ENT Institute

They were able to get me in right away – only to tell me that I had to have an endoscope used ($$) Then tell me I needed an CT scan (which they made me schedule that day $$) and then send me a huge bill of overages that my insurance didn’t cover. I called 3x to try and talk to someone about the bill just get get sent to voicemail 3x and never get my call returned. Finally I called a location and asked to speak to someone onsite. She confirmed the balance was correct and told me I was given the option of splitting in into 4 (huge) payments… I told her I would agree to make payments but that bill would be too big (considering I had second opinions – thank goodness because they MISDIAGNOSED ME) and she said that my only option was to pay in full or the 4 payments otherwise they would refuse and return my check for the less than the proposed amount and send me to collections. EVEN THOUGH I AM PAYING SOMETHING EVERY MONTH AND I PAID A COPAY AND THEY USED MY INSURANCE. I will NEVER EVER EVER EVER go here again!

Love this place! Staff so nice and knowledgeable. Very flexible with so many convenient locations. :)

Review of Alpharetta/​Preston Ridge ENT Institute
Fast facts:
Doctors do not know how to diagnose without use of costly instruments, nurses are rude and admins/​receptionists are very unprofessional. On top of the negative experience, be prepared to pay a lot of money for nothing!!!
In-​Depth Analysis:
Visit #1 — I first went in when I had a loud clicking sound in my ears. I got a hearing test and probed with all sorts of funny instruments. Paid a fortune just to have the doctor end up telling me that it is sometimes normal.
Visit #2 — Was having sinus issues and looking for relief. Dr. Courtney French ended up feeling my throat and found a «bump.» I had blood drawn immediately and was told to get a CAT scan. I asked if it is something I should be really worried about and he said, «Let me do the worrying.» I am only 22 so I was very frightened for 2 weeks straight until I received the news that I was perfectly healthy. And I still never got an answer/​relief for the reason I came in which was a sinus infection!
And finally, after visit #2 they scheduled me for a follow up. I missed the visit and received a no show fee of $ 80. I tried for months to get a hold of the billing manager and only reached her voicemail. Finally reaching them, they said they would recall the fee if I ended up coming in for the visit. I decided I would probably end up leaving paying more from the visit than the $ 80 no-​show fee, so I just ended up paying it because obviously they need the money more than I do.
Bottom Line: Find another ENT.

WARNING– unless you’re a fan of hwy robbery avoid this doctors office like the plague! 5 minuite consolation cost me over $ 1000.00. Then the billing office was unwilling to let me make payments. Bottom line, AVOID the ear nose and throught institute!!!

Ive been here twice, the first time to see what the issues were the second to schedukle the solution. the doctor was upfront and told me exactly what he saw and what my options were, together we made a plan of attack if you will, and im currently awaiting the insurance to approve it all so i can get back to actually sleeping and breathing at night…
I was super shocked to see the bad reviews. I did notice there was a little «lack» or professionalism with a few of the employees, but they were all friendly and polite and helpful…
I will def update the review once I am able to go through with the procedures. but i am really looking forward to more good praise for the doctor and the staff…

These guys were professional, efficient, and personable, and this all added up to a pleasant experience. They took excellent care of my daughter, and the surgery to remove her tonsils went off without a hitch.
The facility is easy on the eyes, and it is user friendly with a Keurig in the waiting room for a cup of coffee, so I have no complaints.
It’s not every day that I’m at a surgery center, but I can surely tell that these guys are doing it right.
By the way, these folks were super friendly, and it was evident that they cared about their patients.
Keep up the good work.

This review is for the Milton and Preston Ridge locations. I’ve never experience more incompetent or rude receptionists in my entire life. They have no idea how to process insurance that they take. And continually kept asking me if a had a secondary when I’d given them all my information when I came in. YES! How many times do I have to tell you? Did they not make a copy of it when I handed it to them? The nurse who checked me out before I met with the doctor bitched about the receptionist girls not asking her what she wanted for lunch. Why do I care about that? Not to mention, the CT Techs look show unprofessional. The woman who performed my CT had a tacky flower tattoo on her wrist. What’s that about? Pretty awful. It’s time for me to find a more professional doctor’s office.