Pep Boys

I have been looking for a non dealer service center to bring my cars for service. Besides the fact there are a ton of coupons on the website that covers pretty much any/​all services or repairs they offer makes this place a no brainer. We started with using them to get a second opinion for some service with our Toyota Corolla. The dealer whom we had used almost exclusively before exploring some local options. This came in way under their estimate as well as not needing some things the dealer had stated were necessary. Then we took my Honda Accord in thinking it was in need of some major service. Well once they were done it was a fraction of our expectations. They explained everything that the car needed and what we thought was not even issue and why we may have thought it were. I cannot say enough about the whole group of service persons and the manager is by far an exceptionally patient and caring person. We don’t trust service persons easily and within two trips I can safely say that we will be doing all out service here going forward!

This place is a complete rip of for brake service. When I went in, they quoted me over $ 300 PER SET of wheels (front and back on a Honda car). When I balked at that price, they said they’d look at it and see if I really needed all the services they quoted so I said that would be ok. Originally they had quoted me for the nicest (most expensive) ceramic brake pads that they had and told me that other models wouldn’t be adequate, but when they came back after the inspection they said «oh, well we could just go with these other non-​ceramic brake pads that’ll be fine»…so where was that option during the original quote? Very deceptive. I still ended up paying close to $ 200 for just the rear brakes which is significantly more than what I later found that other shops in town are offering. I won’t be coming back there.

On 11÷04÷12 I went to buy 4 new tires @ Pep Boys. I had been lured in by their buy 4 get one free advertisement and went ahead with the purchase even though you had to purchase their road service add-​on in order to get the «free» tire. Of course it was a mail in rebate. By the time you pay for all their additional services, what’s free??? Nothing. If you don’t mail in the coupon, you’ve actually paid twice for your free tire.
Once they had the tires off, they informed me that I needed new brakes (both pads and rotors) on the front 2 wheels. I gave them permission to install and left with a $ 927 bill.
On the way home, I noticed a vibration in the tires. Since I not only had the wheels balanced, but also paid for an allignment, I was quite upset with this, especially since my residence is about 40 miles from their shop. I called them up and they told me to come on back and they would check it out. Of course, they could not find any vibation (surprise, surprise) but redid the tires anyway. Problem solved.
About 10 days later, the brakes were squeeling and catching when I applied them. I again called the Pep Boy Manager and informed him of this. When I brought my car back yet again, their test drivers found nothing wrong (again). They all acted like I was some crazy lunatic who just enjoyed driving 80 miles round trip because of my insanity.
The Manager did not even have the common sense to assist me. He just sat there eating his lunch while his front desk person helped me out.
They did fix the problem and I left.
NEVER SHOP THERE. KEEP AWAY. I don’t know what type of people you are used to dealing with, but I, for one, have always been shown respect and consideration when dealing with most businesses in the South.
Shame on Pep Boys for treating their customers as if they were idiots.