Scooter’s Jungle

We love Scooter’s Jungle! We held my son’s 5^th birthday here a few years ago, and he asked to have his 8^th birthday here again this year. Our first party experience here when my son turned 5 was just awesome — our party helpers did an amazing job taking care of us and they were so involved with the kids, everyone had a great time! Since we have that to compare to, I was expecting a similar experience. Unfortunately, our main party helper this year (I believe her name was Ari) although she was nice and pleasant, she just didn’t seem too involved with the kids, and seemed a bit shy. She didn’t play too many games with them, and I really didn’t see a lot of her on the floor during our party. Luckily 7 and 8 year old boys are pretty good about playing amongst themselves so they really didn’t notice but I was a little disappointed. Once we moved into the food room we had a different helper who was a young man (forgot his name) who was more outgoing and involved with the kids so I was happy to see that. Overall, we had a pleasant experience at Scooter’s Jungle this birthday, but if we decide to hold another party here I will be sure to ask for a more outgoing helper for our event. I do highly recommend this venue, it is clean and the staff is very helpful and pleasant and your guests will have a great time!

First time here. Doing 1 hour which i think is more than enough time for the price it’s incredible grandmother coming in with the grandson having a really good time. If you’ve never come in you have to try this they have a zip line that even the adults can do and it is hilarious. The staff are as cute as heck very friendly and they play with the kids which is nice so you can take a break. I didn’t read any of the other reviews before coming because I like to make my own judgement and this place is definitely a five star.

Just had my son’s 7^th birthday party at Scooter’s Jungle Aliso Viejo last week and it was a blast! We had 23 kids which normally would be a nightmare, but the staff handled all the boys with enthusiasm and high energy. Although I stress about things going smoothly and everyone having a good time, there was no need to me to waste my worry with this party. The staff was very professional and extremely attentive to every last detail. I would highly recommend this venue if you are looking for an indoor party place.

We just had my son’s 5^th Birthday Party there on Saturday, and it was such a huge success. Not only due to turnout of friends and family, but more importantly how friendly and attentive the staff was. This was our first time there and it lived up to all expectations. Sala was our girl that assisted with my boy’s party and she was absolutely amazing. She was fun, friendly and on top of everything. She explained the process, kept up communication with me throughout the time, and played with the kids and made sure they knew it was Jacob’s day. 5 star, totally recommend Scooter’s Jungle and can’t wait to go back!

We just had a birthday party there for my son and it was amazing. The staff is great with the kids, they took care of the set up and take down of the food and made it seamless and worry free so I could enjoy the experience with him. Adults are allowed on the equipment too so everyone got some great exercise. Never a dull moment during the whole party. Thank you!!!

Selected this venue for my daughter’s 4^th birthday bash, and she absolutely LOVED IT. After being referred by a friend, I went in to scout the place out. I knew my daughter would go crazy over all the bounce houses and set up the reservation for the ultimate arena. I liked the fact that the Jr. Arena had the option to eat while playing, rather than dining in a private room the last 45 mins, however I wanted to be sure to accommodate all ages.
I’m sure all my Moms out there know how stressful hosting birthday parties can be, but the staff at scooter’s jungle went out of their to make sure the party went as smooth as possible. It is well worth the money. In my case, there were three staff members that made sure my daughter had a «Wow» experience.
Jason was our host in the bounce arena, and I loved his energy, and the way he made my daughter feel like it was «her day». (They even gave her a tiara)! I appreciated how he played and interacted with the kids the entire time. The equipment is adult friendly as well, so even the adults got in on the fun!
A young, curly haired blond boy (sorry can’t recall the name) was our host in the dining area and he was nothing short of awesome as well. He served the food, cut the cake, documented who brought which gifts, even danced with the kids and me!
There was another hosts (can’t remember her name, but she was brunette, newly engaged and glowing) that was AMAZING and went out of her way to try and revive our 2 tier birthday cake that tilted over on our way there. She cut it up and made sure to display the cake pops around it beautifully. She also was very comforting to me, as I tend to pride myself on the revealing of the cake and was temporarily distraught. Special thanks to her.
If I had to identify an area of opportunity, it would more than likely be the food quality. The chicken tenders were a bit dry; the pizza a bit «meh», but to be honest the kids didn’t notice and devoured the food. (They give you the option to bring your own food, so it’s not an issue at all). We will be back next year for my daughter’s 5^th birthday, or maybe even before for one of her cousins parties!!! THANK YOU SCOOTERS JUNGLE. You’ve earned a loyal customer!

I brought my children here today for the first time and I will never, ever be back.
Usually all the «kid spots» we go to in Orange County are fun and have employees and patrons who are all there to have a good time, and most importantly want the kids to have a fun experience. My child has special sensory needs and a cognitive disability– everybody was staring at him, and the employees (especially the manager) followed us around the facility as if we were doing something wrong. One of the moms was disturbed when my 4 year old son rushed up to her to try to grab her water bottle when he was thirsty (he is non-​verbal). Instead of simply looking away or being polite, I told her that he has special needs and that she was being extremely rude (paraphrased). All the parents gathered together on one side and continued to talk about what I said, pointing, staring at us, making a big scene and making us feel like we should leave. Of course the way customers act is not management’s fault (arguably) however the managers made matters so much worse by the way they handled such a small exchange of words. They did not come over to make sure everything was ok in our party, but instead stayed over with the large group of parents socializing while we were basically sitting in a corner still bothered by what just happened. I asked an employee why they dont offer a special needs jump time like all the other similar businesses do, they said they dont have anything for children with disabilities. The blonde boy who helped us with our pizza said hed look into it for us. He was actually very nice. Only after that, (Im guessing he told the manager) the manager came over to tell me to make sure I stay seperate from the other parents. She did not address my question, or my sons disability (she was there when I told the rude woman that my son had a disability, so she knew for certain he has one) when I asked her the same question, she said they do not offer anything for us; however we are welcome to rent out the place for our son and his friends. Then the employees continued to do the same thing until we left– follow us around while we were playing as, if we were doing something wrong! Extremely weird. One of my family members asked when we were walking out the door, «is this the way it always is when you take him places?» I told her ABSOLUTELY NOT! Like I said in the beginning of my review, most of the «kid spots» we visit are not like this.
Basically my suggestion would be that the employees here learn more about customer service, how to ensure that guests feel welcome and want to return. Also, I think offering one hour ar least of Jump Time per month, only for children with disabilities for example Down Syndrome, Apraxia/​Dyspraxia, Autism, C.P., Sensory Processing Disorder, etc. ALL THE OTHER GOOD KID SPOTS OFFER THEM and I will be taking my business there. Just one day a month, for one little hour in that day isnt a lot to ask. During that hour, the moms and employees there understand that each child wants to have fun but «is working through some issues».
I had to give one star because there was no option to leave zero!

Visited today for open play with my family and I must say I didn’t have a very good experience from the moment I walked in. The manager on duty talked my ear off, yet not answering any of my questions that I had. All of the employees walking around monitoring everyone seemed to be having a bad day. They didn’t engage with us at all, but seemed to follow us everywhere and glare at us. It felt very uncomfortable to all of us. Maybe it was because we were new to the place, but to be honest it was a weird experience all together. At of our whole experience their was one blonde boy who helped us with our pizza that actually smiled and was helpful. I won’t be returning here. Ever. I’ve been looking around to find a bounce house to go to weekly. Maybe I’ll try Big Air in Laguna Hills.

Wonderful service! Made everything run so smoothly for my 7 year old’s birthday party. You have an amazing staff that was so sweet and warm to my guests. Keep up the amazing work! Thank you again!

We just had a birthday party here. All i can say is great staff, wonderful place and all of us enjoyed my daugther’s party. It’s all worth it! My daughter wants to have another party here. Probably, next year then!

They have great bounces houses and a fun staff for the kids. They will nickel and dime you on anything you bring in. They told me I could bring fruit and vegetables for the kids with no extra charge. However, they charged me $ 10 dollars because they said a salad does not count as vegetables. The prior year I had to bring specialty food in for kids with dietary needs and they made me pay $ 10 for a tray of sandwiches. Pretty disappointed with them. I spent a lot of money and they nickel and dimed me for every penny. We will not be going back next year.

I am the director of a summer camp and this is the second year I brought my group to scooters jungle! Both experiences were AMAZING!
This morning we were running late with 22more kids than we had told scooters jungle to expect us with. The staff were very helpful and accommodating. Everyone is very friendly and out going! They allowed us to stay 30 extra minutes since we were running late. They helped serve lunch and helped organize things so that it was smooth and enjoyable for my kids and my staff!
Thanks Katherine, Jenna and Alex for a great field trip today!

My son just celebrated his eighth birthday there yesterday on August 15. The staff was very fun, accommodating, and was great with taking care of all the decorating and putting together the whole entire party room. For a working mom this was great. I actually got to sit back and enjoy my son and play with him and all of his friends. It was worth it even though they’re a little pricey. The staff was terrific Fatima, Asante, and their boss Catherine were great. They definitely put the effort in fun. Will definitely be back for open play date and recommend them to friends for birthday parties. Thanks again staff at scooters jungle !

We have been here for birthday parties several times which is a good sign seeing as friends throw their kids’ birthday parties here a lot! They’re friends from different groups so they don’t even know each other and we still end up here. My kiddos love it here. The staff is excellent. Me and my 2 kids especially like it when we get «Mike» in the arena with us. Isaac and Chloe can be slow-​to-​warm kids and it helps that Mike is so one-​on-​one with them. I know with a big group of kids that’s really difficult. I try to sit it out as much as I can so my kids can learn to get through big social things on their own and it’s a comfort to know I can do that with attentive staff.

I have been bringing groups to Scooter’s Jungle in Aliso Viejo for many years — maybe 10! Every visit is consistently fun while being easy for me. The staff is always friendly, helpful with suggestions and recommendations, they know their business and really do their best to make each visit perfect.
Yesterday I brought a group of 42 people, the time before that we were a small group of 10 and either way the quality of service and the level of fun is off the chart great. I love introducing Scooter’s to new families because I know they will have a great time. It is a perfect multi-​generational play date. We consistently have three generations in our groups and they all have a great time. I’m a Scooter’s Jungle Fan!

I had my first experience at Scooter’s last night and probably won’t be returning. For starters, I am very disappointed I had to pay for myself to accompany my 2-​year old in the playground. She’s a toddler and obviously has to have an adult with her– it’s just irresponsible not to. But then to charge me as if I were going to «play?»
Second, this is NOT a place for toddlers at all. There is a «junior» area with smaller versions of toys. But you know what? The staff doesn’t patrol the play areas so when the big kid area got over crowded, all the kids came over and took over the junior area. My daughter had toys stolen out from under her and was pushed trying to go up the slide stairs at a 2-​year old pace. I had to go find a staff member and ask if there was an age limit in the junior area because there was nothing my daughter could play on since everything has been commandeered. He said he would «try and get the bigger kids to move.» This was after 15 minutes of «playing» and I was seriously tempted to go ask for my money back and leave.
Third, there is not enough staff to adequately monitor the playground. There was well over 200 people there last night, and TWO staff members in the back area. Consequently, there were 2 – 3 additional staff just hanging out at the front desk.
Finally, it’s apparent that the main goal last night was to cram as many people into the play area as possible. I don’t think they turned a person away, which resulted in 150+ kids and well over 50 adults congesting every possible play space. The line to go up the slide was packed, the 1 shoe rack was overflowing and it was pretty much mayhem. The music is RIDICULOUSLY loud and my friend and I had to literally shout to hear each other. And I’m not even that old to think that!
We only played for an hour and had to get out of there.
It’s disappointing that this playground isn’t really fun for all ages. I personally had an awful time and was relieved to step outside for some peace and quiet.

Awful. Obnoxiously loud, blaring music on top of already loud kids, in a concrete room with zero soundproofing. Charge extra for additional ADULT. WTF? Also not very secure, multiple exits from main playroom mean child could leave without parents knowledge. Save your $ and just go to your local park.

Great, clean fun for kids of all ages! Love the Open Play Days! Enjoy that adults can get in in the fun too!

We had my son’s 4^th birthday party there and it was awesome.
The place was perfect to keep the kids entertained and running all over the place.
The fact that the grown folk could get in the action as well was great!
We had Mike as our play area coordinator. What a great guy to have running the party!!! He had a group of 15 kids ages 3 to 13 listening and following rules… Is that magic?
Also the fact that the staff handles everything made it super easy for us to enjoy the people that were there!
Michelle handled our dining room experience. It was great as well.
My son was made to feel special but not at the expense of any other kids feelings.
Well done Mike!

I hate signing on crappy touch screens with lots of bugs and wait for 15 minutes to just get in!!! Get it fix for god sake!!!
— update:
One of managers get in touch with me just now, less than an hour after posting my review! Really surprised with level of customer service and attention to feedback :) I increased my rating to 3 just because of this, however looking forward to see better touch screen systems in future.