Byrd Dental Group At North Point PC

I tried to submit this feedback to them via their survey link emailed to me after my visit, but after taking the time to write all of this, the submit survey button is broken. Hmm, maybe that should tell you something right there. It is hard to leave this review. I sincerely hope you take the time to read and consider my input. My family and I have been coming here for several years. After finally finding a dental practice where my whole family felt welcome and we all appreciated the level of service, it is clear something has drastically changed. First, I have to say that Kim at the front desk and Trish the hygienist were the exception, they were professional and I truly enjoyed my interactions with them. Unfortunately, it was clear that the other staff members have defined their agenda as shuffling customers through with minimal effort on the part of the staff, and putting the burden on the customer whenever possible. The lady that took me back to the room, I think her name was Corrine, did not introduce herself and took off toward the room expecting I would follow her. She barely spoke to me and when she did she was facing the computer screen and I couldn’t hear her. Frankly, I think my being there irritated her, at least that was the impression I left with. I waited over 25 minutes between the time the hygienist completed and I was able to see the dentist. The dentist, who didn’t introduce himself either, looked in my mouth for all of 1.5 minutes and then said that I needed orthodontics. Really, a 47 year old man who is not having pain and has no major dental issues? When pressed for an explanation, he said that I had some rotational issues and it may cause some premature enamel wear if not addressed. Odd, no other dentist in my 47 years of going to dentists has recommended them. Doreen, supposed to check me out and set up my follow up visits, couldn’t be bothered to get off the phone, lowering the mouthpiece to say $ 35.00 (after I had been standing in front of her for several minutes) was the extent of her effort to be engaging and exhibit customer service. Also, I have to comment on the form. Doesn’t Byrd Dental want to make customers feel like they are valued, minimize mistakes, and keep customer contact/​billing/​medical history data up to date? Being handed a form that asks for your social security number and has no preloaded information fails on several fronts. First, I don’t have to provide my social security number and for your staff to tell me otherwise exhibits training deficiencies or arrogance, or both. Second, to have a database with all of my information and then handing me a blank form and telling me to completely fill it out, it’s the law — again, training deficiency or arrogance. For medical conditions, you are asked to say if you now have or have ever had a condition, then there is no place designate or explain the difference. The two are different and forcing us to write that out longhand is going to lead to more opportunities for mistakes or customers just ignoring the question as it is too much hassle. Having worked with multiple customers with HIPAA databases, I can assure you that requiring customers to completely fill out a blank form once a year is not true. I am certain that your practice uses software that has the capability to produce a pre-​filled form that can be reviewed and agreed to. Sherry’s explanation that when we do that people just stupidly agree and data is never updated exhibits an attitude that I don’t want to be subjected to and I don’t want my wife and children viewed with that kind of scorn and mistrust, either. If requiring us to fill out a blank form and requiring our social security number is in fact legally required, I look forward to discussing that with you when you contact me to discuss my feedback. If things don’t change in how you treat customers, myself and my family will find another place to get our dental care.

I had a great experience at Byrd Dental Group during my first visit. I was greeted warmly as soon as I walked in the door. I was seen on time for my appointment and the staff were kind and made me feel very comfortable. I don’t like to go to the Dentist, but they made me feel so at ease! They presented my treatment costs and my insurance coverage too. Great experience!

It’s sad that this dental office is still pulling the same scam as reported 9 months ago! I wish I would have checked Unilocal before going here. They told me I needed scaling and root planing. I knew it seemed fishy as I’ve never had any issues with my gums in the past. I refused the treatment and then they proceeded to ask me to sign something with a big price at the bottom which of course I wouldn’t sign. I had my mom, who was a dental hygienist for close to thirty years and is now retired, check my teeth and she said i definitely didn’t need this treatment. I ended up going to my husbands dentist and paid out of pocket just so I could go to someone trust worthy who also confirmed I didn’t need this. It’s sad that this dental office is telling people such lies and making them pay for unnecessary treatment! How do they sleep at night???

I’ve had nothing but the best experience since I started coming here. They have created a treatment plan for me (someone who prior to this office, hadn’t seen a dentist in eons) that has produced great results. The bottom line is that they never suggested something that I didn’t need. My neglected teeth were in dire need of a deep cleaning, and they’ve been thriving since then.
Dr. Harris and entire staff are always kind, friendly, and extremely professional.

My family and I moved here 1.5 years ago. It’s always difficult to find a dentist when you move, but we were referred to this group so we felt good about trusting them to quality and honest service. I made my appt a few weeks ago for X-​rays and a cleaning at 7am today. I was checked in quickly, took what seemed to be a hundred X-​rays and then the hygienist came in. After some small talk, she began the «gum test», which is worthless and painful. Then Dr, Harris walked in and said I had no cavities but had some gum issues. They both left, and I was left alone for 15 mins while they checked my insurance. The tech came in and was very nervous as she began to walk me through my «treatment plan». Keep in mind, I didn’t want a treatment plan, just X-​rays and cleaning. I looked down and saw a cost after insurance of $ 950!!! I told her that was ridiculous, and she apologized and went to get the tech and DR. I was stunned. I told them this was a scam and if I paid $ 950 for a cleaning I’d have to walk out the door holding a huge sign above my head saying «I’m an idiot!». What a total disgrace of a business, a total scam, a total embarrassment. I’m sure they strive off of patients that have better dental insurance or accept this as OK. I’m embarrassed for this company and hope that no one will visit them. Enough is enough.

Please don’t use. They just tried to rip my husband off for a «deep cleaning.» It’s a scam. They need to be reported. My son was going there so I thought they were decent. I don’t understand how they get away with this. Thank god my husband knew better. Run!!!

Byrd Dental Group is just simply awesome! Especially Patricia and Sherry have been a Godsend! We actually don’t cringe (physically, emotionally and financially) at going to the dentist anymore!!!