Cold Stone Creamery

Not happy, they would not use my cold stone coupon off my phone. Needed to be printed on paper. They need to keep up with time. My last visit there.

Bottomline they left us without a cake for my 6 year old’s Birthday. If you want the ugly details read on. The owner must be a very unhappy person & lead a sad existence. I encourage you to boycott this store.
I called Cold Stone Creamery on Saturday Dec 27^th to find a cake for my daughter’s 6^th birthday. The website showed a signature cake (NOT custom.) made from Peanut Butter. I called both Lehigh Valley locations to see if they had it. Neither did. Both had a different peanut butter cake. Trexlertown offered to make it but I couldn’t have until Tuesday. I wasn’t sure so I drove over to the Cedar Crest Location to check out the Peanut Butter Cake they had. I decided since I was spending $ 30 why not get exactly what I want. I called Trexlertown and I ordered for Tuesday. Next day (Sunday) I get a voicemail from the owner, Roseanne, stating they didn’t need to make the cake because that was a Christmas special. (It was still on their website), but they would make it, but I had to pick up at Cedar Crest and not until after 5pm on Tuesday. IF I still wanted it, I need to call Trexlertown. I called Trexlertown and confirmed I wanted it, but also say, «This is really annoying I don’t understand all the fuss. It’s completely inconvenient to drive over to Cedar Crest.» The girl told me if it were up to her she’s make it, but the owner wouldn’t let her. MONDAY NIGHT at 8:51pm, I get another voicemail from Roseanne saying verbatim the following, «This is Roseanne. We are not making a cake for you simply because of how you spoke to the shift leader and the manager. Good bye.» WOOOOWWWWW. Business must be really good at Cold Stone that they can treat customers badly. On top of that why would you call someone at 9pm at night. The joke is that I read the bad reviews and thought, «This is a bad sign, but hey… there was probably a misunderstanding.!» No misunderstanding. The owner is not customer service oriented. You can walk into the Cedar Crest Store and a sign on the cake case says, «We do not have to write on the cakes. If the cake decorator is here they can be written on, but otherwise we will not write on cakes.» This franchisee needs customer service training. It’s ICE CREAM. For crying out loud at least say, «Hey, we’d love to accommodate you, but unless the cake maker is here, we can’t do the excellent job we want to do so we don’t write on cakes.»

Went in and ordered my regular mango and pineapple smoothie which I always get from cold stone. But this time I had chunks of ice in the smoothie to the point where I can pick up the ice with my hands. I returned to the counter and asked if I could get another one because I never recalled having chunks of ice in my smoothie the girl looked irritated but she did it. I then received a new one and had the same exact problem I then went up to the counter again and two workers approached me clearly irritated and told me that the smoothie was suppose to have chunks of ice and not not be a smooth texture. I was confused because I had this drink before nd it was always great. The customer service sucked and I wasn’t even given my money back I had to throw away the «smoothie» and leave.

The owner was really friendly. They have a military discount. And the ice cream is darn good

Choose from a wide selection of pre-​set ice cream creations OR choose your ice cream and toppings. There are also ice cream cakes, ice cream cupcakes, and more in the freezer. The ice cream is very creamy and good until the last spoonful. You can choose to have your ice cream in a dish or in a plain waffle cone or one with sprinkles and chocolate or chocolate and nuts. Also available are shakes and malts.
Expect to pay $ 5.00 to $ 6.00 for a small serving of a signature ice cream creation. Why is ice cream so expensive? Amounts vary depending on who makes your ice cream. Sometimes the employee is generous and sometimes not. The person ahead of you might have an overflowing cup of ice cream, while yours of the same order will be just barely reaching the top of the cup. There should be a standard amount for each purchase.
To summarize, the ice cream is delicious, but sometimes you get more or less, you never know.