Dunkin’ Donuts

Worst Dunkins ever, A lot of us from the car dealerships in the area go here and the service is horrible, I go there 5 days a week and on 2 of the day’s there’s a girl working at 5am and she speaks no English with horrible customer skills, and today is Monday and I’m a DD Perk person and she wouldn’t give me my free coffee cause she doesn’t understand that if the Patriots win you get a free coffee? The owner need’s to train these people on customer skills and being friendly cause that girl is not friendly, her name is D. Elisangela a Portuguese girl. I wish there was a Heavenly Doughnuts or a Honeydew Doughnuts close by but there isn’t so were stuck with this place. DUNKIN DOUGHNUTS 210 Harvard st. Allston, Ma.2 134

The manager is mean and rude and would rather lose sales than fix problems. I had a couple for 99¢ coffee and for some reason it wouldn’t go through. He AGREED that my coupon should have covered my coffee purchase and there was just something wrong with the coupon, (3 weeks til it expires), but refused to just charge me 99¢ for the coffee. He told me to save it, (which is ridiculous anyway), and I told him that because I opened it on my phone a timer starts and it’s void in 10 minutes, so I can’t just ‘save’ it. He shrugged and said oh well. So with my coffee sitting ready to go on the counter, I left. No coffee. Lost a coupon.

i went in there very thitsy and they did not rembember to make my drink’s. there was some guy in there ust talking about fedora’s and animé and not about my drink when i finally got it i spiledd it on the floor by accident and they blamed it on me even though it took them so long to create. would not recomend to anyone over the age of 25

Today I got an almond milk latte with expired, chunky milk. When I went back to get my drink remade with fresh milk the employee started hounding me on what almond milk looks like and humiliated me in front of everyone. He originally refused to remake my drink, then remade the wrong drink while again rudely telling me how he serves almond milk everyday and ‘that’s what it looks like’. As someone with food allergies I can’t afford to take chances on getting food poisoning which is apparently a non issue for the staff at this Dunkin Donuts.
The consistency and color was absolutely foul and like nothing I’ve received before from other locations. Needless to say I will not be returning and plan on writing to corporate as both this service is unacceptable and the risk of food poising should never be a debatable topic.

This dunkin donuts is hit or miss. Speed depends on who is working and what position they are working in. Food quality is what you would expect from a donut shop, selection is varied but again quality is not all that great. Not bad if you’re getting a morning coffee or tea bit you can definitely my do better for breakfast

The staff’s attitude is really really bad!!! I asked her to have a cream cheese bagel, and she just listen music with earphone and asking me what bagel. I thought she didn’t hear me so I repeat and she just gave me attitude and yell with loud voice with disgusting face we have many kinds of which one you want!!! And I said ok. Let me have a latte. She loud to me again” ok we have hot ice medium small large you have to say what you want.” When I go to other places people will ask me cold or hot what size. She has to ask me !!! Why she give me that attitude !! It is really bad management about employee and I never ever gonna back to that place again!

Usually I have no problem here.. But this younger employee I believe Osa was her name was so rude and disrespectful. Yelling at people, having an attitude and then handing over a drink that’s not even drinkable. She reminds me why I go to Starbucks, although they are more expensive at least you don’t leave pissed off. Rule number 1 in customer service don’t back talk and fake it till you make it if your really that miserable.

They close at midnight are usually fast with orders.
Some employees are a little slow, but they will eventually get your drink order completed and that is all that matters to me.

This dunkin doughnuts is bad. They got my order wrong and they have mice. A mouse literally ran across my foot while I was in line. I wouldn’t go back there.

Yes I did just bump this dunkin up 2 stars because it is clear that between the time I left that review and now service has changed completely. The staff is so nice! Also there must gave been more training going on or something but the service is much more reliable now and standardized. Also I haven’t had a bad cup of coffee there since my last review so that’s good too!

Dunkin Donuts is predatory about towing. If you visit Dunkin and then go to Staples, you have to move your car to avoid towing. It makes no sense and is completely anti-​customer.

Wonderful experience here.
I am an avid coffee drinker. Not to mention the workers are lovely and kind.

It’s Dunkin Donuts… what can you expect. Living right across the street, I wish I could say I am more of a frequent visitor here. As far as Dunkin Donuts go, this may be the worst service that I have ever seen at one. I can honestly say I probably will never get food here again. especially given all the great local bakeries. Don’t waste your time here. They are extremely rude, and do not follow the principle that the customer is always right. They put ¾ inch of butter on my bagel (i measured, I have never seen it so high!), and when I complained asking for a new one with no butter, they made me a new one with even more butter and said, «well, that is what is on the slip.».
Do not waste your time or frustration here. The only benefit is that when I have used the restrooms, they are clean.

they ran out of strawberry frosted donuts…
how is that even possible!?!
Also, the wait here is atrocious. Really, how hard is it to pack up a donut?

DO NOT PARK HERE.
Ownership has a deal with a towing company. She overheard my friend and I saying we were going to Staples and instead of telling us to move our cars, she calls the towing company who arrived in minutes. I had to pay the driver $ 90 to leave my car alone.
This is NOT how you treat paying customers. I feel completely betrayed and angry at this blatant deal between this Dunkin Donuts location and the towing company to pounce on paying customers. This is a disgusting business arrangement.

I know, I know it’s a chain, but I consistently have issues with the service here and there’s ALWAYS a huge line in the morning. Obviously, that’s to be expected during rush hour, but I tend to commute a little later (getting me here at 9-​ish) and they just don’t handle it well. When you have 10 people lined up for coffee/​food/​whatever, please do me a favor and either save your socializing for the off-​hours or chat while making my coffee!
Other than that, it’s Dunkin Donuts, nothing special, but the coffee here is decent (and does seem to vary across locations).

This is odd; when I went there with my friends after a night of splurging on neighboring Shanghai Gate, it was clearly a Dunkin’ Donuts branch, with the normal signals of being a Dunkin’ Donuts: the colors, the tables, and yes, the Boston Kreme. This branch was sufficiently pleasant, with good service (the Boston Kremes just came out of the kitchen!!) and a selection that included the ‘manager’s special’, basically a donut with fluorescent green frosting with sprinkles. (Clearly the manager is not well versed in color selection, but hey, it caught the attention of my friend who readily devoured it). A sumptuous, albeit slightly off-​kilter, post-​Shanghai food treat!