bad.

It was my first time stepping into a Smart & Final store even though this store was about 2 miles from where I live. The reason is that I do all my grocery shopping at Costco, Albertson’s and 99 cents store which are located a few blocks from my home. I was pleasantly surprised at how competitive the prices were for some of their items. Came here this day just to get some boneless skinless chicken breast for 1.99/lb.

Very rude. I tired to go buy a gallon of milk and they lock the door before 10 pm. Bad customer service!

Stephanie was on the phone the entire time! I’m pretty sure it wasn’t tech support because she was smiling and giggling on her phone call. We weren’t greeted or even told our total when it was our transaction. She was on the phone for 2 – 3 orders before ours and stayed on the phone after we left the store. C’mon! A little tiny bit of customer service would have been awesome.

This store has been there as long as I could remember. Abundant amount of parking spaces, clean and neat display, welcoming staff members, it’s an overall great place o shop.
They have quite a large selection for cheese and pasties, which are both fresh and awesome. The one minor thing that I would like to mention, is that their produces are quite pricey, I am a thrift Ralphs shopper, and even the organic selection at Ralphs is cheaper than the non-​organic regular section here. As a result, I usually come here for snacks, frozen treats, junk food, soft drinks and such.

This Smart & Final is ok. They have a good selection but I was disappointed in their lack of food storage and kitchen utensil supply. It was definitely lacking compared to other S&F stores.
Otherwise, this place was easy to pick up the stuff I needed and to check out. Also their parking lot is well-​sized and was able to find a spot easily.

Horrible Management and the clerks are not only rude but slow and well lets say stay in school. just went and bought a few items and ran my card. clerk told me it was a credit transaction because the amount was too low. WTF! the times I go in and buy a bottle of vino and its only 10 bucks I still have the option of credit or debit. this place is shady

My go to place for great prices on my Super Bowl spending. I can allways find what I am looking for here when it comes to good beer and finger foods! The cashiers are very helpful along with the floor employees. Happy shopping :-D

Place for all your BBQ and Party needs. Everything here is fairly priced and organized.

My go to place for chips, nachos, jalapenos and plates!
Club prices without the card!
Best nachos cheese ever! $ 12.00
HUGE chip bag, you can have round or strip ones. $ 4.00
Jalapenos-​$ 3.00 a huge can
Plates for the nachos, price varies.
Had the pleasure to try some peach muffins here too! Yummy! Warm them up in the oven and it’s the best muffin, have it with your coffee or tea!

They always have my SIL Sobe drink here. Even though it’s not close to the house. Friendly workers but watch out for crazy drivers in the parking lot.

Since I work in a Library, and we have many events, having Smart and Final around is super handy since you don’t need a club card to get in. My coworkers and I are able to get what we need and they have great sales. However, the lines are ridiculous every time I stop by. I don’t know if it is because they are short staffed or its because no one once to work a register. Today, it took me 15 minutes in the check out line for 10 minutes of shopping.
I also have another bone to pick with particular location. My coworker and I actually ordered a case of lunch sized milks for one of our programs. Not only did we contact them three times to get the darn order places, we spoke with managers who gave us bogus stories as to why they couldn’t deliver the milk. The first excuse is that one manager ordered the milk, but failed to call us to pick it up so they sent it back. The second time, the order was never placed. The last time, the milks was ordered, with a guarantee, but they didn’t make it in time because the delivery truck guy got into an argument with one of the managers and decided to pass this location to deliver at another; however, in his truck was our order of milk. I was livid when I learned this so we refused to purchase the milks and had to improvise.
I swore I would never go back, but, alas, with the craziness at Costco, we have no choice but to use Smart and Final. I hope other locations actually fulfill their special orders because I really do like this place. If you are going to order anything from Smart and Final, you need to pick a manager are harass them on a daily basis to deliver what you need. Don’t want to put in the effort? Got to Costco.

Smart & Final is like the love child of Costco & regular grocery stores getting together and having a one night stand. S&F tends to have items in larger quantity, but not quite the enormous will-​last-​you-​for-​the-​rest-​of-​the-​year-​and-​simultaneously-​take-​up-​your-​entire-​pantry size. But hey S&F, when did you suddenly decide to get your act together & stock a lot more everyday stuff? For this location, at least, they got rid of all the industrial pots & pans, movie theater-​sized popcorn makers, steam tables, and replaced it with a larger produce section. Also, there is no longer a club card. Hooray! Everyone pays the same price, and that applies to the sale price as well. I browsed everyday-​sized cooking oils, spices, ice cream, English muffins, shredded cheese, canned soup and wheat thins but also larger-​sized candy, drinks, cold cuts, frozen food and disposable food containers. If you didn’t have a Costco membership, you could throw a pretty decent party cruising the aisles at S&F.
I’m not sure why I neglected this place so long. It’s right around the corner from my house! S&F, hopefully you can save me some money because I’m sure not saving any with my long drive to work & price of gas.

Most things are a little bit pricey but the only thing I ever buy here is
Sparkletts water which cost around $ 3.30 per case which to me is a very good price because that is my favorite kind of water. They have this sale throughout the year sometimes one week and then they won’t have that sale for a few weeks but then it comes back up again. It just really depends. :) But when it is on sale that is what I buy.
I hate hate hate the lines! This place is soo slow and they have employees that seem to be very forgetful about certain numbers that they have to type in! So don’t come in here if you don’t have time to wait in these stupid lines!