Model Hardware

I just sat on the phone on hold with these people for over ten minutes and I’m PRETTY sure it was out of spite because the guy didn’t want to go price an item I was looking for (a shovel and neem oil for gardening). Literally saying «I don’t know what that is so we probably don’t have it» about the neem oil (which is a common natural insecticide for home gardening) and «you really should just come in» when I asked how much the cheapest shovel was. He also called me hon and it’s like? I don’t know you? I don’t like you? Don’t call me pet names? My boyfriend called while I was waiting on hold and asked the EXACT SAME QUESTIONS and was given actual answers. Guess they only serve men at this location ¯\_(ツ)_/¯

completely family owned and operated. They make you feel comfortable no matter what are looking to buy. I reminds me of the kind of businesses there were growing up 40 years ago. When I walk in there I feel like am visiting the hardware store from Happy Days.

What a pleasant shopping experience. As soon as I walked in I was approached by someone who took me to the product, offered some sound advice and then rang me up. I don’t think I was in there for more than 4 minutes total and walked out with the two products I needed. All this at a time when most hardware stores had closed for the night. There was no «we are open later so deal with our customer service». You have a repeat customer here.

Terrible! Big guy with the nose ring was very obnoxious and rude. Lots of workers standing around, but not helping. Older gentleman worker said they had the product I was looking for and tried to help me, but was shushed by big guy who said «it’s a busy weekend I’m not here to argue with you, I said we didn’t have it». Never again!

The staff always knows exactly what I need and where to find it. I love this place.

I called last night after they closed. Blizzard of the century and, like a moron, I had not bought a decent shovel. Kevin was still there, answered the phone, told me they were closed. I thought that would be the end of it. Then he asked me what I needed. I told him I needed a shovel and he said he could sell it to me if I paid cash, just call when I get there. I went right over, he came out, gave me the shovel. He did not gouge me either– and TBH I would have paid a lot for that shovel right then, but he charged me a fair price and was great about the whole thing. Definitely above and beyond!

Came in here the other day with my roommates looking to weatherize our apartment. The second we walked into the store, someone was trying to help us. One of the ladies showed us to the weatherizing kits and then explained a few cheaper alternatives. She was extremely helpful and knowledgeable. We ended up getting some drop clothes which do the same thing, and for half the price. The store is very messy, so not sure if I’d be able to find what I need without help, but the employees are great. I’ll be returning for any more home improvement needs!

I have been shopping at here for about 20 years, although no much within the last 2 years. until today.Sherwin Williams around the corner was closed so I went in for a special type of primer. 6 people behind counter, obnoxious with an attitude like they know it all, which was obvious they did not. Kevin, if you are who I think, should re think who represents a once very friendly and helpful place to shop. This will be my last visit, and although I like to support local businesses, I will be home depot bound in the future

Cheap products at ridiculously expensive prices. Most of the supplies they have are years old and break right away once out of the packaging or don’t work. Terrible customer service. They used to have friendly people working there, now its just a bunch of know-​it-​all-​kids who cop attitude if asked a question. I am just really disappointed. Shame on you Model Hardware!

If you want to learn bad customer service come to this hole… There is always 10 people working, all of which do not want to help… The cashiers are rude and down right evil, the place is unorganized and a mess

I just moved into an apartment literally one block away from this store. I called in beforehand to ask if they had dish-​drying racks, because it’s college season and everyone I went was sold out. The man on the phone said he had some, so I skipped the less-​than-​one-​minute walk over. When I went in, they were out of stock, and when they asked the man on the phone if there were any in the back, he apologized profusely because he truly thought they were still in stock (again it was peak college-​move-​in season, I was surprised if they did have them).
The man turned out to be the owner! He was SO incredibly nice, apologetic, and went above and beyond what I expected. I told him it was no big deal, I live so close that it wasn’t any matter, but he told me that he would order racks immediately, and that I should come in on Monday (this was a Friday, so just two days in between!). He even asked what size I needed, which was really really nice. THEN, he even offered me a discount on the racks – which, as a struggling grad student was really, really appreciated.
Definitely going there whenever I need anything!

Old school hardware store. Everything you need for a Condo in Allston. Even parking next to it during business hours. Ace Hardware stores are dying with the bigbox crap, but this place is worth the time to go in. You will likely find what you need. They have one or two of everything but only the good stuff. Go every week for something!

I absolutely love ACE hardware stores. They always make me feel like I’m in a small town where everyone is friendly and actually wants to help you find what you need. I also love that I don’t have to walk ¾ mile just to find the right aisle in hopes that they will have what I’m looking for.
Today, I stopped in to Model Hardware to see if I could find some electrical supplies to rewire a mid-​century lamp. The man who usually works in that department was busy at the time, so the (cute) cashier helped me! He helped me find the right socket, cut some wire, and helped me find the right plug to put on the end. He even gave me some tips on how to do the project. I’d like to see a cashier at Home Depot do all that. I will definitely be back!

If you have a car or dont mind a long walk, get your hardware needs satisfied elsewhere. Model is overpriced and a bit obnoxious.
The salespeople, especially one man who appears to be a manager, are boisterous and loud without reason, often yelling conversations across the store to other salespeople. When the place is nearly empty, it’s particularly annoying. They can be helpful but generally don’t seem to regard customers well enough to make a helpful shopping environment. You quickly remember you’re in Allston Village and they capitalize on the college kids who don’t know better or are stuck with whatever places are within walking distance.
Home Depot in Watertown is a bit cheaper, more professional and has significantly better selection, if you can make it there.

This place is OK. The prices aren’t bad and I appreciate how they carry stuff that other hardware stores such as Home Depot or Lowes don’t carry.
The hand tools look like they’ve been sitting around untouched since the 80s though, and the thick coating of dust makes you wonder if they’ve ever sold any at all.

Super friendly and helpful staff. An employee greeted me as I entered the store and directed me to exactly what I was looking for. After the completion of the sale the cashier told me how happy she was I was frequenting there store and that if I ever needed any other tools to head back in and they would find just what I needed. Way to make a customer feel welcome Model Hardware!

I brought in a window for repair over two weeks ago and was assured it would be ready within the week.. I called this past Monday to check on its status and was told the glass guy was fired but that they sent it out to a contractor. I was assured it would be ready Tuesday.
I went in Tuesday and was told by (who I assume was) the manager that the glass guy was just on vacation and that they had misplaced my window but once it was found (most likely on Monday when I called asking for it), they sent it out at great expense to them. Again, I was assured it would be ready the next day.
Once the repair of the window was finally completed I found that the area between the two panes was not cleared of broken glass and that the window was smeared with sealant. The sealant was removed relatively easily, but the shards of broken glass couldn’t be cleared without disassembling the window, which I was not about to let them do.
Long story short: they’re either incompetent, dishonest or an unattractive combination of the two. What I was told would be a quick, simple repair was done shoddily and took far longer than promised.

I really like that they offer sample pints of any paint color you want for only $ 6 – 7. Most hardware places outside of the Home Depot don’t really do that for you. I got my paint so I was pretty happy, but sadly none of the employees really know what they are talking about.
We should have gone to the Home Depot because we aren’t experienced painters and really could have used that extra tip about how some paints dont work as well with some surfaces.
Nobody told us that here, even though I asked if it was necessary for top coats and finishing paints and base coats, etc. They just didn’t know…
Not the friendliest bunch of people, they are really ok without your business and their attitude shows that, so I guess good for them that they are doing so will without having any good customer service skills.

I just moved back to Boston, into an apartment in Allston. One of the first projects I needed to tackle was to fix the bathroom door (large hole where the lock… was) and get some rolly shades for my windows.
I went to Model Hardware and was immediately greeted by the guy who runs the place. He was nice, helpful, and has the store memorized so that I was able to write the aisle number next to each item on my list as soon as I came in the door! That saved so much time I would have spent looking at things I might (but do not, actually) need.
He showed me how to measure for my rolly shades and sent me home with the brackets. I returned the next day with the measurements.
Epic Battle Ensues:
He cut them for me, neat as can be, and at $ 5 a pop they are a deal if having class isn’t an issue. However, he cut them both exactly 1 inch too short. I went back and he cut them again, for free. This time they were about one eighth too big, and I realized that I am a tape measure moron somehow. So I took out my utility blade and fixed them.
The people were kind and didn’t roll their eyes, and they really had everything I needed at prices you’d pretty much expect. Overall a very pleasant and convenient store.

I needed a hammer.
At first I checked the dollar store but they were closed. Moments before Model had been mentioned so I knew that must be the place to go.
A walk down the street and around the corner and there I was.
Inside was like walking back home. This isn’t Home Depot but it’s got enough stock to be a working person’s hardware store (they are an ACE Hardware location).
As for the hammer they had plenty of options. Most importantly they had some at varying price points and they had multiple options for the base models.
The staff seemed a bit distracted when I went in but didn’t seem impolite. I don’t think they would be my first choice if I didn’t know what I was looking for but locally they have the best selection of products that I have seen in a while.