Sentry Property Management

I echo all the negative reviews that came before, and if it was possible to give negative stars then I would. The Sentry staff are rude and downright hostile. I’ve had to call several times about the heat not working in my building, and each time the staff begrudgingly agreed to call a heating company to come fix the heating system, but only after I assured them that I wasn’t lying.
In addition to the rude Sentry staff, the common areas in our building are rarely vacuumed and often have trash strewn about. Worst of all though is the rat infestation around the building, which is absolutely disgusting. We’ve seen up to 20 rats running around outside on hot summer nights. Sentry only addressed the rat problem after the city fined them. If you’re looking to rent from Sentry, you should think twice.

So far, our experience with this management company has been sub par. Before moving in, they demanded a full security deposit despite the fact that we all have full-​time jobs and are working professionals. When we moved in the apartment was not cleaned, there was food in the cabinets and refrigerator. The previous tenants had a cat, and the one room with a rug had an awful cat stench.
Our apartment is on the first floor, but our door does not shut all the way, and has to be slammed and bolted to stay shut. The front windows either don’t lock because they don’t align properly, or because the lock mechanism is broken.
Finally, it is September 30^th… We moved in September 1^st, and signed our lease on August 4^th. The Realtor, nor the management company has provided us with a copy of the lease.
Massachusetts tenant right law states in AG Regulations, section 940 CMR 3.17 (3) that:
«It shall be unfair and deceptive practice for an owner to fail to give the tenant an executed copy of any written rental agreement within 30 days of obtaining the signature of the tenant thereon.»
Get your act together Sentry. We are paying a lot of money to live in our apartment, and it is your responsibility to hold up your legal obligations!

The people managing this company are HORRIBLE. I do NOT recommend renting any apartment or property from them.
They are rude and abrasive when dealing with issues; they act like you are inconveniencing them by even bringing up a problem and constantly pass the buck on who’s in charge and who you should speak with.
The elevator broke two days before we were moving out of our 4^th floor apartment. We had hired movers on the premise that we would have an elevator. It ended up costing an extra $ 400 in labor from the moving company due to the elevator being broken. I called Sentry to see if they would be willing to reimburse us the extra $ 400 (I would have even been happy with splitting it and taken $ 200). I know the elevator breaking was not their fault and it was an issue that could not have been fixed quickly, however it wasn’t our fault either! And we had been paying to live in a building with and elevator. The woman I spoke with, Susan, originally stated she would talk to her boss about reimbursing us. When I followed up with her two weeks later on the phone (after getting no response to my emails) she proceeded to snarl into the phone «Yeah, we’re not paying your bill, OK? So just let it go already!» As if I was crazy for even calling and asking her about it. (I’m pretty sure it’s their job the handle these issues from tenants, whether they want to or not!)
The elevator incident was the biggest issue, but this was the general way they handled any issue that came up with the apartment.
Do NOT rent from them, you’ll be totally on your own if anything goes wrong with the apartment!

I will never rent or deal with this management company again. From our experience, they’re slow, inconsiderate, and could not care any less about anything besides making a quick buck. Any repairs were done the cheapest and lowest quality way, and took forever. We had to constantly call the company to get anything done. Furthermore, our apartment was entered multiple times without notice. We were even woken up a few times by the maintenance man trying to get into the apartment. Simply put, I would not recommend that anyone deal with Sentry. I would have happily paid a premium to not have to deal with them.