Texans Credit Union

While the tellers are generally friendly, I’ve fallen asleep waiting for member services to get to me when I needed a new debit card (had 1 person ahead of me… then got skipped by several people because they claimed they thought I was with someone else despite sitting alone… someone finally woke me up at closing time). I’ve also had more than one deposit disappear, and it always takes about a week to get it resolved.
Keep your receipts when you make deposits, even at the ATMs. I’m closing my account here as soon as everything finishes clearing (… and once they figure out where my last deposit went).

Great service and fast. Just hard to find if not paying attention due to location. Not sure what the negative feedback below is about. She does not know its not a bank but credit union.

I had the worst customer service experience of my life at the Allen branch. The teller was not helpful or proactive. She gave me incorrect information and when I questioned her she gave me the dirtiest look I have ever received. I was so offended by her behavior! I closed my accounts and will never do business with this financial institution again!

Avoid this bank at all costs. They are not only unfriendly and uncooperative in person, but even their website is terrible to use. It’s primitive; something you would expect to see ten years ago.
As an example of their incompetence: they can’t even get something as simple as issuing a debit card correct — it took them three attempts. It’s sooo nice to receive a new debit card because «card numbers have been compromised» (that oughtta tell you how bad they are), redo all your direct deposits and withdrawals, and then receive another card two days later and have to redo it all again. Complete amateurs.
Their loan officers are disinterested.
Their rates of return are really low.
Seriously… I’d rather store my money under my mattress than to do business with this bank again.