US Post Office

The staff here continues to go out of their way to be helpful & friendly. Best post office I have experienced living in several major cities and especially in Boston, where other post offices I’ve tried have had really grumpy, unfriendly staff.

the customer service at this post ofc. is not only welcoming but efficient… kudos to the whole team.

What I love about this branch is the staff. While I’ve only been here a handful of times, I’ve had a great experience every single time. They’re super friendly and they seem to know some of the customers by name, (I love community feeling places!). When it’s not busy, they’re chatty and will laugh with you — not typical of other USPS locations period. Let’s be hippy dippy and just spread peace and love y’all!
They do a great job moving the line quickly, especially when customers are hemming and hawing about something or other — I love how conscious they are about long lines!
This location is best accessed on foot, but there’s also some street parking if you’re lucky.

I feel a little silly writing a Unilocal review about the post office, but when I saw the low ratings of the Allston post office I want to add my two cents. I’ve had a p.o. box here for the past 3 years, and go to this location several times a week. The reason why I love this post office is the fabulous staff, who are always welcoming and friendly and sincerely does go out of their way to help you the best way they can. The long queues usually stem from clueless customers coming in to mail complicated packages w/​o the proper forms filled out, and people with pink missed delivery slips making a fuss. Don’t act so entitled! You live in Allston, which is a dense, student-​dominated neighborhood full of apartments — if you are not home during the day, it’s only fair that you take the time to pick up your package at the post office. If you don’t do it in a timely fashion, of course it will get sent back — the post office doesn’t have unlimited storage space for your amazon prime boxes.

I’ve been waiting for package for a long time and it’s finally the day I receive it, great. Hours pass by and I look at the time and it’s 8 pm. I check the tracking and notice a note that says «Mail receptacle blocked notice left»
I’m very confused as to why they didn’t make a single effort to contact me, knock, ring a bell, anything? And that’s a lie because our apartment building gets packages almost everyday with no problem. There was also no notice, this is 20 minutes after they said they had «left notice» it really seems like they didn’t even make an effort to do the delivery. I also called the post office and the woman basically told me to go away. Great.
The usps needs to look into their management or do something anything to make this easier for the people.

Well, this is one of those reviews which is relative. Every post office is essentially a couple steps away from being Frustated Incorporated, but this one is typically pretty good. The staff is generally very helpful and useful; competent far above the average post office worker. as long as you don’t get there right at closing time on a friday, and leave your self time to do longer things, they are always pretty rad. This post office is far more fun than the Brighton one.

Two stars because they at least pretended to try to recover my package, but seriously-​how do you deliver to an address where I haven’t lived for six months?

Worst customer service ever. I was waiting on an important package and they said they delivered it. It was never delivered and I checked security footage of my building. I told them this and they started yelling at me when I was calm with them. Reported both the supervisor and the carrier to national USPS.

If I could give this place –2 093 854 023 984 stars, I would. I went on vacation for 3 (3!) days. Instead of just leaving the mail in my mailbox, they just never delivered it. I’m still missing (weeks later) important documents. They also wouldn’t leave packages unless we put our name on the mailbox which you can see from the street. I personally feel unsafe leaving my name out in public like that with all the craziness going on in the world… but apparently they refuse to deliver if there’s no name. THERE’S AN ADDRESS ON THE PACKAGE FOR A REASON! i hate this place. seriously.

ABSOLUTELY TERRIBLE. The mailman dropped an orange slip in my mailbox with no instructions on whether it needed a signature, or for me to go to the post office to pick it up. Literally a blank orange package slip. A package came for me the next day, so I assumed that the mailman had decided to leave it and tossed the slip. Then it happened… the slip was for a different package, so I went to the post office.
HOLY HELL. I gave my name and address and the woman in the back said, «Oh that street? ugh. That mailman is delinquent.» DELINQUENT?! Then, she went into the back to search for my package and I could overhear her and numerous other employees talking about how terrible my mailman is– several other mailmen left laughing because they clearly agreed with her. She searched high and low, but without the BLANK SLIP she could not find my package. I then said, «I thought you might be able to search for the package by name.» and she replied, «Yeah, cause that would make sense but we’re not there yet.»
She took my information and told me that the manager would be in touch by the end of the week. Guess what? Three weeks later– no call– no email– NO NOTHING. I’ve called and inquired twice. The package was a small necklace, so there is NO excuse for it not being delivered directly into my mailbox. I have half a mind to file a police report for theft of the necklace, but my guess is that the USPS will get away with it because they are fucking horrible people… and the mailman is a delinquent douche. Yippee.
You know what? I still just might.

Petrit is the worse service you can get. Avoid him at all costs. He’s the guy with the Russian accent. He argues like a little middle school kid and tries to bully you into doing/​paying/​shipping a way that you don’t necessarily want to, or want to clarify before you do. Just because you f****** know the ins and outs of your ill-​fated POS company doesn’t mean everyone in the greater Boston area has to. Go find yourself another job and stop making people’s lives miserable with your coherence at the level of a baboon.

50 – 50 shot that you get any service here. If you do, there’s a decent chance it’s decent. If you don’t well, you got Peter. The fact that this man is still employed, (on top of some of the carriers) should be clear to all who deal with them how they are driving a money printing monopoly into the ground.
Today, after receiving mail twice over a six day period, I was told that «most of your mail went with the carrier». MOST??? why not all? So I went to pick up the rest, since we are a business and depend on timely mail delivery, and got 8 pieces of mail that hadn’t «made the cut». When we received the delivery, there were two pieces of mail.
HOW IS THIS ACCEPTABLE? More importantly, this total of 10 pieces of mail, wasn’t HALF of the mail that was supposed to be delivered. I had to go back and deal with them all over again to get my mail.
If this wasn’t enough to make my blood boil, I got to listen to PETER, who’s incoherent babble about how he likes his coffee, did not spend any of the twenty minutes I was there, picking up, moving, or even looking at mail. This isn’t a first, every time I have ever seen him, it’s 1 minute work, 15 minutes screwing off.
Worst Post Office around, the one in Brighton is clean, quick, and professional.
AVOID AT ALL COSTS.

Janet at the post office here is extremely helpful. She has personally made sure I received multiple packages that had issues with shipping. Great Customer service, at least from Janet!

I had a great experience at this post office shipping packages for the holidays. Although I was dreading the lines and stress of trying to ship something close to Christmas the staff was vibrant, warm, and extremely helpful. The manager Janet was active on the floor and helped me select the cheapest way to send the mail and pack up all of my gifts. The two women working the desk (another Janet and Tatiana) were in great spirits and very helpful as well. I got in and out in 15 minutes despite a line. Great staff:)

This place almost isn’t horrible.

This is the worst post office you can imagine in the USA.
I have been living in Allston for only 1 year. However, so far, 3 times I have received a notice for 3 different packages during the last one year to go and get my package from the office. All 3 times my packet was no where to be found.
For the first time, I even had to file a police report. I am really fed up with the poor quality of service they provide.
At the moment I am waiting for their call to inform me about my missing parcel and this is the 3^rd time!
extremely unorganized!

I just submitted official complaint through
.
I strongly suggest you do the same if you have had a problem.
select problem– customer service – support– personnel.
Like many people left the reviews about him, Peter, Asian male, one of the employees there was absolutely ridiculous. He was rude, insulting and even threatened me in front of 20 people. I just moved here and this is not what i want to go through each time i visit post office. Other clerks I saw, Mimi and Robert, they were nice, but Peter… I was so shocked by his unwarranted rudeness and unprofessional behavior.
He was wearing white sleeveless undershirt, which is clearly not the official uniform, he strolls around and yells at people. Some of the things he said to me over the phone and in person include. «You have no idea what you are talking about. «I can charge $ 85 whenever i want to. You ask me why? It doesn’t matter. You pay.» «You have to go back to California and learn how to ship a package.» «It doesn’t matter what you think.»
Absurd.

I’ve reported this post office multiple times to the USPS and several city offices. Their customer service is atrocious, their employees are rude, and they just can’t manage to do the one job that counts in a post office — successfully sending and receiving mail. They’ve lost several packages of ours when we had them sent to the post office specifically for safe keeping, and, my personal favorite, they get angry when we return looking for the same package (which they lost) more than once.
One employee in particular — Janet — should be fired immediately. She yells at her staff and her customers publicly, curses frequently in front of customers, and once — when we said that we would wait until they found a package of ours that they lost — threatened to call security and have us forcibly removed. A real winner, that one.
Honestly, this post office is one of the top reasons I want to leave Allston and they’re the only reason I will never ship USPS again. Avoid it any way you can.

First off, I was trying to receive a package from eBay in the mail. Their tracking statuses for my package are misleading and inaccurate. Such as «available for pickup» which actually means available for pickup by a truck. When this status came up I went over to the post office a day after and after waiting in a ridiculous line, they told me it would be delivered that day and it was on a truck.
It was not however and the tracking status was updated to «notice left». I checked my door/​mail yet there was no notice. The next day I got the same thing and a day lated I went to the post office again and what did they tell me? Its on the truck… they gave me a number to call and I explained what I did here. Now I have to go pick it up at the post office.
Use UPS or FEDEX

I’ve never had a problem at this post office as a retail customer, buying stamps, sending documents with a return receipt, or picking up packages. It’s in an awkward part of Allston, kind of run down, and the line is slow as can be, but stamps are stamps. Also, they are open a little later than some of the other area post offices, which is helpful.
However, in the two years I’ve lived in Allston, I’ve had random pieces of mail go missing here or there. I missed a credit card payment because the bill disappeared. I got a non-​payment notice for a medical bill a year after I’d been to the doctor, because the first bill never arrived. Mail with tiny typos would arrive with angry notes on it about making sure people have the «correct mailing information» and then the next piece of mail from the same sender would disappear. I’ve had to call my credit card and health insurance companies to specifically request special address formatting in their database to satisfy this post office.
So, last week, when I’d gone two full weeks without any mail delivery whatsoever, I went to the Allston Post Office to complain to the manager about my missing mail. He was very rude and confrontational, and told me that the mailman who normally covers that route goes on vacation frequently, and that the substitute mailmen who cover the route shouldn’t have to figure out which mailbox the mail goes into, and when they can’t figure it out, they send it all to the dead-​letter office to be forwarded or returned to sender. Isn’t that the whole purpose of a mailman– he sorts out which envelopes go to which address?
The manager then blamed my management company for mislabeling our mailboxes, but I checked the USPS website for mailbox specs and spoke to the management company, and the mailboxes are labeled correctly. The mailman just couldn’t be bothered to check the labels and deliver the mail.
Since I complained, we’ve still had almost no mail service and missing pieces of mail. Unfortunately, while I was at the post office complaining, all of the other people on line ahead of me were making the same complaint about their packages and mail disappearing. If you live in Allston, get your stuff delivered to work and switch to e-​billing. They just don’t care.