Aussie Pet Mobile North Metro Atlanta

We have used Aussie for awhile and enjoyed the convenience. However, every time they came out we had a different groomer. Some of them were wonderful. The one we had yesterday was not wonderful. My dog is still recovering from a traumatic grooming experience and he looks terrible. I know it’s just fur and it will grow back but he looks terrible. I showed the groomer a picture which she apparently ignored, though she did call me while grooming him and said she was going to have to cut his face pretty close because of mats. My dog always has mats and other groomers from this company coped with them somehow. She shaved his ears! My dog looks really, really awful. I talked to the owner today who assured me everything was as it was should be. We have decided not to use Aussie again and I do not recommend them.

So annoyed with this company. I have used Aussie Mobile several times and the customer service has always been sub par. They lack enthusiasm and aren’t an over zealous bunch, but non the less I have used them because it is hard to take three pups to a groomer. With three dogs, it also requires me to carve out an entire morning or afternoon since each groom takes the groomers some time. Having said that, today my appointment was at 12:30, at 1:05 I had to call and ask where my groomer was. I received a phone call back, apologizing with no real energy behind it, that my groomer was still at her previous appointment because the dogs were bigger and taking longer than they thought so «we have to cancel but can fit you in Tuesday or Wednesday». Ummm, hello?! It takes time to even find the appointment for the three dogs and then you offer me another appointment and no other consolation? There was barely a «sorry» that sounded sincere. I don’t need a free groom or even a discount for the inconvenience, but a phone call from them letting me know would have been professional. This has not been my only issue, but the one that finally caused me to write a review and say bye bye to #aussiepetmobile.

I’ve had nothing but a positive experience with Aussie. They have groomed my dog every month for the last six months and have done a great job. I’ve used both Juan and Nicole.
They also do a great job scheduling on short notice.
We love the convenience of a mobile groomer and I doubt we would ever go back to a brick and mortar groomer again!

For some reason Unilocal took my review down… I guess because Aussie started advertising with Unilocal.What a shame, I definitely would NOT use this company they hurt 2 of my dogs!!! Bad customer service as wellif you love your pet just say no to this company!