US Social Security Administration

Got there at about 8:40 this morning, there were about 12 – 20 people inline already. They tried to orderly line people up at 9 and started letting people into the inside waiting room. They will not answer any questions prior to being called!
Security officer was relatively light humored but every time he guided someone into the single file line — he’d put his hand on their shoulder to guide them — maybe just ask people to stand somewhere and not touch them. They let the few older handicapped people in wheel chairs sit inside. Didn’t push them up in line but at least got them inside to sit which was really nice.
My number was called by around 9:30 and took the lady at the counter all of 5 minutes to process my update. Very easy process. Guard and staff all multilingual.
This is the first SSA office I have been too so nothing to compare it to but didn’t seem bad to me!
Park on the street. There is literally not a parking lot for customers. Think there are two handicapped spaces and two parallel parking spaces on the side of the building but the rest behind appears to be staff parking.

I had a pleasant experience. On a Friday at 3:30pm. The security guard helped me and others after me. Got seated and was called up in less then 10 minutes with atleast 13 others before me. The stubby Mexican guy (Don’t Meen to sound mean or racist I just want you to know who I’m talking about since I failed to get his name) had me sitting for no more then 2 minutes for replacement cards. And before I knew it I was out the door. With my cards on the way.

The guard is very nice btw. By law, you can’t take photos inside the building… that’s all. You shouldn’t have your phone blasting odd rings either. That’s all :-)
There was great parking and it was cool inside. I’m so upset that i didn’t know if this place before. Taking my friend to the SS office was a breeze today. I never thought I could ever say that when it came to driving anybody to a Gov Office visit.
I really wish that the empty waiting room was just a sign of our times getting better. Sadly enough, it’s not. (This location is just a secret is all hehe so do t tell anyone to come here until you or a friend is finished with their business)
NEW HOURS! 9−4pm M/​T/​THUR/​FRI –WED 9 – 12

Wow wow wow!!! In and out in 10 minutes. Holy crap today must be my lucky day. Came in 15 minutes before closing and i was the only customer there. Wth but hey i like it. Was not called right away as they were socializing among themselves. But they did assist me within 5 minutes.
I did ask is it best to come close to the closing time and she said everyday is different
.

I have not had any problems at this office. My husband applied there when they were further north on Garfield, and was approved for his Social Security disability.
So few people that are served by this office actually speak English, and that holds things up, constantly getting interpreters.
Anyway, I hear the office may be closing down soon, so maybe you will get better service at another location.

I like how this location is really close by my home so I don’t have to drive too far. The staffs are really helpful — usually in the mornings when they barely just started their day. However, if you come when they are about to close or after lunch, they may be a bit grumpy because they’ve helped so many other people that they just wanted to end their day. Just an assumption.
The security guard probably uses the same script everyday because every time when I need to come here, he will always say «please turn off your cell phone» in Chinese– Mandarin to everyone in line. I assume there’s a lot of Asians that speaks Mandarin that goes there. There’s also a way to line up to get in, like we are little kids that don’t know how to stand in a straight line or something. A bit annoying. Other than that, all the staffs are really helpful and efficient.
Parking lot is very tiny, you will probably need to park on the streets but make sure it’s not street sweeping day!

took a friend here for some SSN issues, dumamai gonggac the Asian bitches working in this office got the worst freaking attitude. we are here to ask a few simple question but these motherflowrers kept on give us the run about. bitches must be on pms today. gan ni nian!

O M G The security guard here is way too uptight. Its so hot in summer and he makes people wait outside to get a ticket. Mind you, most people who come here are elderly or disabled. Dude should let people wait inside as it’s cooler and its not like there isn’t enough space.
Mister, if you ever read this…
Don’t be a cellphone tyrant when you yourself use your mobile phone. It’s hectic enough going there to deal with stuff, nobody needs added stress. Please watch the Saved By the Bell episode «Screech’s Birthday.» Learn from Screech and don’t be a nasty Neil.

You have to wait in line to punch in your info at this computer so that it spits out a ticket with a number and u sit around inside the building until ur being called. The anal male security guard was fairly rude in his speech delivery, border line offensive. Obviously there are many Asian seniors who cannot read and missed the sign of where the line started. And he was being a jerk about it in his delivery and with his hand signals as if he’s superior than everyone else.
If u have an apt, u let him know and u don’t have to wait in line. Anyway we didn’t have an apt and we waited over 2 hours to finally see another jerk. During the two hours of waiting, the security guard was walking around patrolling and telling people to turn off their cell phones etc. He even ridiculed one old man for talking on his cell as he was exiting the door. He chuckled after his speech. Is it really necessary to be so rude ESP when working with mostly seniors?
Anyway now the front desk jerk was a lady and clearly was impatient. She didn’t let me explain why we were there and wanted to look for the info which she couldn’t find for the first 15 min… She kept shaking her head saying she couldn’t help us, saying there’s no such info. Basically making us feel like we were in the wrong place, like we were idiots… But if she would have listened the first time, it would save both of us a whole lot of time. She miraculously found the info after I squeezed in the information without her permission to let me speak. She found the person who was in charge of our case but that lady refused to see us bc «she was on her way out» and she would call us next week. It was 2:50 and the office does not close until 3!
I asked if I should return tomorrow. No bc they’re not open. Ok fine, Monday? No, just wait for her to call u back next week. See the problem is that we didn’t understand her call and that’s y we were there. I came to help my senior translate. My senior didnt understand the translator that they provided bc they couldn’t explain.
To make the story short, we made an apt to see someone to go over the whole case thoroughly. It was a completely waste of time coming here. The worst part is how they treat the people. I don’t expect great customer service but if u offend me and make me feel like you are racist and discriminating the seniors, then I do have a problem. I’m paying my taxes for this kind of treatment? Even those jerks will not appreciate that kind of treatment towards themselves or their family! I think someone in the White House needs to see first hand what kind of people are working for «our government».

Avoid this place as much as possible! The wait time is insane even if you have an appointment. The positive thing about this place is that they have translators for Chinese and Spanish! If possible, try to go to their el Monte location.

Horrible customer service. The so called «security guard» has nothing to do so he walks around bitching at people who is using their phone. Well I’m sorry, people here are waiting for hours, wouldn’t you think that during those hours, there could be a slight possibility that an emergency phone call will occur?
Oh btw Mr. security guard, you don’t get paid to text.

Worst office to go too. Staff memebers are rude, liars, unorganzied. I had came to this office many times and they had always screwed up something with my ssi. Then I go in to file a appeal to not pay back the overpayments they gave me and they didnt even take my application and deny me. Now I have to pay back 12,0000 and it was there mistake. Fileing a lawsuit against this office. And I still have application in hand now there excuse is its too late to turn in. Will see what the judge has to say jerks

I went there on 01÷17÷14 (Fri) @ 9:30am. As soon as I parked my car in the back parking lot, a lady who works there announced «I decided to close office for today because of too much smoke». Yes, Glendora Mt. wild fire was still going on, there were smells of smokes outside BUT all other neighboring business and schools were open!!! I walked my kids to school that morning! They stay inside all day (until 3PM on Friday) and complained about smells outside??? Ridiculous! Selfish and doesn’t care about who needs their service. HORRIBLE!!!

Normally when you think of government facilities, you’d probably expect something like a snail’s operating pace with slow lines, cumbersome protocols and disarray, as well as a good chunk taken out of your day. I remember this place being like that last time I was here with my dad, and their only attempt at facilitating the process was having your picture ID out, which most likely only takes 10 seconds, at most.
There was a good 2 people in front of me last time I was here. Super early, like over half an hour early ’cause my dad has a thing about bypassing long lines. Even so, it took solid half an hour before I got out of there, and it took some time sitting in a dimly lit room. They’ve certainly changed a few things around here, and for the better. As a place that specializes in social security, you’d think they’d be able to do the job efficiently, which ideally saves time for both parties. Well, it turns out they actually do.
Before they open, they go through the initial protocols, phones on silent/​vibrate, IDs out and you’re given a piece of paper to fill out, and at this point I feel like I’m gonna be here for the next hour. The line is then split after 10 people, so I was at the end of the first line, and then they call out a list of people’s names (appointments, I’m guessing), who are asked to form a line in the middle, then proceed to go inside. After a short wait, they let the people in my line in one buy one with someone at the door to give you a ticket number, then show you to the waiting room down the right side of the entrance, which reminded me a bit of the DMV, just nearly empty instead of the opposite.
The worker that will be working with you will call the number, then lead you back to the lobby and through a door to the left of the entrance with a security lock. The room has about a dozen cubicles. After taking a seat, the lady did her typing, and after a couple minutes, she goes off and comes back with a piece of paper, a receipt, and asks me to double check the information. After confirming the information, she tells me that we’re done and that the card will be on its way in about 2 weeks. I was like, wait, that’s it? Last time I remember having to come back with my birth certificate and being interrogated about my personal information and this and that.
After all’s been said and done, I was out the door by 9:15. Pretty damn impressive. It was painless and simple. They also walk with you to the lobby, after which I presume they call for the next person in line. Pretty lucky to have this place just down the block, and with some parking around the back end.