A. V. Eyes Optometry

I have been going there for 5 years now. Dr Rich is very courteous and takes the time to explain to you how your eyes work and how your prescription works, and what to do or not do. The frame selection is a little limited but I’ve been able to bring my own frames and have the lenses installed in a very timely manner. I’ll definitely keep going to him

This is a great place and Dr. Rich is the best. He’s very friendly and always makes me laugh! He cares about his patients and he thoroughly explains every test and the results. Grace is really wonderful and helps with choosing frames. She’s very friendly and from the time you walk in to the time you leave, she’s there to help. Excellent customer service. I highly recommend this Optometrist office.

First off, I must say the secretary as well as the other gentleman working in the office were very welcoming and polite. But I am so disgusted with Dr. Rich, he was incredibly rude and condescending. I only came to AV Eyes because my employer recommended this place.
In the middle of the initial exam I got an emergency phone call from my child’s school. Obviously if the school is calling more than once they are urgently trying to reach you. I had to stop the exam to get the phone because I knew this was urgent.
The doctor was so incredibly rude. He demanded I get off my phone. After I repeatedly told him this was an emergency he finally backed off. I was on the phone for less than 3 minutes. I’m a mother first and foremost. You would think you could wait 3 minutes for me to handle and emergency, considering the office was dead and there was not a single person in there. I have notified my corporate office to what happened (as they refer us to AV Eyes), and will make sure our employees no longer use AV Eyes.
I left almost in tears due to the hostile manner the Doctor treated me.

I’ve been going here for years because of the close proximity to my home and work, and have looked past the high prices. well no more. The latest pair of generic reading glasses were $ 540, out of pocket was $ 150. I’m done. Harvard Eyes here I come

This Dr. is not warm and welcoming, he has a direct, abrupt demeanor, and rude at times. Select any other location besides AV Eyes.
After spending an hour on an annual exam the appointment went down hill fast. As I walked out of the exam room I asked for the perscription, Dr. Rich said «There’s no perscription.» I replied «Really?» «No perscription?» and he said «That’s right».
I had to leave to my next appointment at the dentist and could not stay to look at frames. There was immediate pressure to stay and question of «Why can’t you pick out frames now?» Ridiculous!
I later called my insurance company and explained what had taken place in the office and the doctor stating there is no perscription. I said there must be, because I can’t see. The insurance company called AV Eyes to explain, they flat out lied to the insurance company stating they were with another patient and could not provide the prescription… What!?! There was no one at the location except for myself being spoken down to and stuck tolerating some wierd used car sales pitch to buy the glasses.
This is a dishonest office and Dr. Rich did not fullfill his legal obligations. A perscription MUST be provided to the patient after an exam, weather they ask for one or not! And when they are forced to ask… then give them the damn perscription!
Unfortunately I had to return to the office, after speaking to the insurance company and now magically, there’s a perscription. I then cancelled my husbands appointment for later that week. Will will not return to AV Eyes and do not patronize dishonest businesses with dishonest owners!

I wish I would have read what other reviewers wrote before I chose this eye doctor. Mainly, I have never been happy with this doctor but chose to go to him out of convenience. From now on, I will be going elsewhere.
I brought my two children (ages 2 and 4) with me today because I was squeezed in for a medical issue (possible pink eye) and I was asked to keep them outside of the exam room because they had goldfish crackers. Understandable, although I could not see my 4 year old daughter during my exam, which obviously, I was very uncomfortable with. Especially since there was a point in the exam where he had to close the door entirely. Luckily, there was a gentlemen that works there that was kind to my girls and paying attention to them, so they sat outside the exam room without interrupting.
As for my exam, I have never been so frustrated. I understand that I have pink eye. It is not hard to figure out. But at the same time, I have had issues with my contacts for the last 3 boxes where they are sliding around my eye and causing my vision to be blurry as well irritated. I feel that it the brand does not work for me that I have been using and really wanted to try a new brand before making my next appointment for my annual so I did not waste any more time. Other mothers can completely understand this, any medical appointment, whether it be one or five, are very, very inconvenient for mothers who do not have sitters.
After the exam, I was written a prescription to treat my eye infection. When I asked the doctor for a trial pair of new lenses to try out before my next exam, he told me I should not be wearing lenses right now anyway and I had to come back first for an annual exam (which I am close for but not ready for yet). When I told him that I just wanted a trial pair for after my infection was gone so that I could see if they fit better on my eye, he told me «that’s what the fitting is for.» I then told him, that the fitting will not help because the lenses usually feel good for the first day or two until they start irritating my eye. I wanted a trial pair before I came so I didn’t waste anymore time on a brand that doesn’t work for me. He told me again that I had to wait until my next exam.
Therefore, Moms, go somewhere else. There are many other eye doctors who are willing to work with you and your situation, rather then to only see dollar signs.

Dr Rich and his staff are great. My family has been coming here for years. You get quality time and you don’t feel rushed The staff is helpful there’s a good selection of eyewear

Went here to buy a pair of ray bans I had been wanting for at least a year. I knew the exact model number and color. Since the moment I walked in, i got a really nasty vibe from one of the doctors (the one with the braces). He just wasn’t very friendly… At all. Never smiled once.
I try to be as polite as possible and chalked it up to him having a bad day so I disregarded it. My specs finally came and they were exactly what I had ordered. Naturally they didn’t fit right away so I had them adjust them.
Over the next two weeks I had to go in to get them adjusted 4 times total. Each time I went in, braces guy got ruder and ruder. By the fourth time he told me if they didn’t fit I would have to order new frames? Mind you he never sat me down to see how they were fitting, he just adjusted them on the fly.
Fed up, I went to an optomotrist in ocean ranch. The doctor there took one look and them and said, ‘what on earth did they do to these?’ The arms were bent out of shape, screws were all loose. She spent a few minutes looking at how they fit, adjusted them once and now they no longer hurt my nose. They are perfect.
I wouldn’t reccommend going to AV eyes. His secretaries are really sweet but his negative vibes (especially after dropping 400 bucks on glasses) and lack of effort on adjusting my glasses was just unprofessional. I was afraid to go back because every time i did i would get a dirty look. No smile, ever.
Sorry, but this is my experience. Disappointed.

I brought my mom here for her yearly check up today, she has MS and it’s very hard and awkward for her to get around but Dr. Rich was very helpful in making sure she was comfortable and made her laugh a lot so she felt less awkward about the hard time she was having doing some of tasks she needed to do for the test. It’s a struggle to get my mom to go places, especially doctors offices but nice doctors like Dr. Rich make it easier to get her to go.

Dr Rich and his staff was excellent! We recently transferred from another eye doctor because this other eye doctor tried to get us to upgrade and to do unneccesary testing and buy the most expensive glasses out there.
Dr. Rich was very professional and personable. He took the time to listen to our needs and budgets and worked with us. My 3 year old daughter had her first eye exam here and they made it a very pleasent experience. She had a blast! The staff was very friendly and knowledgeable. I’m glad i finally found an eyecare practice that I trust.

I’ve used Glasses and Contacts for over 20 years and had several optometrists’ along the path in 3 different countries. In the past I’ve never been 100% satisfied when my prescription changed and always felt there was something wrong when I got new Glasses. Dr. Rich is the first one that’s always «spot-​on» with my prescription with great service and amazing staff.
His selection of frames is also always up to date with the latest classic and contemporary models from around the world.
I now live further away from AV, but I’ll continue to be a loyal customer, it’s worth the travel.

The employees are very knowledgeable and nice. Lots of frame styles to choose from. The optical manager is AMAZING!!!

Optometry at its finest. The Staff is wonderful, Patrick is my favorite. Dr, Rich is always pleasant and fun. The selection of glasses is the best around. They always remember your name, and make you feel welcome.
My whole family goes there, and would never go anywhere else. Michelle

Over the summer I’ve become very interested in mental disorders and have inadvertently met a borderline driver, a pathological lying hairdresser and a histrionic, attention-​seeking eyeglasses salesperson.
I am still confused about him not only getting the hint that I am fully capable of looking at eyeglasses myself but responding to my polite decline (no, thank you) for help by tapping his fingers on the table, jingling keys in his pocket, and whistling all in a matter of three minutes.
Not only don’t I need help at figuring out which Ralph Lauren models do I like better from the scant selection offered, but I DEFINITELY don’t need to oblige myself to become anyones’ therapist by enabling them to talk AT me and give them any more attention than they deserve.
When I allowed him to talk at me so he could stop distracting me with his tapping, he couldn’t answer an easy and frivolous question I mustered. He proceeded to incorrectly state a specific frame I was looking for was already in the display case and that I wasn’t looking properly. No, A V Eyes doesn’t carry that model because I already know that from looking at the selection in the display case. I didn’t say that as he was obviously having a conversation with the wall then with me. He continued to talk with such an obnoxious, overpowering and agitating conviction that I simply walked out the door. Luckily the Ralph Lauren glasses are located next to the door.
While I probably would have walked out of this small store and its scant selection anyway, the histrionic eyeglasses salesperson helped speed up this process. It was time for an early dinner.