C Wonder

I was so excited for this store to open at the new Avalon center and visited just a couple of days after opening. It was awesome! Top notch service, helpful associates, very impressed. Spent a few hundred dollars there and left happy.
Fast forward 2 weeks and the «fur» vest I bought looked ratty after only wearing 3 times. During this time I’m being emailed daily by C Wonder with specials and feedback requests. I shared my issue with the quality of the $ 168 vest and was basically told that the vest wasn’t really fur, DUH, and that I was within my 30 day window to return.
On the evening of ¹²⁄₃ I trot my happy butt up there to exchange and WOW what a difference 2 weeks makes. There were NO staff on the floor or at the register. I kind of wandered around and make noise hoping someone would come out.
After 5 solid minutes someone emerges from the back and I explain my situation. Her response? «Ok» seriously that’s all she said «ok». I said «do u have another in XS» to which she replies «I don’t know, did you see one?» I told her there wasn’t another out front, perhaps she had one in back? She cuts me off with «nope, not if you don’t see one, you can go to Lenox and check».
REALLY! I can make a 45 min trip to another store? You can’t pick up the damn phone and call them? You can’t suggest an alternative?!
No problemo C Wonder! Fix your staffing problem, I won’t be back until then.