Einstein Bros Bagels

Something has happened to this location. Always dirty tables and always poor customer service.
The creamer was out. When I brought it to their attention I was told to bring it to them only to be ignored until I told another employee. The creamer was refilled at the same time my friend’s order was ready so they asked if that was the creamer and the employee said yes and proceeded to put the creamer back on the counter. It would be great customer service if the employee asked if my friend wanted the creamer.
Four to five dirty tables which makes it difficult to find a seat on a busy day.
The food and beverage are delicious. For the price of the food and beverage this location needs to step up their game.

This one is okay. My bagel was pretty good. I got my usual, but I asked for mushrooms, got back to work… no mushrooms… and my sandwich was very sloppy when I unwrapped it. The meat was sliding all the way off before I even bit it. Possibly had something to do with all of the sauce. I’d say the cook was a little heavy handed.

This place has gone downhill. The food isn’t as good and the customer service is lacking.
— The cashier watched me stand at the end where you’re supposed to order for a very long time, with a very annoyed expression, because apparently I didn’t read her mind that I should’ve moved down to her.
— She then started vacuuming riiiiiiggghhhtt next to me. In an empty store. I was the only customer at that moment and it was an hour before closing time. She knocked into my seat and wafts of vacuum dust hit me in the face the entire time. I had to cover my sandwich —
— Which came all wrapped up to go with no napkins even though I was dining in. And said so.
— The door I was exiting through wouldn’t open because they locked it sometime after I arrived. Did I mention it was hour before closing? That was the door closest to my car so naturally I decided to go that way… And I could tell it frustrated the talented vacuum girl.
I get the hint. You don’t want me there. Cool. I won’t be going back.

This Einstein is just ok… the service during the morning can be VERY spotty. It is quite convenient for me, so I often go here… but…I have left a couple times because of the bad service.
Food is standard… if you know about Einstein Bagels, you get this one.
An example of the service… got a bagel thin with sausage one morning… asked that they leave off the «green» salsa… you know where this is going… of course, it was on there! And… I was the ONLY one in the place at the time!
But.again…convenience often outweighs everything else…

The first and last time I have eaten here, I found the staff to be indifferent almost to the point of rudeness. With a product that is nothing to write home about, they could at least work on making their customers feel welcome and creating an illusion that they give a crap.

This particular Einstein Bros Bagel is one of the best. Ever since it went under new management with Chris, it has improved. The service is great and the quality of food is much better.
They even accommodate a job seeking group that meets every Wednesday morning. If you are looking for a good bagel place on Holcomb Bridge Rd., stop by this Einstein’s and enjoy.

The best thing about my recent lunch at Einstein Bros Bagels was the great air conditioning on the most recent Hottest Day of the Year … they get a full star for that alone … Actually this is more of a «2.5 stars — halfway to five stars» review
We were the only customers at that point of the lunch hour, but it looked like the place must have been packed by the debris remaining on the carpet … I guess they didnt have time to do a quick vacuum but more likely didn’t feel like it …
I felt like the soda dispenser could have used a good cleaning, it’s obvious that has not been cleaned in weeks due to the dirt and fingerprints all over the dispenser buttons … there was ice tea sitting in plastic pitchers rather than the metal dispensers, and the tea tasted like it had been «sitting» and possibly «day-​old» … far from «fresh»
come on Einsteins, you can do better than that…
the sandwiches were relatively fine but no big whoop … this place should be a better experience than, say, Subway … but it’s not…

Einstein is pretty good but their breakfast sandwiches don’t seem like a good value. I end up paying $ 8 or $ 9 for a breakfast sandwich and a soft drink. I think there are better values to be had.

Was finally able to stop by this morning for a quick bite. It’s very convenient and close to my office. The parking is ample and since it was almost 9, most of the breakfast crowd had already come and gone so it was mostly empty.
At first, the cashier looked very preoccupied, but she did acknowledge that I was there so thats a plus. I ordered the steak and mushroom on bagel thin with a small caramel machiatto to go, the meal came with a banana which was great. The total was close to $ 9, a bit pricey for breakfast though. She even asked if I wanted my bagel cut in half (something I always have to request at the local dunkin donuts).
I ate my breakfast as soon as I got to the office and was pleasantly surprised at how good it tasted. What was really great was the caramel machiatto. Starbucks’ version is usually too sweet for me, but this drink was a perfect balance of coffee and sweet! I gulped it down and was disappointed that I didn’t get a bigger size.
The place was very clean and quiet, which was nice. I do agree with the previous post in that I wish they had a drive thru window, that would just be perfect for me!

This EBB is conveniently located between my son’s day care and my office. So if it’s ever a morning where a little old granola bar isn’t going to cut it, I stop in here for a lox and bagel. It’s not as good as Goldberg’s, but it’s a lot cheaper, and like I said it’s on the route.
This location is relatively new, but I feel that they’ve finally hit their stride. Previously, I was able to drink down 2 cups of coffee (well, mine is mostly milk, so I can really drink it, not just sip it) in the time that it took for them to pack my lox and bagel to go. But last Friday, they were done just after 1 cup of coffee, just about 4 minutes.
When you’re there at 7am, there are other customers, but most people are getting it to go. It would be awesome if this were a drive-​through location…
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