Chili’s Grill & Bar

I’ve been going to this Chili’s for years, but two days ago we had a great experience. The only reason for the loss of one star is because they were out of pickles. We couldn’t try the fried pickles, or have pickles on our black bean burgers. Our waitress was Hilary, and she was great! She complimented me when we sat down, apologized for the lack of pickles, brought us our sides of ranch before the meal was even out, and was genuinely kind. We would definitely recommend to anyone.

Average experience. It was early on a slow Monday evening. Walked in and waited a couple minutes to be greeted and seated. Finally what seemed to be Bus boy seated us after walking us around the whole dinning area. Sat down with menus, looked through them and decided what we wanted. Again waited a few minutes wondering if we had a waitstaff. Finally a waitress showed up and took our drink order. Then food order. Chips and guacamole were very good. We both ordered bacon burger. The burger was ok, but too much sauce (whatever kind it was, it was not too complementary to the burger. It also made the burger messy and difficult to eat.) and a little too much pepper (and I like pepper.) we had to flag the waitress down for a drink refill. We had a gift card that covered the cost of the meal. Paid with the table kiosk, but wanted to give the waitress the tip. Never saw her again. She kept hiding in the back. I hate leaving cash on the table, so I hope she got it.

This location is managed well. Excellent service and always awesome smiles. Consistent great quality.

Here at chilis right now… Been waiting forever for a BOWL OF SOUP!!! Hubby got soup too and my father in law got chicken fried steak… MAYBE that’s why… Packed but slow. Hope this soup is worth the wait.

I had a good experience here with my family. I came in for lunch with the family and sat at the bar area. The waitress was really good and attentive. She didn’t need to be so fast and she was and checked on us at appropriate times. Food was not bad either. Will totally be back.

My favorite is onion strings but it’s not on the menu anymore for appetizer. The price is good, and good location.

Stopped in for a quick dinner after running errands. We started with the southwestern eggrolls, which have always been a favorite. They were good as always, but have definitely decreased in size from what they used to be. I ordered a burger, but wanted to specify my own toppings, red onion, blue cheese, chili’s special sauce, pickles and pepper jack cheese. They used to have a peppercorn burger on the menu and were still able to make it even after it was taken off the menu, but they no longer have the seasoning to make it. I asked for a large side of ranch (I like to dip my burger in it). Bf ordered the grilled chicken sandwich with onion rings. Seemed to take a little longer than expected, but it was pretty busy for a Wednesday night. My burger was delicious, although it came with blue cheese dressing when I expected blue cheese crumbles. I also only got a small side of ranch but our server quickly corrected both issues. Bf did not like the bun on the sandwich at all. It was described as a potato bun but was way darker than in the menu and looked more like a pretzel bun. Be advised, that is the only bun they have. Pickles are really good if you like garlic dill pickles, I wished I had ordered the fried pickles after tasting them on my burger. Service was fantastic, we were never without drinks or whatever we needed. I wanted to try the new cinnamon roll skillet dessert but I needed my pants to still fit as I wobbled to the car, maybe next time!

It’s very hit and miss as to the service and food quality at this location. Seriously, how hard is it to cook a bacon cheeseburger well and serve it plain and dry? First time it came to the table it was dressed with everything. The second time it came to the table, it came with 2 mini cups of pickles in spite of the fact that I had specified no pickles and my friend had said yeah, she really hates pickles and doesn’t want them anywhere near her. The manager-​type did offer me a soup or salad while I had to wait for my burger to be remade. Our server disappeared after the burger and pickles snafu and it was hard to get refills on our beverages (water). The chicken crispers were overcooked and very dry.

Every incarnation of the menu gets worse and worse. I miss the chili tacos and Chilis trip burger. I miss the way it was but they keep trying for something new. Service is lacking as well

Great service! Great food!
BEST margarita grilled chicken and mac n cheese I’ve ever had at a Chilis.
I eat this meal 2 – 3 times a a month at Chilis all over TX and OK… this was the best. Hope the others take note.

I was here last Saturday with my sis in law. We were seated promptly, assigned a waiter and our orders were taken. I ordered chicken wings for appetizers the trio fajita and half rack of ribs a side of veggies and rice, while my sis in law ordered their new grilled salmon over rice and veggie.
I specifically told this waiter I want my steak on the fajita well done. (Cannot eat rare meat because of personal reasons). The food came on time but the chicken wings were too crunchy and dry. Couldn’t even taste any sauce on it. steak was pink in the middle and the whole trio was tasteless. A little salt for me goes a long way but his dish was so bland I had to put some seasoning on it. The rice with the ribs were cold not even close to warm broccoli tasted uncooked, and hard. My in-​law salmon was the only warm thing on her plate everything was stone cold and dry from veggies to the rice.
I had a big appetite when I left home but I brought everything else back from chillies home to reseasoned it and warm it up.
When I mentioned it to the waiter he didn’t even make any effort to apologize.
This is the first chiilis place I’ve stepped since I relocated from California and I won’t be coming back to this place ever again.

We went here for dinner last night. We ordered drinks, guac and chips, and our food. Our drinks came out and food, but no appetizers. We also never saw our waiter after that. Thankfully, we were able to checkout without waiting and the chips and guac werent on it. The burger was greasy and the food was okay. We won’t be back.

My wife and I needed food and happened to be passing Chilis. I’ve never been a big fan of Chilis, but it was late and I was hungry, so why not slip in, have a quick meal and a beer with the wife.
I wore flip flops.
A critter crawled across my foot and made me jump and bump my knee. Yes I said a critter of the multi-​legged variety who’s name starts with a R and ends with an H. Oh yeah, it rhymes with COACH.
I’m sorry, but I can’t return. The woman behind the bar grabbed me a manager, she comp’d my meal, which was good since I didn’t eat it… we broke camp as suddenly a frozen burrito didn’t sound so bad.
I’m a pretty forgiving person, but DAYUM. I feel dirty.

This Chili’s location currently ranks within the Top 5 worst Food Safety Scores
within the City of Allen. This review reflects that and will be updated when The City of Allen’s ratings reflect that this location’s scores aren’t on that list any longer.
Chili’s Grill & Bar
903 W. McDermott Dr.
SCORE: 73
Date of Score: 8÷19÷2013
Personally, I’m extremely disappointed to see this. As a multi billion dollar public company, Brinker should have policies in place as well as internal staff dedicated to ensure food Safety. Although this isn’t the absolute worst score in Allen. This says volumes about the company and its priorities.

This place is so hit or miss! Great for kids and fast and friendly service. But, our food was terrible. My chicken bowl was awful. The flavor was not what I would expect from a chicken bowl. The chicken clearly was not grilled fresh. It was frozen out of a bag with zero flavor. My husband went the route of mexican food which is new on the menu. Was barley edible.
I’m sure for convienience reasons we will come back. I’ll stick to a burger.

Every time we go to Chili’s my husband vows it is the last time. At this location we ordered an app and our dinners. He specifically asked the app come before the meal (you really shouldn’t have to request this, it used to be assumed) Sure enough… it came out at the same time as the main course. I don’t know why so many places can not get this right. We were about to send the app back saying we didn’t want it anymore. A manager came by and took our main course back to the kitchen. I asked if it was going to be remade and she assured me that it was. When we got the main course it was obvious it was the same food just put under a heat lamp. My husband couldn’t finish more than a couple bites of his order. The chicken was like rubber. I picked my hamburger apart bc the bun was inedible and ate half of the burger patty.
We got fast food on the way home.

I’ve been here so many times because my family is in Allen. Half the restaurant is a bar which is great fun for football games and hanging out with friends The other side is the restaurant and because it’s a little small you may have to wait a bit, but the customer service is good! I dropped a star because several times they have got orders wrong. I don’t blame this on the servers who assured us they put it in right, but clearly the kitchen doesn’t always read the tickets right. Once they get that straightened out, they’d easily be 4 stars!

Picking up to-​go orders is nice, friendly and usually quick. I love their salads and sometimes swing by on my way home from work to get one. The dining room service isn’t as good so i don’t often dine in especially when I’m by myself. It’s clean and again, I love their salads.

I didn’t want to give any stars but Unilocal requires at least 1 star. We sat at a table in the bar area and got no service. 2 people walked by without a word and 1 person said they would be right back and they never did. We asked for a manager, she tried to get us to stay but we weren’t. Left and most likely won’t be back.

Pretty decent food is overwhelmed by smoke in the non-​smoking section. The laughable partition between the areas is completely ineffective, as people (servers) walking between the areas pull in clouds of smoke to the non-​smoking area. Just gross. We used to eat here all the time, but there are tons of other, better, options in Allen that are smoke free.