Mt Auburn Hospital

the emergency admitting and the waiting is horrible. we were there today with my father 81 with cancer neeeded to be seen for an infection we were there for 3 hours without being seen, always telling us you will be 3^rd or the second then next all this took three hours and we had to walk out because my father was not feeling good and in pain from a tumor in his back from sitting that long it caused him a lot of pain, and you know what they did not give a damm a lot of people that came in after us did not look like an emergency went in before us. unless you are coming with an ambulance is the only way to be seen faster. It was freezing cold every elder person was complaining and asking for blanket in the waiting room. I am so upset that after 3 hours we had to walk out. something hould be done specially for the elders to be seen and be respected. I hope tomorrow I will see a doctors instead and hopefully the infection did not get worse til then. they wil have a lawsuit in their hands

I love Mt Auburn, for my PCP at Primary Care, and the hospitals location directly by the 71 and 73 bus stop.
It is friendly, the overnight rooms are nice. Mine have had lovely* views of the Charles River. The overnight food was good.
What makes it though, is my PCP, Dr. Linda Powers. If I listed the reasons why, it would make this review really long. The Staff at Primary Care was great. As is the staff and are the doctors at the cancer treatment center.
I have had no problems with coverage, except for one random bill (WTF?!) but I have good insurance.
MAH is also linked to Beth Israel and Harvard, where I use for some specialists.

Awesome pre surgical check in, swift and efficient. Super surgical nursing staff and post op care was fantastic. Thanks to everyone at MAH.

Traumatizing experience getting an arthrogram/​MRI here. Obviously inexperienced «resident» doctors with minimal supervision. I reported my experience to the board of health and actually received a somewhat threatening letter from the so called «supervising doctor.» I wouldn’t recommend them to my worst enemy.

Right now they get one star for BS, poorly managed, understaffed registration. It makes no sense to make all patients sit in central registration for every appointment, especially when they are so backed up that people miss their appointments despite arriving early.
Insane. Frustrating. Disrespectful of peoples’ time.
I’m late for my appointment as i write this, with no idea when I’ll be seen for registration.

Re-​adding this review, since it should be here. Mt Auburn and Mount Auburn is same hospital. Unilocal should merge listings. And yes, this review does contain «new experience»
I have to leave one here to counter absolutely ridiculous and underserved slander of a really good hospital and awesome staff. Kat V., I am looking at you!
Not only my baby was delivered at Mt. Auburn, but these people got me out of really bad pneumonia. And the specialist I came to see here are phenomenal doctors.
Mt. Auburn is by far the best hospital in the area. Unlike several other famous hospitals, it is not a baby factory or silo for the sick. Staff cares about every person, they listen, they take care of you, and they do damn good job.
And yes, I was in their ER, and these people deserve damn medals for how they handled probably the busiest it has ever been there.
Don’t like that parking costs — taking public transport! Go ahead, go park at Children’s, MGH, or other hospitals and see how much you will pay there.
Layout of the hospital confusing — it is a HOSPITAL! There are no hospitals with layout that make sense for non-​doctors. Get over it! Staff will be more than happy to escort you anywhere. So stop your whining.

This response is for the Prevention Center in the Clark Building. This building is meant to specialize in people with mental disorders that need psychiatry and consoling and for those that need to take drug/​alcohol/​gambling classes. I have recently needed the services of this clinic so I am able to take DUI classes. As this is my first offense I am brand new to these classes and this set up. Before I even made arrangements for my first appointment, every time I have called I have spoken to the rudest receptionists and staff that I have ever spoken with. All of the receptionists have this «your bothering me by asking me so many questions» attitude when I have called with simple questions and just basic information I needed. When I made my initial appointment, I sat down and met with someone to sign up for classes, she didn’t smile, didn’t say anything to me except to «read and sign». I read and signed everything she asked me to and although I wasn’t the most pleasant I beat her attitude by FAR. I then had an intake appointment with an intake consoler who was not the best to deal with and not the worst. I also met with the class instructor and she was the ONLY one there who smiled and had anything positive to say. In order to get anywhere in this office you have to break down and cry when they talk to you or they won’t take you seriously. The intake consoler told me that I refused to sign the rules at the initial appointment and because of that I would be not allowed to attend the class that night and also I would be paying a fee of 82 $. I immediately informed her I didn’t refuse to sign anything and that I was not told anything of the «rules» for the classes before this meeting. So in my initial appointment the woman I met with didn’t give me the paper and then tried to play it off like I was the one being difficult and refusing to sign important paperwork. I then showed up the following week for my first class to be told that the class is now full and I wouldn’t be able to go into it. Now because of a DUI I don’t drive… clearly, but I was never called or informed that the class was full and I’d have to change it so after trucking over an hour to get there via public transportation, I had to truck it all the way home that night with no classes even started. Unfortunately, I have no other options for these classes anywhere else cause this location is the closest and still extremely out of my way. I would advise anyone to try not to attend this location for any classes they need. Your nothing but an inconvenience to anyone there and everyone there is miserable to deal with.

This is specifically written for the walk-​in clinic. I called to ask about having a prescription written for me over the phone for a minor ear infection before I left for a trip out of the country because I only had a few hours until my flight departed. Not only was the nurse completely rude to me but she actually hung up on me when I asked her for advice on what to do when she said a doctor would not write a prescription over the phone. I can completely understand that a doctor would not be willing to do this but there is absolutely NO NEED to hang up on someone and be rude when explaining that. Unbelievable.

If you have an HSA — WATCH OUT!
Mt. Auburn pricing structure seems designed around HMO coverage which means that since the patient is only co-​paying they suck up as much money as it can and send the provider thousands in bills. If you have an HSA you end up paying for it yourself & there is not much you can do. I brought my daughter in & they said they could not help her. They sent her to children’s hospital. The bills from Children’s were ONE THIRD the cost of Mt Auburn where we got no care!